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Sony PCV-RXA842 Online Help Center (VAIO User Guide) User Manual

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Welcome
Thank you for purchasing your Sony VAIO
easy-to-use functionality. The information provided here is designed to help you to become familiar with the hardware and
software applications included with your system.
View the
Latest Updates
View the
VAIO
Computer
®
software information.
computer! Your new computer is a superb blend of high technology and
®
for your computer.
Specifications, which describes your computer's hardware configuration and preinstalled
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   Summary of Contents for Sony PCV-RXA842 Online Help Center (VAIO User Guide)

  • Page 1 Welcome Thank you for purchasing your Sony VAIO easy-to-use functionality. The information provided here is designed to help you to become familiar with the hardware and software applications included with your system.  View the Latest Updates for your computer.
  • Page 2: Getting Started

    Getting Started Congratulations on your purchase of the Sony VAIO audio, video, and information technology features.  Unpacking Your Computer  Planning An Ergonomic Work Space  Locating Controls And Ports  Setting Up Your Computer  Turning On Your Computer ...
  • Page 3: Unpacking Your Computer

     System Recovery CD(s) — Restore the software applications that shipped with your computer if they become corrupted or are erased. The supplied System Recovery CDs can only be used to restore the hard disk of this Sony computer. ...
  • Page 4: Planning An Ergonomic Work Space

    Planning An Ergonomic Work Space Before you get started, find the best location for your new computer. Planning your workspace  Stable work surface — Use a stable work surface large enough to support the computer and other peripheral equipment. ...
  • Page 5: Locating Controls And Ports

    To view the specific connection capabilities for your system, see the online specifications sheet. i.LINK is a trademark of Sony used only to designate that a product contains an IEEE 1394 connection. The i.LINK connection may vary, depending on the software applications, operating system, and compatible i.LINK devices. All products with an i.LINK connection may not communicate with each other.
  • Page 6 About the front panel The front panel of your VAIO Computer enables access to the optical and floppy disk drives. It also includes access to the Memory Stick media slot, Universal Serial Bus (USB), and i.LINK Front panel Optical drive 1 See the online specifications sheet for optical drive information.
  • Page 7 Light is amber while reading and writing data from and to the hard disk. Power switch and power indicator The power switch turns the computer on/off. The indicator light is blue while the power is on and amber when the computer is in Stand by mode.
  • Page 8 About the back panel The back panel of your computer contains the ports for supplied and optional accessories. The icons on the back panel locate and identify the ports and jacks on your computer. Your system may vary based on the configuration you purchased. Back panel Mouse port Connection for a PS/2...
  • Page 9 Universal Serial Bus 2.0 (USB) ports (2) High-speed connections for compatible USB devices. Microphone jack Connection for a microphone (optional). Headphones jack Connection for the supplied speakers or optional headphones. Line In jack Connection for an audio device. Monitor port (The monitor port location may vary between models) Connection for a standard display.
  • Page 10: Setting Up Your Computer

    Setting Up Your Computer Your computer may not be equipped with all of these hardware features and the location of the controls, ports, and jacks may vary from the illustrations shown in this section. See the online specifications sheet for your system's configuration. Page 10...
  • Page 11 Connecting a display (monitor) Plug the display cable into the Monitor port. If necessary, plug the display cable into the rear of the display. To connect a display Install your equipment so that you can easily reach the power outlet in the event of an emergency. Page 11...
  • Page 12 Connecting the speakers Plug the cable attached to the back of the left speaker into the L Out jack on the back of the right speaker. Plug the cable attached to the back of the right speaker into the Headphones jack. Plug the jack end of the AC adapter cord into the DC In jack on the back of the right speaker and plug the other end into a grounded AC wall outlet or power strip.
  • Page 13 Connecting the keyboard and mouse Plug the keyboard cable into the Keyboard port on the back of the computer. Plug the mouse cable into the Mouse port. To connect the keyboard and m ouse Page 13...
  • Page 14 Connecting the modem cable Unplug your telephone from the wall jack. Plug the modem cable (supplied) into the Modem line jack on the computer, and then plug the other end of the cable into the wall jack. To connect the m odem cable Your computer has a protective sticker Connect only 10BASE-T and 100BASE-TX cables to the Ethernet port.
  • Page 15 Connecting the power cords Plug the power cord into the back of the computer. Plug both the display and power cords into a grounded AC wall outlet or a power strip. To connect the power cords Page 15...
  • Page 16: Turning On Your Computer

