Troubleshooting - LeapFrog On-the-Go Story Pal Parents' Manual

TROUBLESHOOTING

If for some reason the unit stops working or malfunctions,
please follow these steps:
1. Turn the unit Off.
2. Interrupt the power supply by removing the batteries.
3. Let the unit stand for a few minutes, then replace the batteries.
4. Turn the unit On. The unit should now be ready to use again.
5. If the unit still does not work, install a new set of batteries.
Problem
The On-the-Go
Story Pal™
device has
stopped working
or does not turn on
Cannot download
additional stories
Cannot find any
story in the device
Possible Cause
Incorrect battery
polarities
Weak batteries
The LeapFrog
®
Connect
application is not
installed
The LeapFrog
®
Connect
application is not
working
The data in the
On-the-Go Story
Pal™ device has
crashed
Correction
Ensure that the batteries are
installed correctly
Replace with new batteries
Install the LeapFrog
application on your PC or Mac at
leapfrog.com/connect
Disconnect the On-the-Go Story
Pal™ device and restart the
LeapFrog Connect application.
®
Then, reconnect the On-the-
Go Story Pal™ device to your
computer again using a micro USB
cable.
Connect the On-the-Go Story
Pal™ device to your computer, run
the LeapFrog Connect application,
®
select Reset under Settings and
your On-the-Go Story Pal™ device
will be restored. Your recorded story
will be erased.
Connect
®
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