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Getting help
My computer does not shut down
It is recommended that you shut down your computer using the Shut Down command on the
Windows
If the Shut Down command does not work properly, proceed as follows:
Restart the computer by pressing <Ctrl>+<Alt>+<Delete> to enter the Windows Security feature to
close any application that can not close normally, and restart your system.
If this does not work, press the power button and hold it for at least four seconds.
This turns off the power.
Unplug the computer from the AC adapter and remove the battery pack from your computer.
My computer locks up
If you suspect one application is locking your system, you can try to stop it. To do this, press
<Ctrl>+<Alt>+<Delete> simultaneously and select the application or the process that is locking your
system, and then click Shut Down on the Windows Security screen.
If the above method does not work or you do not know which application is locking your system, restart
the computer. On the Windows
Down in the drop-down list and click OK.
If the above method does not work, press the power button and hold it for at least four seconds. This
turns off the power.
If your computer locks up while playing a CD-ROM, stop the CD-ROM, and shutdown the computer by
pressing <Ctrl>+<Alt>+<Delete> simultaneously and clicking Shut Down on the Windows Security
screen.
My software program locks up or crashes
Contact the software publisher or designated provider for technical support.
®
Start menu. Using other methods, including those listed here, may result in loss of unsaved data.
®
taskbar, click the Start button, click Shut Down, and then select Shut
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