Troubleshooting - VTech CS6114 B Abridged User Manual

Dect 6.0 cordless telephone
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Caller ID
This product supports caller ID services provided by most telephone service
providers. Depending on your service subscription, you may see the caller's
name, number, date and time of calls that are sent by your telephone service
provider after the first or second ring.
Caller ID log
The caller ID log stores up to 30 entries. If you answer a call before the caller
information appears, it will not be saved in the caller ID log.
Caller ID log entries are shared by all system handsets (for CS6114-2 only).
Any deletions made on one handset are reflected on the other handset.
The handset displays XX missed calls when there are calls that that have
not been answered.
If you want to erase the missed call indicator, press and hold CANCEL on
the idle handset.
To review and dial a number in the caller ID log:
1.
Press
CID when the handset is not in use.
2.
Scroll to browse through the caller ID log. When the
desired entry appears:
Press # repeatedly to show different
dialing options.
Press 1 repeatedly if you need to add or
remove 1 in front of the telephone number.
3.
Press
to dial.
To save a caller ID log entry to the directory:
1.
When the desired caller ID log entry displays, press SELECT.
2.
When the screen displays Edit number, use the dialing keys to modify the
number if necessary.
3.
Press SELECT.
4.
When the screen displays Edit name, use the dialing keys to modify the
name if necessary.
5.
Press SELECT to confirm.
To delete the caller ID log entries:
Delete an entry: When the desired caller ID log entry displays, press
DELETE.
Delete all entries: Press MENU when the handset is not in use. Scroll to

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.
For customer service, visit our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call
1 (800) 267-7377.
My telephone does not work at all.
Make sure the battery is installed and charged correctly. For optimum daily performance,
return the handset to the telephone base or charger after use.
Make sure the power adapter is securely plugged into an outlet not controlled by a
wall switch.
Make sure the telephone line cord is plugged firmly into the telephone base and the
wall jack.
Unplug the electrical power to the telephone base. Wait for approximately 15 seconds,
then plug it back in. Allow up to one minute for the cordless handset and telephone base
to synchronize.
Charge the battery in the handset for up to 16 hours.
If the battery is completely depleted, it may take up to 30 minutes to charge the handset
before Low battery appears on the screen.
Remove and install the battery again. If that still does not work, it may be necessary to
purchase a new battery.
Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the wiring or
the local telephone service. Contact your telephone service provider.
There is no dial tone.
Try all the above suggestions.
Move the handset closer to the telephone base. It may be out of range.
The telephone line cord may be defective. Install a new telephone line cord.
Disconnect the telephone base from the telephone wall jack and connect a different
telephone. If there is no dial tone on this telephone either, the problem is in your wiring
or local telephone service. Contact your telephone service provider.
If you have changed your telephone service to digital service from a cable company or
a VoIP service provider, the telephone line may need to be rewired to allow all existing
telephone jacks to work. Contact your service provider for more information.
Mike Smith
800-595-9511
10:15
PM
Press #
1-800-595-9511
Press #
Press #
1-595-9511
Press #
800-595-9511
-OR-
Press 1
1-800-595-9511
Press 1
800-595-9511
8
12/25
595-9511

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