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Parts and Controls
BACK/HOME button
5-way button*
1
(play/pause/confirm) button
/ buttons
/ buttons
Headphone jack
WM-PORT jack
Connect the supplied USB cable, or optional peripheral devices.
Display
VOL +*
1
/– button
OPTION/PWR OFF button
Press to display the option menu.
If you press and hold the OPTION/PWR OFF button, the
screen turns off and the player enters standby mode.
HOLD switch
Strap hole
RESET button
Use a small pin, etc.
*
There are tactile dots. Use them to help with button operations.
1
Troubleshooting
Symptom
Cause/Remedy
The player cannot
The USB cable is not connected to a
charge the
USB connector on your computer
If the player does not function as expected, try the following
battery.
properly.
steps to resolve the issue.
Disconnect the USB cable, and then
1
Find the symptoms of the issue in
reconnect it.
Use the supplied USB cable.
"Troubleshooting" in the Operation Guide
The battery is charged in an ambient
(PDF file), and try any corrective actions
temperature out of the range of 5 °C
(41°F) to 35 °C (95°F). You cannot charge
listed.
the battery when
For details on connecting to a computer, see the tables on
Charge the battery in an ambient
the right.
temperature of 5 °C (41°F) to 35 °C
(95°F).
2
Connect the player to your computer to
The computer is not on.
charge the battery.
Turn on the computer.
Your computer has entered Sleep or
You may be able to resolve some issues by charging the
Hibernate status.
battery.
Release the computer from Sleep or
3
Press the RESET
Hibernate status.
RESET button
A USB hub is being used.
button with a small
Connecting the player via a USB hub
pin, etc.
may not work. Connect the player to
your computer using the supplied
If you press the RESET
USB cable.
button while operating the
The operating system installed on the
player, stored data and
computer is not supported by the player.
player settings may be lost.
To charge the player, connect the
4
player to a computer with the
Check information on the issue in the Help
operating system that is supported by
of each software.
the player.
5
[Connecting] or
The USB cable is not connected to a
Look up information on the issue on one of
[Connected USB
USB connector on your computer
the customer support Web sites.
(MTP)] does not
properly.
appear when
Disconnect the USB cable, and then
About the customer support Web sites, see "For the latest
connected to the
reconnect it.
information".
computer with
Use the supplied USB cable.
6
If the approaches listed above fail to resolve
the supplied USB
cable.
the issue, consult your nearest Sony dealer.
Symptom
Cause/Remedy
Symptom
[Connecting] or
A USB hub is being used.
When double-
[Connected USB
Connecting the player via a USB hub
clicking [Setup.
(MTP)] does not
may not work. Connect the player
exe] to install the
appear when
directly to your computer using the
bundled software,
connected to the
supplied USB cable.
[Setup.exe] does
computer with
The computer is running another
not execute, and
the supplied USB
software other than the one used for
the Properties
cable.
transferring.
window opens.
Disconnect the USB cable, wait a few
icon appears.
minutes, and reconnect it. If the
To initialize (format) the player
problem persists, disconnect the USB
cable, restart the computer, and then
You can format the built-in flash memory of the player. If
reconnect the USB cable.
the memory is formatted, all files including the Operation
[Connecting] or [Connected USB
Guide (PDF file) will be erased and all setting values
(MTP)] may not appear on the player,
returned to their defaults. Be sure to verify the files stored
depending on the software environment
in memory prior to formatting, and then export any
that is running on your computer.
Activate Windows Media Player, or
necessary files to the hard disk of your computer or other
Windows Explorer.
device beforehand.
The USB connector on your computer
1
Press and hold the BACK/HOME button
may have a problem.
Connect the player to another USB
until the Home menu appears.
connector on your computer.
2
When you use the player for the first
Select
time, or when the battery is low, it may
Settings] – [Reset/Format] – [Format] –
take the player about 30 seconds to
[Yes] – [Yes] in this order.
display the message after connected to a
computer. This is not a malfunction.
Press the /// button to select the item, and then
The software authentication may be
press the button to confirm.
performed and it may take rather a long
When initialization finishes, [Memory formatted.]
time. Wait for a while.
appears.
The player
A USB hub or USB extension cable is
becomes unstable
being used.
Note
while it is
Connecting the player via a USB hub
Do not format the built-in flash memory using Windows
connected to the
or extension cable may not work.
Explorer. If you format the built-in flash memory, format
computer.
Connect the player directly to your
computer using the supplied USB
it on the player.
cable.
Precautions
Cause/Remedy
Install the bundled software after
About the headphones
installing Windows Media Player 11 or
Avoid playing the unit at so loud a volume that extended play
later. For details on Windows Media
might affect your hearing.
Player, refer to the following web site:
At a high volume outside sounds may become inaudible.
http://support.microsoft.com/
Avoid listening to the unit in situations where hearing must
not be impaired, for example, while driving or cycling.
As the supplied headphones are of open-air design, sounds go out
through the headphones. Remember not to disturb those close to
you.
Notice for customers: the following information is only
applicable to equipment sold in countries applying EU
directives
The manufacturer of this product is Sony Corporation, 1-7-1 Konan
Minato-ku Tokyo, 108-0075 Japan. The Authorized Representative
for EMC and product safety is Sony Deutschland GmbH,
Hedelfinger Strasse 61, 70327 Stuttgart, Germany. For any service or
guarantee matters please refer to the addresses given in separate
service or guarantee documents.
License and Trademark Notice
Refer to the Operation Guide (PDF file).
[Settings] – [Common
For the latest information
If you have any questions or issues with this product, or would
like information on compatible items with this product, visit
the following web sites.
For customers in the USA:
http://www.sony.com/walkmansupport
For customers in Canada:
http://www.sony.ca/ElectronicsSupport/
For customers in Europe:
http://support.sony-europe.com/DNA
For customers in Latin America:
http://www.sony-latin.com/index.crp
For customers in other countries/regions:
http://www.sony-asia.com/support
For customers who purchased the overseas models:
http://www.sony.co.jp/overseas/support/
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