If the computer stops responding or a solid blue
screen appears —
CAUTION: You might lose data if you are
unable to perform an operating system
If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press the power button for at least 8 to 10 seconds
until the computer turns off and then restart your
If a program is designed for an earlier
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to an earlier version of Microsoft Windows
operating system environments.
To run the Program Compatibility Wizard:
→ Control Panel→
Programs→ Use an older program with this
version of Windows.
In the welcome screen, click
Follow the instructions on the screen.
operating system —