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My GPSI-3900E jPOD Stopped Tracking
Link: https://help.fuelexpress.net/troubleshooting/my-gpsi-3900e-jpod-stopped-tracking/ Last Updated: January 8th, 2016
Confirm that the vehicle is parked out in the open and is with cellular coverage. From the
page, ping the unit using the refresh icon
Support
with the unit's serial number for the initial unit assessment.
Ignition Detection Issue
This issue may occur if the unit responded to the ping with the correct GPS location.
1.
Contact Support
Antenna/Unit Placement Issue
This issue may occur if the unit responded to the ping with an incorrect GPS location.
1.
Confirm the antenna is placed on the windshield. Bottom left or right corner is recommended.
2.
Confirm the antennas connections are screwed into the unit, finger tight.
3.
Follow the cable from the unit to the windshield making sure there's no damage to the antenna cables; a
small pinch could break the coax wire.
4.
If everything looks good, reset the unit. With the ignition Off, unplug the harness from the GPS for a
minimum of 10 seconds and then reconnect.
5.
If the green light does not go solid after five minutes, replace the antenna:
a.
Disconnect the unit from power by unplugging the 20pin Molex connector.
b.
Unscrew the antenna connections.
c.
Screw on the new antenna making sure the antenna connections are finger tight.
d.
With the vehicle Off, reconnected the 20pin Molex connector. Do not start the vehicle until the
lights go solid.
e.
If the lights do not go solid after replacing the antenna,
Power or Cellular/Antenna Issue
If the unit did not respond to the ping, another issue may be the cause.
1.
Verify the Bypass Cable is connected to the JPort.
2.
Verify the antenna is properly mounted on the windshield with the sticky side facing the sky and the
exposed antenna cables are not damaged.
3.
Check the voltage output on the JPort testing for constant power. The unit needs 12V to power up.
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next to the vehicle's last 'Reported' date/time, or contact
with the GPS unit's serial number.
Manage Vehicles
contact Support
from the vehicle.
Tech
Page 1 of 2
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Table of Contents
Related Manuals for GPS Insight jPOD GPSI-3900E
Summary of Contents for GPS Insight jPOD GPSI-3900E
- Page 1 My GPSI-3900E jPOD Stopped Tracking Link: https://help.fuelexpress.net/troubleshooting/my-gpsi-3900e-jpod-stopped-tracking/ Last Updated: January 8th, 2016 Confirm that the vehicle is parked out in the open and is with cellular coverage. From the Manage Vehicles page, ping the unit using the refresh icon next to the vehicle’s last ‘Reported’ date/time, or contact Tech Support with the unit’s serial number for the initial unit assessment.
- Page 2 My GPSI-3900E jPOD Stopped Tracking Link: https://help.fuelexpress.net/troubleshooting/my-gpsi-3900e-jpod-stopped-tracking/ Last Updated: January 8th, 2016 Note. Make sure you test using the positive and ground JPort pins. Do not use chassis ground to confirm 12V. No Power Check the fuse which supplies power to the diagnostic port and replace it. 12V Power at the JPORT Check to make sure the bypass Cable is connected to the JPOD Dongle.
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