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Getting help
My computer locks up
❑
If you suspect an application is locking your system, you can try to stop it. To do this, press
<Ctrl>+<Alt>+<Delete> once. If you have not changed the default settings, you will enter the Task
Manager. Select the application that is locking your system, and then click End Task.
❑
If the above method does not work or you do not know which application is locking your system, restart
the computer. On the Windows
select Restart.
Alternatively, press <Alt>+<F4> to get to the Turn off computer screen.
❑
If the above method does not work, press the power button and hold it for at least four seconds. This
turns off the power.
❑
If your computer locks up while playing a CD-ROM or DVD-ROM, stop the CD, and shut down the
computer by pressing <Alt>+<F4>, and then click Turn Off.
My computer or software program is not responding
To end the application that has stopped responding, proceed as follows:
1
Press <Ctrl>+<Alt>+<Delete>.
If you have not changed the default settings, you will enter the Task Manager.
2
On the Applications tab, scroll down until you see the comment Not responding next to an
application.
3
Select this application from the list and click End Task.
Windows
4
Select End Task again.
✍
If you are unable to unlock the application, repeat the above procedure, but select Shut Down > Turn Off when the Windows Task Manager
appears.
®
®
will try to close the application. If it fails to do so, a second dialog box appears.
taskbar, click the Start button, click Turn Off Computer, and then
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