Getting Help; About Sony's Support Options - Sony Vaio PCG-C1F User Manual

Getting Help

This section describes how to get help and support from Sony, as well as
troubleshooting tips for your computer.

About Sony's Support Options

Sony provides several support options for your computer. When you
have questions about your computer and the pre-installed software,
check these places for answers:
This guide explains how to use your computer, connect peripheral
devices, use the utility programs, and perform basic computer tasks.
The online help files that accompany your pre-installed software
contain instructions on using the software.
The About the Software guide lists the pre-installed software titles.
This guide also includes a packing list and technical specifications for
your notebook computer. It is included with your computer as an
electronic document.
The Customer Service Guide gives you complete information on
communicating with VAIO Link Response Centre.
The VAIO Link: If you have some problems with your computer, you
can contact VAIO Link by telephone, fax or e-mail (see your Customer
Service Guide for addresses and phone numbers). Before calling VAIO
Link, try to solve the problem by reading your User Guide
(troubleshooting chapter) or the manuals and helpfiles of the
peripherals or software.
The Sony e-mail support service answers your questions by
electronic mail. Just send your question in an e-mail message, and a
Customer Service Analyst will send you a reply with the answer.
To send a question to Sony e-mail support, please refer to the
instructions in your Customer Service Guide.
You need to plug a PC Card Modem and the phone line to use the communication features
described in this manual.
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