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My Wireless Access Point is not appearing in the list when I scan for it.
Possible Solution:
You may be on a computer that is physically too far away from the
Wireless Access Point. Try moving closer to the Wireless Access Point and
repeating the scan procedure. Check any physical connections between
the Wireless Access Point and your modem, router, hub, LAN, or switch.
My computer is not acknowledging my Wireless Access Point.
Possible Solution:
Be certain that the Wireless Access Point is plugged into a power source
and is properly installed. Make sure the Ethernet cable is securely con-
nected to the Ethernet port on the Wireless Access Point and to the
Ethernet port on your cable or DSL modem, router, hub, or bridge.
I am experiencing poor link quality in some areas of my home or office.
Possible Solution:
You might be encountering interference from walls or other structures that
is lowering your link quality. Try placing your Wireless Access Point at a
higher location, such as a higher shelf, or repositioning it in a different
area of your room or office.
Are You Still Having Problems?
1. Go to the Support section of the U.S Robotics Web site at www.usr.com.
Many of the most common difficulties users experience have been
addressed in the FAQ and Troubleshooting Web pages for your specific
product.
2. Call the U.S. Robotics Technical Support Department
Technical questions about U.S. Robotics products can also be answered
by technical support specialists.
Country
Voice
Online
United States (801) 401-1143
http://www.usr.com/support/s-contact.asp
Canada
(801) 401-1145
http://www.usr.com/international.asp
Argentina
AT&T Direct + (877) 643-2523
lat_modemsupport@usr.com
AT&T Direct + (877) 487-6253
lat_modemsupport@usr.com
Brazil
México
AT&T Direct + (877) 643-2523
lat_modemsupport@usr.com
Chile
AT&T Direct + (877) 643-2523
lat_modemsupport@usr.com
Colômbia
AT&T Direct + (877) 643-2523
lat_modemsupport@usr.com
Costa Rica
AT&T Direct + (877) 643-2523
lat_modemsupport@usr.com
AT&T Direct + (877) 643-2523
lat_modemsupport@usr.com
Peru
Puerto Rico
AT&T Direct + (877) 643-2523
lat_modemsupport@usr.com
Venezuela
AT&T Direct + (877) 643-2523
lat_modemsupport@usr.com
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All manuals and user guides at all-guides.com
Support Hours
8:00 A.M. - 7:00 P.M., M-F CST
8:00 A.M. - 7:00 P.M., M-F CST
9:00 A.M. – 5:00 P.M., M-F CST
9:00 A.M. – 5:00 P.M., M-F CST
9:00 A.M. – 5:00 P.M., M-F CST
9:00 A.M.– 5:00 P.M., M-F CST
9:00 A.M. – 5:00 P.M., M-F CST
9:00 A.M. – 5:00 P.M., M-F CST
9:00 A.M. – 5:00 P.M., M-F CST
9:00 A.M.– 5:00 P.M., M-F CST
9:00 A.M. – 5:00 P.M., M-F CST
To obtain the most current support information, including procedures to
obtain Service Repair Orders, visit the U.S. Robotics Web site:
http://www.usr.com
Regulatory Approvals
Federal Communications Commission Statement
This device complies with FCC Rules Part 15. Operation is subject to the following
two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy. If this equipment
is not installed and used in accordance with the manufacturer's instructions, it may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment to an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
The use of shielded cables for connection of the monitor to the graphics card is
required to assure compliance with FCC regulations. Modifications to this unit not
expressly approved by the party responsible for compliance could void the user's
authority to operate this equipment.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance 20cm between the radiator and your body.
Manufacturer's Disclaimer Statement
The information in this document is subject to change without notice and does not
represent a commitment on the part of the vendor. No warranty or representation,
either expressed or implied, is made with respect to the quality, accuracy or fitness
for any particular purpose of this document. The manufacturer reserves the right to
make changes to the content of this document and/or the products associated with
it at any time without obligation to notify any person or organization of such
changes. In no event will the manufacturer be liable for direct, indirect, special,
incidental or consequential damages arising out of the use or inability to use this
product or documentation, even if advised of the possibility of such damages.
UL Listing/CUL Listing or CSA Certified
This information technology equipment is UL-Listed and CUL Listed or CSA-Certified
for the uses described in the users guide.
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