Gardner Denver RDS Series Operation And Maintenance page 68

RDS Series — 50-1000 SCFM
Warranty and Claim Information
Who to contact if you have a Warranty Claim
All claims made under this warranty shall be
directed to the:
COMPRESSED AIR TREATMENT DIVISION
at (303) 783-2322
To initiate a possible warranty claim.
1. Contact the Compressed Air Treatment Division at
303 783-2322 and provide the following information:
a. Customer name, contact name, phone number,
addresses.
b. Dryer serial number and model number.
c. Description of problem or complaint with as
much detail as possible.
5. Gardner Denver dryer service will ask for a purchase
order at this time. The P.O. will be used in the event
that parts or labor are non-warranty. If a warranty
situation is deemed to exist, the distributor will not be
billed for the call. Gardner Denver service issues a
warranty number known as an authorization to return
(number) to the distributor at this time.
6. Gardner Denver service will contact the customer to
determine the nature of the problem and attempt to
solve it over the phone. If the problem cannot be
resolved over the phone, arrangements will be made
for an outside service source to look at the dryer and
determine a course of action for repairs. The
contractor will be given the ATR number as a
reference for the job.
NOTE: MANY REPAIRS ON A REFRIGERATED AIR DRYER
CAN BE DONE BY A TECHNICIAN WITH NO EPA
REFRIGERANT HANDLING CERTIFICATION. THIS WOULD
INCLUDE CONDENSER CLEANING, HOT GAS VALVE
ADJUSTMENTS, DRAIN VALVE AND FAN MOTOR
REPLACEMENT.
CERTIFICATION IS REQUIRED WHEN THE REFRIGERANT
SIDE OF THE SYSTEM NEEDS WORK OR REFRIGERANT
IS PURCHASED AT A WHOLESALER.
7. The service contractor will be allowed 2 hours
for an initial inspection of the dryer. If, at this time,
the cause of failure is determined to be non warranty,
(see what is covered and what is not covered) the
distributor will be billed for the inspection. The distributor
can then recover his costs from the end user. If the
failure is within warranty, the service contractor will be
asked to provide an estimate for the cost of the repairs.
Once a price is established, the contractor will be given
permission to proceed.
What is and What is not Covered
Under This Warranty? Claim
Not Covered
All FREIGHT DAMAGE CLAIMS are not the responsibility
of the manufacturer and are not covered under warranty as
all products are shipped F.O.B. shipper. Please direct
freight claims to the shipper in questions.
Two mechanics on a warranty job, extra helpers deemed
necessary. (on site personnel should assist as much
as possible)
Overtime hours, weekend labor rates.
Air freight of units or parts. If air freight is required,
the manufacturer will pay the cost of normal ground
transportation and the customer will be liable for costs
above those charges.
Removal or reinstallation of equipment or extra bypassing
to accomplish repairs.
Hot gas valve adjustments or other normal
maintenance items.
Damages due to misapplication, poor maintenance ,
corrosive environments, or other items outside the scope of
manufacture defects.
Covered
Repairs due to defects in materials.
Repairs due to defects in workmanship.
A maximum of 250 miles round trip travel for one
service technician at maximum rate of $50.00/hour
and $.35/mile. 70 miles will constitute one hour of
drive time.
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Section 10