Gait up GO User Manual page 19

7. W​
A RRANTY
30 Days Return Policy:
If you are not satisfied with any Gait Up product that you have purchased directly from Gait Up you can
return the product within 30 days following the date of shipment by Gait Up. If the item is returned
unused, undamaged, and in its original condition we will exchange it or offer a refund of the purchase
price paid. All returned products must be packed in the original packaging including any accessories,
manuals, documentation, and registration that shipped with the product. Damage and missing part
restocking fees may apply. Shipping and handling charges, as well as taxes paid (e.g., state, customs,
VAT) are not refundable. You are responsible for and must prepay all shipping charges and you shall
assume all risk of loss or damage to the product while in transit to Gait Up.
24 Months Limited Warranty:
Gait Up warrants all products sold or offered directly by Gait Up against defects in materials and
workmanship under normal use for a period of 24 months from the date of retail purchase by the
original purchaser ("Warranty Period"). Under this warranty, if a defect arises and a valid claim is
received by Gait Up within the Warranty Period, at its option and to the extent permitted by law, Gait
Up will either (1) repair the product at no charge, using new or refurbished replacement parts or (2)
exchange the product with a new or refurbished product. A replacement product or part assumes the
remaining warranty of the original product. To obtain warranty service, you must deliver the product
at your expense, to the address specified by Gait Up. For specific instructions on how to obtain
warranty service on your product contact Gait Up at support@gaitup.com. Gait Up does not warrant
that the operation of the product will be uninterrupted or error-free and is not responsible for damage
arising from failure to follow instructions relating to proper usage of the product. This warranty does
not apply to a product or part of a product that has been altered or modified. In addition, this warranty
does not apply: (a) to damage caused by use with non-Gait Up products; (b) to damage caused by
accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by
operating the product outside of the permitted or intended uses described by Gait Up or with
improper voltage or power supply; or (d) to damage caused by service (including upgrades and
expansions) performed by anyone who is not a representative of Gait Up. Recovery and reinstallation
of software programs and user data are not covered under this warranty.
Occasionally Gait Up engages in more interactive support or consulting. Interactive support is at
customer courtesy and is provided at Gait Up's discretion. It does not invalidate the support policy
described above. There is no guarantee of performance, timeliness, or establishment of a continuous
support relationship. Consulting is subject to acceptance of a formal statement of work.
Warranty and Support conditions may change without prior notice. Please refer to the Sales terms and
conditions on Gait Up's website.
8. D​
I SPOSAL
The expected service life of the Gait Up GO medical device and all its accessories is 2 years of normal
usage (300 assessment sessions per month under the specified operating conditions).
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