    Turning On Your Computer When you start your system for the first time, your computer may detect new equipment and display a dialog box that prompts you to restart your computer. Respond to this prompt immediately. Press the power switch on the computer to turn on the power. Press the power switch on the display to turn on the power.
  • Page 17: Registering Your Computer

    Registering Your Computer Take advantage of Sony's commitment to quality customer support and receive these benefits by registering your computer:  Sony Customer Support — Communicate with a Support Representative to troubleshoot problems you may be having with your computer.
  • Page 18 Setting Up Your Dial-up Connection The first time you turn your computer on, follow these steps to set up your dial-up connection: Click Start from the Windows taskbar and select All Programs. Point to Accessories, point to Communications, and then click New Connection Wizard. The Location Information window appears.
  • Page 19 Follow the on-screen instructions to finish setting up your dial-up connection. Page 19...
  • Page 20: Turning Off Your Computer

    Turning Off Your Computer Follow these steps when you are ready to turn off your computer for an extended period of time. To avoid loss of data, do not use the Power switch to turn off the computer. To turn off your computer Click Start in the Windows taskbar, then select Turn Off Computer.
  • Page 21: Configuring Your Vaio Computer

     About Your Hard Disk Drive Partition  i.LINK Compatibility  VAIO Action Setup  Changing The Sony Software Window Design  Using The Memory Stick Media Slot  Using The PC Card Slot Page 21...
  • Page 22: About Your Hard Disk Drive Partition

    About Your Hard Disk Drive Partition To improve the performance of Sony audio and video software applications, the hard disk drive on your computer has been formatted with two partitions, C and D. Some Sony software applications save files to the D partition. This prevents large video captures from consuming the available space on your C partition.
  • Page 23 Defragmenting your hard disk drive If you encounter frame dropping while recording digital video onto your hard disk drive, defragmentation may be necessary. Deactivate your screen saver and close other open applications, if applicable. Click Start in the Windows taskbar and select All Programs. Point to Accessories, point to System Tools, and then select Disk Defragmenter.
  • Page 24 Web site at http://www.sonystyle.com. i.LINK is a trademark of Sony used only to designate that a product contains an IEEE 1394 connection. The i.LINK connection may vary, depending on the software applications, operating system and compatible i.LINK devices. All products with an i.LINK connection may not communicate with each other.
  • Page 25 Connecting an i.LINK (IEEE 1394) device Use the symbol to locate the i.LINK port on your compatible i.LINK device and on your computer. Plug the i.LINK cable connector into this port. Plug the other end of the cable into the corresponding 4- or 6-pin i.LINK port on your computer. See the instructions that came with your i.LINK device for more information on installation and use.
  • Page 26: Vaio Action Setup

    VAIO Action Setup VAIO Action Setup manages the settings for your computer's Shortcut keys (S Keys). ® Shortcut Keys The programmable S Keys are set to launch the following applications:  S1 — Microsoft Outlook Express ® ®  S2 — Microsoft Internet Explorer ®...
  • Page 27 Changing the settings of the S keys You can reprogram the S keys to launch other applications. Click Start in the Windows taskbar and select All Programs. Select VAIO Action Setup, then click VAIO Action Setup. You can also double-click Setup.
  • Page 28 Changing The Sony Software Window Design You can select from different window designs for certain Sony software applications and create your own personal computing environment. Page 28...
  • Page 29 Click << or >> and select the desired design. Click Apply. The "UI Design Selector" window design changes. The window design for your Sony software will match the "UI Design Selector" window. To try another selection, click << or >>, then click Apply.
  • Page 30 Using The Memory Stick Media Slot Your computer may not be equipped with a Memory Stick hardware configuration purchased. To view the specific system configuration for your computer see the online specifications sheet. A Memory Stick media is a compact, portable, and versatile data storage media designed for exchanging and sharing digital data with similarly equipped products.
  • Page 31 Do not remove the Memory Stick media while the media access indicator light is on. The media or its data may become damaged. To remove a Memory Stick media A small portion of the Memory Stick media remains extended when it is inserted into the Memory Stick media slot. Press and release the extended portion of the Memory Stick media.
  • Page 32 Using The PC Card Slot Your computer may not be equipped with a PC card slot as described in this section, depending on the hardware configuration purchased. To view the specific system configuration for your computer see the online specifications sheet. Your computer's PC card slot supports Type I or Type II PC (PCMCIA) cards.
  • Page 33 Close all applications that may access the PC Card to avoid data loss. Double-click the Safely Remove Hardware icon in the Windows Click to select the name of the card that you want to eject and click Stop. The Stop a Hardware Device window appears.
  • Page 34 Setting up the remote control Your computer may not be supplied with the remote control, depending on the hardware configuration purchased. A remote control is only supplied with computers that are equipped with Giga Pocket hardware features. To view the specific system configuration for your computer, see the online specifications sheet.
  • Page 35 In the future you may want to increase the functionality of your VAIO computer. This section describes how to perform basic upgrades and maintenance on your system. For more information on upgrading your computer, see the computer's System Reference Manual. You can download the System Reference Manual from the Sony Web site at http://www.sony.com/pcsupport.
  • Page 36 Overview The procedures in this section assume that you are familiar with the general terminology associated with personal computers and with the safety practices and regulatory compliance required for using and modifying electronic equipment. Your computer may not be equipped with all of the hardware features discussed in this section. The interior configuration may vary from the illustrations, depending on the system purchased.
  • Page 37: Removing The Side Panel

