2. Release the rear tow eye cover by pressing firmly on
its top right perimeter until it pivots inward, then
gently pulling the raised section toward you.
NOTE: Vehicles equipped with a hitch receiver cannot
be pulled from the rear tow eye. Use the tow bar or
hitch receiver only to pull the vehicle to a safe
location, such as onto a flatbed truck. Do not
transport the vehicle with wheels on the ground.
3. Fully insert the tow eye into the opening, then turn it
counter-clockwise until securely fastened.
4. Attach the winch cable to the tow eye.
Roadside Assistance
Instructions for Transporters
CAUTION: Before pulling, make sure the tow
eye is securely tightened.
5. Activate Transport Mode.
6. Pull Model Y slowly onto the flatbed truck.
Secure the Tires
The vehicle's tires must be secured onto the truck using
the eight-point tie-down method:
• Ensure any metal parts on the tie-down straps do not
contact painted surfaces or the face of the wheels.
• Do not place tie-down straps over the body panels or
through the wheels.
CAUTION: Attaching the tie-down straps to the
chassis, suspension or other parts of the vehicle's
body may cause damage.
Jump Starting the Low Voltage
Battery
If jump starting Model Y using another vehicle, refer to
that vehicle manufacturer's instructions. The following
instructions assume you are using an external low
voltage power supply (such as a portable jump starter).
Vehicles manufactured in Shanghai after approximately
October 2021, and Fremont after approximately
December 2021, are equipped with a Lithium-Ion low
voltage battery. Vehicles with a low voltage Lithium-Ion
battery will have a jump post on the cowl, next to the
HEPA filter gasket (if equipped with a HEPA filter).
CAUTION: Model Y cannot be used to jump start
another vehicle. Doing so can result in damage.
CAUTION: Avoid short circuits when jump starting
Model Y. Connecting cables to the wrong
terminals, touching leads together, etc., can result
in damage to Model Y.
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