Getting Help; Support Options - Sony PCG-SRX77 Service Manual

Bass_QuickStart.book Page 59 Friday, November 30, 2001 12:22 PM

Getting Help

Sony provides you with several support options to answer questions about
your VAIO® computer or the preinstalled software. Refer to these
resources in the order they are listed.

Support Options

1 VAIO® User Guide and VAIO® Quick Start
The online VAIO® Computer User Guide and printed VAIO® Computer
Quick Start provide you with information on how to maximize your
computer capabilities and solve common problems. To access the online
user guide, click Start on the Windows® taskbar, select Help and Support,
and click on VAIO User Guide.
2 Manuals and Online Help Files
The software preinstalled on your computer may come with an online
manual. These manuals are stored on the hard disk drive as online help
files. You can find the help files from the Help menu under the specific
software application. Some software applications may come with a
printed manual.
3 Operating System Online Support
Your computer comes preinstalled with Microsoft® Windows®. For
operating system support, access Sony Computing Support at:
http://www.sony.com/pcsupport.
4 VAIO Support Agent
You can find VAIO Support Agent by clicking Start and then selecting
Help and Support. Using advanced diagnostic technology, Sony's VAIO
Support Agent runs scheduled protections of your applications, network
settings, and other important software settings. When your software is
protected, you can use VAIO Support Agent to repair software problems
by restoring your software to any of the previously protected states.
59