Problems / Causes / Solutions - Nemaxx PW18 Instruction Manual

6. PROBLEMS / CAUSES / SOLUTIONS

NOTE: All repairs must be performed by a technician with the stove off and disconnected the mains.
The control panel of the stove has trouble examine sensors. When the sensor detect the abnormal work temperature (below
40°C), or the other sensor's temperature is above 70°C the auto-control temperature switches will react accordingly. When
temperature is below 30?C, the safety control system will stop the stove automatically; when the other sensor, fixed into the
hopper, detect the temperature is above 70°C, the stove will be shut down.
The general troubles, the possible reasons and the solutions are as following, after solving problems, start the stove again:
PROBLEMS
1. The start light does not light when
power is on.
2. The blower doesn't work after
pressing the start bottom. (option with
boiler)
If after 15 mins, it does not work, there
must be wrong.
3. No feeding after 20 seconds of starting.
There are three stages for the feeding process.
One is during the several minutes, feeding is constantly. "Feeding" is showing on the LCD display
Two is the following couple minutes, the feeding light is off.:"LightIing" showing on the Display
The last stage is that feeding Every several seconds all the time after previous stages.
A. For the first stage (during first
several minutes)
B. For the second stage
C. Regarding to the last stage
4. Feeding not properly
A. too much wood pellet and cannot
burned in time
B. The fire is off due to little wood
pellet can be burned
REASON
No power in stove or in the control
panel.
It is normal
It will start automatically when the
temperature is above 30 degrees on
the venting pipe.
No power in stove or in the control
panel
Or unplugged on the mother board.
The low temperature sensor is broken
Feed unit is blocked.
There is the problem about the
connection between motor and auger
No fuel in the hopper.
It is normal
Feed unit is blocked.
There is the problem about the
connection between motor and auger
No fuel in the hopper.
The level of feeding speed is too high
The level of feeding speed is too low
[ EN ● 35 ]
KEN002PW18 25.11.2019
SOLUTION
Check the power and wires.
Please wait
Check the power and wires.
Plug it
Replace it
Check the auger is blocked or not.
Check the fasten screw between
auger and motor loose or not.
Or the auger might jump out
Fill the fuel into the hopper.
Please be patient
Check the auger is blocked or not
Check the fasten screw between
auger and motor loose or not.
Or the auger might jump out
Fill the fuel into the hopper.
Adjust the combustion fan's speed up
Adjust the combustion fan's speed
down
Version: 2.0