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Problem
Wireless Connection
I can't establish a
wireless connection.
The wireless
connection is
broken.
Location Information
Location information
isn't being added to
my images.
Other
The wrong date and
time are displayed,
or the wrong date
and time are being
stored along with
image data.
The messages on
the display are in
the wrong language.
Images cannot be
transferred over a
USB connection.
Language selection
screen appears
when the camera is
turned on.
Possible Cause and Recommended Action
1)The camera cannot connect with a smartphone if they are
too far apart from each other.
2)The smartphone may be connected with another wireless
device. Check the smartphone's Wi-Fi settings and confirm
that the camera is selected for wireless connection (page
89).
3)Connection may have been lost due to interference caused
by a nearby microwave oven, cordless phone, or other
wireless device. Move the camera away from the device
causing the problem.
1)Pair the camera and smartphone, and then establish a
Bluetooth wireless technology connection between them.
2)If you are shooting snapshots, select "On" for the camera's
location information setting (page 101).
3)Configure smartphone settings to acquire location
information, and make sure it is where location information
can be received.
The date and time setting is off. Set the correct date and time
(page 117).
The wrong display language is selected. Change the display
language setting (page 118).
1)The USB cable may not be connected securely. Check all
connections.
2)If the camera is not turned on, turn it on.
3)Your computer may not be able to recognize the camera if
you connect via a USB hub. Always connect directly to the
computer's USB port.
1)You did not configure initial settings after purchasing the
camera or the camera may have been left with a dead
battery. Check the camera setup (pages 25, 117).
2)There may be a problem with the camera's memory data. If
this is the case, perform the reset operation to initialize the
camera's setup (page 120). After that, configure each
setting. If the language selection screen does not re-appear
when you turn the camera on, it means that the camera's
memory management data has been restored.
If the same message appears after you turn power back on,
contact your retailer or a CASIO authorized service center.
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