Gater GHDVR355 Quick Start Manual page 21

Troubleshooting guide Troubleshooting guide
Problem: The Dash Cam will not record video or take
pictures
Solution: • Check to see whether there is enough space
on the Micro SD card. If not, the Micro SD card will need to
be formatted.
Problem: Video files can not be played on the PC
Solution: • The video files from the Dash Cam are in .AVI
format and may not be compatible with your PC if suitable
playback software is not installed.
Problem:
My videos are blurry, dirty or discoloured
Solution: • Check to see if there are any finger prints or
dirt present on the camera lens. If needed, clean with a soft
dry cloth before recording.
• Also be sure to have removed the transparent lens cover
during installation.
Problem: The Dash Cam is frozen or not responding
Solution: • Reset the unit by pushing and holding the reset
button for a few seconds and try again.
• Format Micro SD Card in a computer.
Problem: Unresolved issues
Solution: • Reset the unit by pushing and holding the reset
button for a few seconds and try again.
• Format Micro SD Card in a computer.
• Contact Gator Technical Department
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