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FAQs
WARNING: To reduce the risk of personal injury, unplug the steam mop before performing
maintenance or trouble shooting checks.
Is there an accessory missing?
•
Check the Parts Overview page in the guide to make sure
the part is definitely included in your unit.
• If the part is missing we're here to help. Simply call us on:
0844 412 8455
The steam mop cleaner has no power?
•
Unit may not be plugged into the electrical outlet correctly,
ensure the plug is pushed in securely.
• The electrical outlet may not be working properly, check
the fuse or breaker, or consult an electrician.
• The power cord may be damaged, if it is it must be
replaced by the manufacturer or Vax authorised agent in
order to avoid invalidating the guarantee.
• When in use if the green light goes off the unit may be
re-heating. The light should only take 1 minute before
this comes on again.
What do I do if an accessory/the unit has become damaged
or broken?
•
Visit vax.co.uk for parts and spares.
• Please call our Careline to purchase new spares or order
a replacement.
10
All manuals and user guides at all-guides.com
Why is the steam mop not producing steam?
•
There may be no water in the tank; please refer to the
operation section.
•
The water tank may not be fitted correctly; please refer to
the operation section.
•
Hard water filter may be clogged and may need to be
replaced. See maintenance section.
•
Steam path may be blocked, refer to cleaning blockages
section.
Why won't the microfibre cleaning pad pick up dirt?
•
The cleaning pad may already be saturated with dirt and
needs washing, please refer to the maintenance section.
we're here if you need us
Instead of taking me back
to the shop, simply visit:
vax.co.uk/support
vaxireland.ie
or call:
(UK) 0844 412 8455
(ROI) 1-800 928 308
This does not a ect your statutory rights
Vax Careline: (UK) 0844 412 8455
(ROI) 1-800 928 308
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