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Maintenance and Service Guide OMEN 25i model M25866 SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
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Devices, Inc. Bluetooth is a trademark owned sure to read “Important Safety Information”. by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries. USB Type-C and USB-C are registered trademarks of USB Implementers Forum.
Table of Contents 1 Getting started ................................1 Important safety information ..........................1 Important service information and precautions ....................1 RoHS (2002/95/EC) requirements .......................... 2 General descriptions .............................. 2 Firmware updates ..............................2 Before returning the repaired product to the customer ..................2 2 Monitor features ................................
Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment.
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock.
● Removable stand for flexible monitor head mounting solutions ● HP Quick Release 2 device to quickly attach the monitor head to the stand with a simple click, and then remove it with the convenient sliding tab release ● VESA mounting capability (100 × 100 mm) for attaching the monitor to a swing arm mount...
Rear components To identify the components on the rear of the monitor, use this illustration and table. Table 1-1: Front components and their descriptions Component Function Opens the OSD menu and makes adjustments to OSD controller monitor settings. Turns the monitor on or off. Power button...
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Table 1-2: Rear components and their descriptions Component Function Connects headphones, earbuds audio Audio-out (headphone ) jack cable. HDMI connector Connects an HDMI cable to the source device. DisplayPort connector Connects a DisplayPort cable to the source device. Power connector Connects an AC adapter...
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Table 1-3: Rear components and their descriptions Component Function Security cable slot Connects an optional security cable. Connects the USB Type-B cable to a source USB Type-B port(upstream) device such as a computer. Connect USB cable to a peripheral device, USB Type-A ports(Downstream) such as a keyboard, mouse, or USB flash drive.
Depending on the product, the serial number and product number are located on a label on the rear of the monitor or on a label under the front bezel of the monitor head. You might need these numbers when contacting HP for support. For worldwide models (except India):...
Item Description FRONT DECO(ABS 94-HB/Jack Black (6009-0337))(HP OMEN 25i)ASS'Y AUO M250HAN01.B FRAME L(ABS 94-HB/Jack Black (6009-0337))(HP OMEN 25i) FRAME T(ABS 94-HB/Jack Black (6009-0337))(HP OMEN 25i)ASS'Y FRAME R(ABS 94-HB/Jack Black (6009-0337))(HP OMEN 25i) PANEL SUPPORT (SGCC 1.0T)(HP OMEN 25i) MAC. SCREW-MI M3.0*4.0L, BLK-Ni...
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You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions.
Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”...
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2) Remove the FFC 8/51, Wire 6/10 and gasket from the MAIN BD. Remove the main BD, remove the deco and rear cover...
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4) Remove the FFC and tape from the panel.
Remove the FRAME 6) Remove the support bracket Connector repair This procedure includes HDMI, DisplayPort and audio connectors. The connectors are on the main board (board part number R352504320150 The connectors identifiers are as follows: Connector Location HDMI P200 DisplayPort P300 Audio out...
Before repairing connectors, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 12. Audio connector AP2 Repair the audio connector: 1) Use a hot air gun to melt the solder on the pins. Pin solder with soldering iron and absorber. You can gently push down with the soldering iron once everything is molten to move the AP2 out of the through holes.
HDMI connector P200 Repair the HDMI connector: 1) Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin. 2) Use a hot air gun to melt the solder on the pins. 3) Lift the P200 connector from the PCB. 4) Place the new component on the PCB.
2) Use a hot air gun to melt the solder on the pins. 3) Lift the P300 connector from the PCB. 4) Place the new component on the PCB. Be sure that it matches the PCB footprint. 5) Solder the new component. Function test After repair, be sure to confirm that all functions are working.
Support and troubleshooting The following table lists possible problems, the possible cause or each problem, and the recommended solutions. Table 4-2: Solving common problems Problem Possible cause Solution Screen is blank or Power cord is disconnected. Connect the power cord. video is flashing.
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OSD lockout function. Power Button is The monitor’s power button is locked. Press and hold the power Locked is button for 10 seconds to Displayed disable the power button lock function.