Error Messages (Scanfront) - Canon SCANFRONT 300 Instructions Manual

2.

Error Messages (ScanFront)

If any of the following error messages appears, solve the problem as described in the corresponding solution.
If you are unsure about any other message that appears, contact the support services.
Failed to connect FTP server.
Please set SMTP server
address.
This is restricted item.
Paper JAM occured. Remove
the paper.
A double paper-feed has
occured.
You cannot paste the copied
address to the different address
type.
Restricted address is included.
Confirm Password doesn't
match. (New password and
confirmation password do not
match.)
Cause The settings of the registered FTP server are incorrect.
Solution Check the settings of the FTP server.
Cause
The computer that is being used as the FTP server is not running.
Solution Check the computer that is being used as the FTP server.
Cause The mail server settings have not been registered, or have been deleted.
Contact the administrator of the ScanFront, and check the settings of
Solution
"Mail Server" in the Web menu.
The administrator has set send restrictions for the selected e-mail
Cause
address. (See p. 6-11.)
Solution Contact the administrator of the ScanFront.
Cause
The rollers are dirty or worn out.
Clean the rollers. If the problem is not resolved by cleaning the rollers,
Solution
replace the rollers.
The pages of the document are sticking together because of, for
Cause
example, static electricity, too many documents were loaded, the rollers
are dirty, etc.
Fan the documents before you load them, and reduce the number of
Solution
pages that you load at times when double feeding occurs repeatedly.
(See p. 2-9.)
Cause The copy source and the paste address are of a different type.
Solution Make sure the copied address and paste address are of the same type.
The job button settings include an address that has been restricted by
Cause
the administrator.
Solution Contact the administrator of the ScanFront.
Cause The new password and confirmation password do not match.
Enter the same password for the new password and the confirmation
Solution
password.
10-6
Chapter 10 Troubleshooting
(See p. 6-15, p. 8-10 and p. 5-23.)
(See p. 6-34.)
(See p. 9-8.)
(See p. 6-11.)