    Removing the Side Panel To remove the side panel Shut down your computer and turn off all peripheral devices, such as your printer. Unplug your computer and any peripheral devices. Locate the tab on the upper right side of the rear panel, and pull it back until the side panel releases. Lift the side panel away from the unit and set aside.
  • Page 38 9.05 inches. Add-on card configuration varies by model. Some models, such as Configure-to-Order (CTO) systems, may contain preinstalled add-on cards. Observe the proper safety precautions when you add cards to your Sony computer. See your computer. To install an add-on card Shut down your computer and turn off all peripheral devices, such as your printer.
  • Page 39 Reconnect all peripheral devices and the power cord, and then turn on the computer. Page 39...
  • Page 40: Installing Memory

    Installing Memory The amount of preinstalled memory may vary, depending on the system configuration you purchased. Your computer may ship with all available memory slots filled. See the online specifications sheet for details about the amount of memory installed in your computer. For memory replacement or upgrades, use only 2.5 V, 64-bit, PC2100 DDR-SDRAM Dual InLine Memory Modules (DIMM).
  • Page 41 Pull the tab that releases the power supply from the chassis. Slide the power supply unit up until it clears the chassis. Rotate the power supply to an upside down position and rest it on top of the chassis. Handle the DIMM only by the edges, and remove it from its anti-static package. Locate the notches on the bottom edge of the module.
  • Page 42: Replacing The Lithium Battery

    Dispose of the lithium battery properly. In some areas, the disposal of lithium batteries in household or business trash may be prohibited. You can return your unwanted lithium batteries to your nearest Sony Service Center or Factory Service Center. To locate a Service Center near you, visit the Sony Computing Support Web site at http://www.sony.com/pcsupport.
  • Page 43: Installing An Additional Hard Disk Drive

    Configure-to-Order (CTO) systems, may already have a second hard disk drive installed. Your system can support ATA-33, ATA-66, or ATA-100 hard disk drives. Sony recommends using an ATA-100 hard disk drive to take full advantage of your system's features.
  • Page 44 Secure the drive to the drive holder with screws, through the two holes on each side of the drive holder. Your new hard disk drive is supplied with the necessary screws. Do not overtighten these screws when securing the drive to the drive holder. Align the drive holder with the slots on the inside of the chassis and slide the drive holder in completely.
  • Page 45 Follow the wizard's instructions to complete the process. The Windows XP operating system recognizes the new hard disk drive and applies the NTFS format. ® Page 45...
  • Page 46: Replacing The Side Panel

