Troubleshooting - Qomo Journey 13 Series User Manual

Troubleshooting

Remote control out of order
Touch does not response.
OPS shut down automatically.
Part of the handwriting cannot
be displayed.
No sound is played and no
image is displayed.
Image is displayed properly, but
no sound is played.
No image is displayed or the
image is black and white.
This is the general user manual for all QOMO interactive touch screens. Some details may be different from the
actual product.
All manuals and user guides at all-guides.com
Remote Control

Check whether there is object between remote control and panel
receiver;

Check whether the battery is installed correctly;

Check whether the battery is drained.
Touch

Make sure infrared frames have not been obscured.

Check whether you enable freeze function on remote control.
Built-in PC

Check if OPS is properly installed;

Sleeping mode setting;
Handwriting

Use the pen rather than a finger to write. Hold the pen as far to
the nib as possible. The angle between the pen and display needs
to be greater than 60 degrees. Do not touch the display with your
sleeve or wrist.

Change the nib or use a pen with larger covering area.
Check if infrared frames are obscured.


Remove the interference source or change the using environment.
No display or no sound

Check whether the power plug is inserted into the power socket
and whether the panel is powered on.

Check whether the rocker switch on the interactive panel is
switched on.

Check whether panel is in ECO mode.

Check whether the video and audio input cables are connected
correctly.

Check whether the panel is switched to the right signal source.

Check the settings on image brightness and contrast.

Check the volume.

Check the volume.

Check whether the Mute button on the remote control is pressed.

Check whether the audio cable between the PC and interactive
panel is connected correctly.

Modify the color settings.

Check the color system.
33