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NLcustomer service
fix our website yourself. If this is not
the case, please contact our
customer service.
We always find a suitable solution and
try to avoid unnecessary visits from
the service technician. We ensure that
the device is repaired by trained
service technicians both within the
warranty period and after the
manufacturer's warranty has expired
with original spare parts.
For safety reasons, only trained
specialist personnel may carry out
repairs on the device. The warranty
claim is void if repairs or interventions
are carried out by persons not
authorized by us, or if our devices are
provided with replacement parts,
additional parts or accessories that are
not original parts and as a result a
defect is caused.
Original replacement parts that are
relevant for the function in
accordance with the respective
Ecodesign Regulation can be
obtained from our service
department for a period of at least 10
years from the time the device is
placed on the market within the
European Economic Area.
NoteEngaging the service within the
framework of the manufacturer's
warranty conditions is free of charge.
Detailed information about the warranty
period and warranty conditions in your
country can be obtained from our after-
sales service, your dealer or on our
website.
When contacting customer service,
you will need the product number (E-
No.), production number (FD) and
tracking number (Z-No.) of the device.
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The contact details of the after-sales
service can be found in the supplied
service list or on our website.
Product number (E-Nr.), production
number (FD) and serial number (Z-
Nr.)
The product number (E-Nr.), the
production number (FD) and the serial
number (Z-Nr.) can be found on the type
plate of the device.
The type plate can be found on the
inside of the appliance door.
In order to quickly find your device
data and the service telephone
numbers, you can write down the
data.
AQUA-STOP guarantee
In addition to the warranty claims
against the seller based on the
purchase agreement and our
manufacturer's warranty, you will be
compensated if the following
conditions are met.
†If due to an error in the AquaStop
If water damage is caused to the
system, we will reimburse the
damage incurred by private users.
To guarantee the water security
system, the appliance must be
connected to the mains.
†The liability guarantee
applies to the life of the device.
†Condition for entitlement to
there is a guarantee that the device with
AquaStop has been set up and
connected professionally and in
accordance with our installation
instructions; this also includes the
professionally installed extension of the
AquaStop (original accessory). Our
warranty does not cover
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