    Replacing the Side Panel To replace the side panel Align the tabs on the side panel to the chassis rim. Press the side panel firmly against the unit until it snaps into place. Replacing the side panel Page 46...
  • Page 47 System and Application Recovery CD(s) You can restore your system, individual software applications, or drivers, using the Recovery CDs.  Using The System Recovery CD(s)  Using The Application Recovery CD(s) Page 47...
  • Page 48 The System Recovery CD can only be used to restore the hard disk drive of the Sony computer you purchased. The System Recovery process removes all software that you may have installed since you started using your computer.
  • Page 49 System Recovery options Default System Drive Recovery (Recommended) All data on Drive C is deleted. The factory default settings and software applications are restored on this drive only. Change partition size and recover All partitions, custom installations, and changes are removed from the hard disk drive. You can set the partition sizes for both the Drive C and Drive D.
  • Page 50 Using the System Recovery CD(s) Your system may take a few minutes to load necessary files. A blue screen appears during the downloading process. Press the disc eject button to open the optical disc drive and extend the disk tray. Insert the System Recovery CD (CD #1) in your computer's optical drive.
  • Page 51 Using The Application Recovery CD(s) The Application Recovery CD utility enables you to reinstall individual software, individual drivers, and to repair software if they become corrupted or are erased. You can reinstall a software application or driver to correct a problem that you are experiencing with your computer, peripheral hardware, or specific software.
  • Page 52 Double-click the application you want to reinstall. The software's installation wizard begins. Follow the on-screen instructions to complete the application recovery process. If you have questions about using the Application Recovery CD(s), visit the Sony Computing Support Web site at http://www.sony.com/pcsupport.
  • Page 53 Reinstalling device drivers The Microsoft Windows XP operating system is capable of reinstalling the original factory-installed device drivers, without ® ® using the Application Recovery CD(s). Click Start in the Windows taskbar, then right-click My Computer. A shortcut menu appears. Click Properties.
  • Page 54 Insert Application Recovery CD #1 into the optical disc drive. The VAIO welcome window appears. Click OK, then click Quit to close the Sony Application Recovery utility. Without removing the Application Recovery CD from the optical drive, click Start in the Windows taskbar and then right-click My Computer.
  • Page 55: Troubleshooting

    Troubleshooting This section describes how to troubleshoot common problems. You can also find helpful information on how to use your computer's hardware features and preinstalled software. Your computer may not be equipped with all of the features or software discussed in this section, depending on the system configuration purchased. ...
  • Page 56: About Vaio Computer Functions

    About VAIO Computer Functions My computer does not start.  Check that the computer is plugged into a power source and that it is turned on. Check that the power light is lit on the front panel of the computer. ...
  • Page 57 About VAIO Computer Functions My computer does not start.  Check that the computer is plugged into a power source and that it is turned on. Check that the power light is lit on the front panel of the computer. ...
  • Page 58 Why did my computer or software application stop responding? You can try to locate and close the software application that has stopped responding. Press the Ctrl+Alt+Delete keys. The Windows Task Manager window appears. From the Applications tab, locate the application that has the status message, "Not responding." Select the application that has a Not Responding status and click End Task.
  • Page 59 Why does the Windows operating system stop responding during shutdown? The Windows operating system may not shut down properly for many reasons, including incompatible or conflicting drivers, damaged files, or non-responsive hardware. For troubleshooting information, you can search Windows Help. Click Start in the Windows taskbar and select Help and Support.
  • Page 60 I cannot find the Windows taskbar. The Windows taskbar may be hidden or minimized.  Use the mouse to locate a hidden taskbar by pointing to the left, right, top, and bottom edges of the screen. The taskbar appears when the cursor is placed over its location. Right-click on the taskbar and select Properties from the shortcut menu.
  • Page 61 Why is my system running slowly?  The system responsiveness varies depending with the number of applications that are open and running. Close any applications that you are not currently using.  Increasing the system memory may also help. For information on installing memory, please see the online VAIO User Guide.
  • Page 62 You can change the parallel port type using the System Setup utility (CMOS Setup Utility). To access System Setup: Click Start in the Windows taskbar and select Turn Off Computer. Select Restart. When the Sony screen displays, press the F2 key on your keyboard. Select the Advanced tab from the Setup Utility screen.
  • Page 63 Where can I find a listing of my computer's preinstalled software titles? You can find details about the drives, cards, and memory modules, that are installed on your system by viewing the online specifications sheet. This online document describes the hardware configuration of your VAIO computer. To access the online specifications sheet: Click Start in the Windows ®...
  • Page 64: About Software

