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TROUBLESHOOTING
If your product is not operating properly, please refer to the following
information. If the problem persists, contact customer support.
Please unplug the power cord when requesting for repair service
ATTENTION
If water is leaking, immediately close the water shutoff valve.
14
Power Supply
Trouble
Possible Causes
The unit is
Is the circuit breaker
not working.
turned off?
Is power indicator light on?
Flushing by Remote Control
Trouble
Possible Causes
I can't flush
Are the batteries
the toilet with
running low?
the remote
Did you press the button
control.
multiple times.
Is the receiver or
transmitter dirty?
Others
Trouble
Possible Causes
Debris is not completely
Is the shutoff valve
flushing down.
open enough?
Water is not flushing.
Is the shutoff valve
closed?
Water is leaking at the
Is the hose loose?
hose connection.
Solution
Turn on the circuit breaker.
Press the power button to
turn the unit on.
Solution
Replace the batteries
Wait 10 seconds before
activating another flush.
Clean the receiver
or transmitter.
Solution
Open the shutoff
valve sufficiently.
Open the shutoff
valve sufficiently.
Tighten the hose.
15
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