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Chapter 5 – Troubleshooting
Customers in the USA and Canada: If the problem persists, call Alesis USA at 1-
310-841-2272 and request the Product Support department. Talk the problem over
with one of our technicians; if necessary, you will be given a return order (RO)
number and instructions on how to return the unit. All units must be shipped prepaid
and COD shipments will not be accepted.
For prompt service, indicate the RO number on the shipping label. Units without an
RO will not be accepted. If you do not have the original packing, ship the NanoVerb in
a sturdy carton, with shock-absorbing materials such as styrofoam pellets (the kind
without CFCs, please) or "bubble-pack" surrounding the unit. Shipping damage
caused by inadequate packing is not covered by the Alesis warranty.
Tape a note to the top of the unit describing the problem, include your name and a
phone number where Alesis can contact you if necessary, as well as instructions on
where you want the product returned. Alesis will pay for standard one-way shipping
back to you on any repair covered under the terms of this warranty. Next day service
is available for a surcharge.
Field repairs are not normally authorized during the warranty period, and repair
attempts by unqualified personnel may invalidate the warranty.
Service address for customers in the USA:
Alesis Product Support
3630 Holdrege Avenue
Los Angeles, CA 90016
Customers outside the USA and Canada:
Contact your local Alesis distributor for any warranty assistance. The Alesis Limited
Warranty applies only to products sold to users in the USA and Canada. Customers
outside of the USA and Canada are not covered by this Limited Warranty and may or
may not be covered by an independent distributor warranty in the country of sale. Do
not return products to the factory unless you have been given specific instructions to
do so.
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NanoVerb Reference Manual
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