Troubleshooting - Velleman DVR4QA Manual

6. Troubleshooting

What may appear as a malfunction of the device may not be that serious at all and can be easily corrected. Check
the table below before contacting your DVR4QA dealer.
PROBLEM
HDD not found
No power
The device does not react to keys being pressed
No recorded video
The device does not start recording
No live video
7. Compatible HDD Brands
Manufacturer
HITACHI
IBM
IBM
IBM
IBM
Maxtor
Maxtor
Maxtor
Seagate
Seagate
Seagate
Western Digital
Western Digital
Western Digital
Remarks
• The listed brands have been tested and are compatible with the DVR4QA. Other HDDs can be used at the user's
responsibility. We recommend 7200rpm HDDs.
• In order to avoid damage to the HDD, leave the device switched off during at least 60 seconds before removing it.
DVR4QA
Model
Deskstar 180GPX (120GB)
Deskstar 120GXP (40GB)
Deskstar 60GXP IC35I060
Deskstar 120GXP (80GB)
Deskstar 120GXP (120GB)
DiamondMax 536DX (60GB) 4W060H4
DiamondMax Plus 9
DiamondMax Plus 9, Model#6Y120L
Barracuda ATA IV ST340016A
Barracuda ATA V, ST3120023A
Barracuda ATA IV, ST380021A
Caviar WD400BB-00BSA0
Caviar WD400EB-00CPF0
Caviar WD1200BB-00CAA1
Make sure a HDD is inserted and connected and that the HDD
tray is locked.
Check power source cable connections.
Check if there is power at the outlet.
Check if it is under key lock mode.
Press MENU and ENTER simultaneously to unlock the keys.
Check if the HDD has been installed properly.
Check if 'record enable' is set to "YES"
Check camera video cable and connections
Check monitor video cable and connections
Confirm that the camera is powered
Check camera lens setting
- 17 -
SOLUTION
Capacity Rotation
120GB 7200rpm
40GB 7200rpm
60GB 7200rpm
80GB 7200rpm
120GB 7200rpm
60GB 7200rpm
80GB 7200rpm
120GB 7200rpm
40GB 7200rpm
120GB 7200rpm
80GB 7200rpm
40GB 7200rpm
40GB 5400rpm
120GB 7200rpm
GB