    About Software How do I create an audio CD with preinstalled Sony software? Your VAIO computer has SonicStage ® software that enables you work with digital music from audio CDs and from the Internet. You can play music on your computer, create custom audio CDs, and check music out to compatible digital music devices.
  • Page 65 About Software How do I create an audio CD with preinstalled Sony software? Your VAIO computer has SonicStage ® software that enables you work with digital music from audio CDs and from the Internet. You can play music on your computer, create custom audio CDs, and check music out to compatible digital music devices.
  • Page 66 How do I use the System Restore feature in Windows XP? System Restore is a feature of the Microsoft a previous state, if a problem occurs. System Restore provides the following support:  Restores your system to a previous state. ...
  • Page 67 How do I copy files to a recordable CD media, using Microsoft Windows XP? You can copy files to CD-R or CD-RW discs, using the installed CD-RW or DVD-RW drive. Copying files and folders to a CD Insert a blank CD-R or CD-RW disc into your CD-RW or DVD-RW drive. (If the CD Drive window appears, click Take no action.) Click Start in the Windows ®...
  • Page 68 Where can I find a listing of my computer's preinstalled software titles? You can find details about the drives, cards, and memory modules, that are installed on your system by viewing the online specifications sheet. This online document describes the hardware configuration of your VAIO computer. To access the online specifications sheet: Click Start in the Windows ®...
  • Page 69 About Using The Optical Disc Drive(s) Your computer may not be equipped with all of the hardware features listed in this section. To view the specific hardware configuration for your system, see the online specifications sheet. Page 69...
  • Page 70 Why doesn't my optical drive tray open? Use the Eject button Make sure the computer is turned on. Press the Eject button on the drive. Use the My Computer icon Click Start in the Windows taskbar, then select My Computer. Right-click the appropriate optical drive icon.
  • Page 71 When I click an application icon, the message, "You must insert the application CD into your drive" appears and the software does not start.  Some software applications require specific files that are located on the application's CD-ROM. Insert the disc and try starting the program again.
  • Page 72 Why can't I play a DVD or CD media?  After inserting your optical disc, wait a few seconds for it to be detected before trying to access it.  Verify that the disc is in the tray with the label side facing up. ...
  • Page 73 Why isn't my DVD playing properly? If a region code warning appears when you are using the DVD player application, it may be that the region code of the DVD you are trying to play is incompatible with the region code setting of your optical drive. A region code is listed on the disc packaging.
  • Page 74 Why doesn't my optical drive (DVD-RW) record to CD-RW media at higher speeds? If you are having difficulty formatting CD-RW media for recording purposes, try changing the write speed to a lower setting. Your media must support writing speeds at 2X or lower. See the Help or documentation that came with your CD or DVD recording software application for details on adjusting the write speed settings.
  • Page 75 Why doesn't my optical drive (CD-RW) record to CD-RW media? If you are having difficulty with writing, erasing, or formatting on your CD-RW media, the reason may be that the media is not compatible with your high-speed CD-RW drive. Try using CD-RW media that is identified as "high-speed" (4X or higher) for maximum performance and compatibility.
  • Page 76: About The Speakers

    About The Speakers Why is there no sound in any application?  Check that the speakers are plugged into the Headphones jack.  If your speakers have a mute button, verify that it is turned off.  If your speakers are powered by batteries, verify that the batteries are inserted properly and that they are charged.
  • Page 77 About The Speakers Why is there no sound in any application?  Check that the speakers are plugged into the Headphones jack.  If your speakers have a mute button, verify that it is turned off.  If your speakers are powered by batteries, verify that the batteries are inserted properly and that they are charged.
  • Page 78: About The Modem

    About The Modem Why is my modem connection slow? Many factors influence modem connection speed:  Telephone line noise  Incompatibility with other telephone equipment such as fax machines or other modems.  Internet Service Providers (ISP) connection capability may vary. If you think your modem is not connecting properly to other PC-based modems, fax machines, or your ISP, check the following: ...
  • Page 79 About The Modem Why is my modem connection slow? Many factors influence modem connection speed:  Telephone line noise  Incompatibility with other telephone equipment such as fax machines or other modems.  Internet Service Providers (ISP) connection capability may vary. If you think your modem is not connecting properly to other PC-based modems, fax machines, or your ISP, check the following: ...
  • Page 80 Check that the access telephone number (POP) is correct.  All software applications that are preinstalled by Sony are compatible with your computer's modem. If you have installed other software, contact the software publisher for information on how to configure the software in order to recognize the modem.
  • Page 81 How do I change my modem to rotary or Touch-Tone dialing? Click Start in the Windows taskbar, then click Control Panel. Click Printers and Other Hardware, then click Phone and Modem options. From the Dialing Rules tab, click Edit. The Edit Location dialog box appears. Select the Tone or Pulse option.
  • Page 82 About The Microphone Why doesn't my microphone work properly? Check that the microphone is plugged into the Microphone jack. Page 82...
  • Page 83 About The Microphone Why doesn't my microphone work properly? Check that the microphone is plugged into the Microphone jack. Page 83...
  • Page 84 Why is my microphone so sensitive to background noise? If you find there is too much background noise when you record sound, you should adjust the microphone gain by following these steps: Click Start in the Windows taskbar, then click Control Panel. Click Sounds, Speech, and Audio Devices, then click Sounds and Audio Devices.
  • Page 85: About The Mouse And Keyboard

