Warranty And Repair - Zaber X-VSR Series User Manual

Use a demo program from the Zaber website to verify that the hardware is functioning
properly.
Make sure that the receiving part of the code or commercial package is correct.
Check the serial port settings are correct.
Check connectors for bent or broken pins.
In Binary mode, the device sometimes returns fewer than 6 bytes.
This typically indicates a problem with the serial port settings. Some serial ports are set to
automatically recognize and remove specific control characters such as carriage returns when
they appear in the RS-232 receive buffer.
Check that the settings are correct and are not removing or replacing characters.
Slipping and Stalling
The device makes noise but does not move.
The device is stalling.
Try removing all external loads. If the device now extends and retracts normally, the problem
is excessive load. Try to reduce the load and ensure the load is less than the maximum thrust.
A higher thrust or torque can be achieved by lowering the speed of the device using the
maxspeed (T:42) setting.
If a device is stalling with no external load at default speed and acceleration settings then it
requires servicing.

Warranty and Repair

For Zaber's policies on warranty and repair, please refer to the
Standard products
Standard products are any part numbers that do not contain the suffix ENG followed by a 4 digit
number. Most, but not all, standard products are listed for sale on our website. All standard Zaber
products are backed by a one-month satisfaction guarantee. If you are not satisfied with your
purchase, we will refund your payment minus any shipping charges. Goods must be in brand new
saleable condition with no marks. Zaber products are guaranteed for one year. During this period
Zaber will repair any products with faults due to manufacturing defects, free of charge.
Custom products
Custom products are any part numbers containing the suffix ENG followed by a 4 digit number.
Each of these products has been designed for a custom application for a particular customer.
Custom products are guaranteed for one year, unless explicitly stated otherwise. During this
period Zaber will repair any products with faults due to manufacturing defects, free of charge.
How to return products
Customers with devices in need of return or repair should contact Zaber to obtain an RMA form
which must be filled out and sent back to us to receive an RMA number. The RMA form contains
Ordering Policies.