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A. I cannot connect to the original device after changing the router password/replacing
the router.
Once you have changed the router password or replaced the router, proceed as follows.
Open the WISE App > Device Settings > Device Wi-Fi Configuration.
Follow the instructions as per the prompts mentioned
B. Is the camera compatible with a 5GHz router?
Our camera is compatible with a 2.4 GHz router only.
C. What should I do in case the dual band router fails to connect to the camera?
In such cases, create a guest network in the 2.4Ghz section and then connect your
camera to your dual band router by using the same guest network. While configuring the
password, make sure no special characters or spaces are used. Lastly, the security level of
the password should set to WPA instead of WPA2.
D. What should I do if do not receive OTP while signup/ Creating an account?
Ensure your mobile is has good internet connectivity and then click on resend OTP.
E. What should I do in case of password mismatch?
On the login page, just below Enter password option you will get a forgot password
option. Click on "forgot password" and follow the prompt given by the app to set your
new password.
F. How to add a new device?
For wireless connections:
STEP 1:
-Turn the device ON
-Please ensure the Wi-Fi is switched on and in range
-The existing Wi-Fi should be connected to your phone
-Check all voice prompts/acknowledgment given by the camera.
STEP 2:
-Open the EVE NX app and login using correct Credentials
-On the top right corner, you will find "Add camera" or "+" – click on the same.
-Select "Mobile Phone Scan QR Code" option to add camera (Recommended method)
-Scan the QR code of the device while maintaining a distance of about 30 CMS
-Follow the instructions as per the prompts.
-After scanning the app shows a prompt that "camera is reseted successfully". Please
click on "Successful reset"
Eve NX FAQs
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Related Manuals for Godrej Eve NX
Summary of Contents for Godrej Eve NX
- Page 1 -Check all voice prompts/acknowledgment given by the camera. STEP 2: -Open the EVE NX app and login using correct Credentials -On the top right corner, you will find “Add camera” or “+” – click on the same. -Select “Mobile Phone Scan QR Code” option to add camera (Recommended method) -Scan the QR code of the device while maintaining a distance of about 30 CMS -Follow the instructions as per the prompts.
- Page 2 -Check the SSID name (Router name) and enter the correct password for the router. STEP 3: - After entering the correct credentials for the router please click on “NEXT” - Router credentials will be transferred to camera by using Sonic method (By sound wave).
- Page 3 If you select this method you will receive a QR Code. Share that code with your friend/ family Member. Once they scan the QR Code after logging in to EVE NX App, camera will be successfully shared with your friend/ family member.
- Page 4 Open the camera GO TO ‘My’ CLICK ON the album SELECT the video/photo you want to share CLICK ON the top right corner “icon” SAVE the video/photo to the local album Lastly SHARE IT from the local album. V. How to delete the camera when the screen is divided? Long press the screen to display the delete button.
- Page 5 Restart the camera once using its power on switch and check the voice prompt coming from the camera. If nothing works, Then reset the camera using its reset switch and again add the camera by following “Add device” Process How to RESET Camera? After successfully logging into the app, go to respective camera setting which you want to delete.