LG PA11WS Owner's Manual page 33

Problem
Water collects in
base pan.
Air conditioner
turns on and off
rapidly.
Noise when unit is
cooling.
Remote sensing
deactivating
prematurely.
Room too cold.
Can't connect
the LG ThinQ App.
to the air conditioner.
The air conditioner
is not connecting
to the Wi-Fi.
Possible Causes & Corrective Action
Moisture removed from air and drains into base pan.
• This is normal for a short period in areas with little humidity; normal for a
longer period in very humid areas.
Dirty air filter - air restricted.
• Clean air filter.
Outside temperature extremely hot.
• Refer to installation instructions or check with installer.
Air movement sound.
• This is normal. If too loud, adjust the fan speed low.
Remote control not located within range.
• Place remote control within 20 feet (6.096 m) & 120° radius of the front of
the unit.
Remote control signal obstructed.
• Remove obstruction.
Set temperature too low.
• Increase set temperature.
Air conditioner is turned off.
• Turn the air conditioner on.
Wireless router is turned off.
• Turn the router on.
The Wi-Fi router is too far from the air conditioner.
• Move the router closer to the air conditioner or purchase and install a
Wi-Fi repeater (signal booster).
You do not have permission to use the router or it is incompatible.
• Make sure you are selecting the correct wireless router from the list.
The router must be set to 2.4 GHz.
TROUBLESHOOTING
EN
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