    About The Mouse And Keyboard Why doesn't my mouse work properly?  Check that the mouse is plugged securely into the Mouse port.  Save and close all open applications. Turn off your computer, wait approximately 10 seconds, and then restart your computer.
  • Page 86 About The Mouse And Keyboard Why doesn't my mouse work properly?  Check that the mouse is plugged securely into the Mouse port.  Save and close all open applications. Turn off your computer, wait approximately 10 seconds, and then restart your computer.
  • Page 87 How do I set up my mouse for left-hand use? Click Start in the Windows taskbar, then click Control Panel. Click Printers and Other Hardware, then click Mouse. The Mouse Properties dialog box appears. From the Buttons tab, select Switch primary and secondary buttons under the Button Configuration options. Click Apply, then click OK.
  • Page 88 Why doesn't my keyboard work properly?  Check that the keyboard is securely plugged into the Keyboard port.  Save and close all open applications. Turn off your computer, wait approximately 10 seconds, and then restart your computer. Page 88...
  • Page 89 About Using Peripheral Equipment How do I change the video resolution of my display? Click Start in the Windows taskbar and then select Control Panel. Select Appearances and Themes, then select Change the screen resolution. Click the Settings tab. Change the Screen resolution and Color quality to the desired levels. Click Apply and then click OK.
  • Page 90 About Using Peripheral Equipment How do I change the video resolution of my display? Click Start in the Windows taskbar and then select Control Panel. Select Appearances and Themes, then select Change the screen resolution. Click the Settings tab. Change the Screen resolution and Color quality to the desired levels. Click Apply and then click OK.
  • Page 91 How do I install a printer?  If your printer has a USB, IEEE 1394, or infrared connection, contact the printer manufacturer for information or updates that may be required for proper installation.  Check the printer manufacturer's Web site for the latest drivers for your operating system before proceeding with installation.
  • Page 92 Why doesn't my connected printer function when the computer resumes from a power saving mode? Clear the printer memory by turning the printer off for approximately 10 seconds, and then turning it back on. Page 92...
  • Page 93: Support Options

    Support Options Sony provides several options to help solve common problems or to locate support for your VAIO describes all available resources and offers suggestions on how to access this information for maximum results.  Immediate Help and Support ...
  • Page 94: Immediate Help And Support

    A hardc opy s oftware manual may available for c ertain s oftware applic ations . Y ou c an loc ate the online H elp files for Sony s oftware applic ations by pointing to the individual applic ation's ic on and s elec ting H elp from the s ubmenu.
  • Page 95: Software Help And Support

    7 days a week, 24 hours a day Microsoft Windows XP, Internet Explorer, Outlook ® ® Office XP (On selected models) (Microsoft Corp.) Web site http://www.sony.com/pcsupport PC-Cillin 2000 ® (Trend Micro, Inc.) Web site http://www.antivirus.com/pc-cillin/support phone 510-859-0308; 900-820-8324 Elements, Premiere LE (On selected models) ®...
  • Page 96 M-F, 8:30 A.M.-7:30 P.M. (Eastern time) Sony Service Center To locate the Sony Service Center nearest you, visit the Sony Computing Support Web site at http://www.sony.com/pcsupport. Computing support is free of charge for 90 days after the original date of purchase.
  • Page 97: Contacting Sony For Help And Support

    Sony online or by telephone. Sony Computing Support Web site Online help and support are available 24 hours a day, seven days a week, when you visit the Sony Computing Support Web site. You can access the Web site at http://www.sony.com/pcsupport.

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