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Cleaning & Storage
Clean the appliance after each use. The Basket, Fry Tray,
and Grill Plate are coated with a special nonstick surface.
Never use abrasive cleaning materials or utensils on
these surfaces.
1. Remove the Power Cable from the wall socket
and be certain the appliance is thoroughly cooled
before cleaning.
2. Wipe the outside of the appliance with a warm, moist
cloth and mild detergent.
3. Clean the Basket, Fry Tray, and Grill Plate with hot
water, a mild detergent, and a nonabrasive sponge.
The Fry Tray and Grill Plate are dishwasher safe, but
hand-washing is recommended. For difficult-to-remove
food, soak in hot, soapy water for 10 minutes.
NOTE: The rubber bumpers on the Fry Tray are part
of the Fry Tray and should generally not be removed.
However, if the rubber bumpers need to be cleaned,
they can be removed and reattached: To remove
the rubber bumpers, locate the capped end of the
bumpers and push the capped end off of the Fry Tray.
There will be some resistance, but keep pushing
until the rubber bumpers come off of the Fry Tray.
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5-, 7-Quart PowerXL Vortex Air Fryer™
Take note of the slot on which the bumpers were
sitting. To reattach the rubber bumpers, align the
hole in the rubber bumpers with the slots from which
the rubber bumpers were removed. Slide the rubber
bumpers all the way back onto the slot on the Fry Tray.
4. Clean the inside of the appliance with hot water, a mild
detergent, and a nonabrasive sponge.
5. If necessary, remove unwanted food residue from
the heating element with a soft cleaning brush.
6. Rinse the appliance with a clean, damp cloth. Use a clean,
dry cloth to dry the appliance interior. Do not leave
standing water in the appliance.
7. If any other service needs to be performed, contact
Customer Service, using the contact information on the
back of this manual.
Storage
1. Unplug the appliance and let it cool down thoroughly.
2. Make sure all components are clean and dry.
3. Place the appliance in a clean, dry place.
90-Day Money-Back Guarantee
The PowerXL Vortex Air Fryer is covered by a 90-day money-back guarantee. If you are not 100% satisfied
with your product, return the product and request a replacement product or refund. Proof of purchase is
required. Refunds will include the purchase price, less processing and handling. Follow the instructions in the
Return Policy below to request a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if
your product or component part does not perform as expected, the guarantee extends only to the original
purchaser and is not transferable. If you experience an issue with one of our products within 1 year of
purchase, return the product or the component part for replacement with a functionally equivalent new
product or part. The original proof of purchase is required, and you are responsible to pay to return the
appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months
following the receipt date of the replacement appliance or the remainder of the existing guarantee,
whichever is later. Tristar reserves the right to replace the appliance with one of equal or greater value.
Return Policy
If, for any reason, you would like to replace or return the product under the money-back guarantee, your
order number can be used as the return merchandise authorization number (RMA). If the product was
purchased in a retail store, return the product to the store or use "RETAIL" as the RMA. Return your product to
the address provided below for a replacement, which will incur no additional processing and handling fees,
or for the refund of your purchase price, less processing and handling. You are responsible for the cost of
returning the product. You can locate your order number at www.customerstatus.com. You can call customer
service at 973-287-5129 or email info@tvcustomerinfo.com for any additional questions. Pack the product
carefully and include in the package a note with (1) your name, (2) mailing address, (3) phone number,
(4) email address, (5) reason for return, and (6) proof of purchase or order number, and (7) specify on the
note whether you are requesting a refund or replacement. Write the RMA on the outside of the package.
Send the product to the following return address:
PowerXL Vortex Air Fryer
Tristar Products
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact
Customer Service at 973-287-5129.
Refund
Refunds requested within the money-back guarantee timeframe will be issued to the payment method
used at purchase if the item was purchased directly from Tristar. If the item was purchased from an
authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax
amount. Processing and handling fees are non-refundable.
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5-, 7-Quart PowerXL Vortex Air Fryer™
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