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Disclaimer
1. The company shall not be liable for the after-sale return and replacement of the
product for any damage or failure caused by forced disassembly or non-machine
operational malfunction, and the maintenance, parts replacement and transportation
expenses incurred will be borne by the user.
2. Please use this product strictly following the instructions of the user manual. Any
violations of the instructions result in injury, disease or property loss of the user, will
not be borne by the company.
3. The company will not be responsible for after-sales maintenance of the non-
standard equipment, third-party parts or structures installed or attached by users on
the products which are not sold by the company. The company will not assume the
obligation of product return or replacement after sales due to damage or failure of
additional parts, and the maintenance, parts replacement and transportation expenses
incurred will be borne by the user.
4. Without official permission, the company shall not be liable for any loss caused by
the use of this product in waters under military administration, waters prohibited from
entering/photographing or sensitive waters.
5. Other losses that are not covered by the company, which stated officially, will not be
borne by the company.
Product warranty
1. If the product fails during operation, please go through the trouble shooting of the
user manual, or contact and consult with our service team as soon as possible to avoid
delay in your use and maintenance period.
2. This product is subject to the whole machine tracking service from the date of
purchase by the customer. The warranty is one year. During the warranty period, the
company is responsible for free repair due to the failure caused by the equipment itself.
If the equipment is scratched or impacted, resulting in damage, which is caused by the
user, or self-disassemble and etc., will not enjoy free maintenance by the company.
3. If the warranty period is exceeded, the maintenance fee will be charged for the repair
to the customer. (repair cost + component fee)
4. For after-sales service, please visit our official website for online instructions:
Website:
www.geneinno.com
or you could email us directly to our after-sale support:
Email:
support@geneinno.com
Please get the product ID number attached on the bottom of the drone and provide it
to the after-sales support staff before your after-sales service. You are most welcome
to give us valuable advice on our product quality and after-sale service.
Copyright © 2018-2022 GENEINNO All Rights Reserved.
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