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Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart
do not solve the problem, refer to the "Customer Services Directory" on page 52 if you reside in the U.S.A., or refer to the "Product information" on
page 48 if you reside in Canada.
The following do not indicate a problem with this unit:
≥Regular disc rotating sounds. The sound of disc rotating may
become louder especially when finalizing a DVD-R.
≥Poor reception due to atmospheric conditions.
≥Image disturbance during search.
Power
No power.
The unit switches to standby
mode.
Displays
The display is dim.
"12:00" is flashing on the unit's
display.
Compared to the actual
recorded time, the remaining
time displayed is less.
The time recorded on the disc
and the available time shown
do not add up.
The play time shown for MP3
does not agree with the actual
time.
TV screen and video
Television reception worsens
after connecting the unit.
Status messages do not appear.
The blue background does not
appear.
The 4:3 aspect ratio picture
expands left and right.
Screen size is wrong.
There is a lot of after-image
when playing video.
When playing DVD-Video using
progressive output, one part of
the picture momentarily
appears to be doubled up.
There is no apparent change in
picture quality when adjusted
with the Video menu in the on-
screen menus.
The images from this unit do
not appear on the television.
Picture is distorted.
Sound
No sound.
Low volume.
Distorted sound.
Cannot hear the desired audio
type.
Cannot switch audio.
≥Insert the AC power supply cord securely into a known active AC outlet.
≥This is a power saving feature. Change "Off Timer" in the SETUP menu, if you would prefer.
≥One of the unit's safety devices is activated. Press [POWER Í/I] on the main unit to turn the
unit on.
≥Change "Front Display" in the SETUP menu.
≥Set the clock.
≥The displayed recording/play time is converted from the number of frames at 29.97 frames
(equal to 0.999 seconds) to one second. There will be a slight difference between the time
displayed and the actual elapsed time (e.g., actual one-hour elapsed time may display as
approximately 59 minutes 56 seconds). This does not affect the recording.
≥Times shown may disagree with actual times.
≥More disc space than the actual recording time is used after recording or editing the DVD-R
200 times or more.
≥While searching, the elapsed time may not display correctly.
≥Even if you erase recorded content from the DVD-R, there is no increase in disc space.
≥This can occur because the signals are being divided between the unit and other equipment.
It can be solved by using a signal booster, available from audio-visual suppliers.
≥Select "Automatic" in "Status Messages" in the SETUP menu.
≥Select "On" in "Blue Background" in the SETUP menu.
≥Use the television to change the aspect. If your television does not have that function, set
"Progressive" in the Video menu to "OFF".
≥Check the settings for "TV Type", "4:3 TV Settings for DVD-Video" or "4:3 TV Settings for
DVD-RAM" in the SETUP menu.
≥Change the settings for "3D NR", and "Integrated DNR" to "0" or turn "MPEG-DNR" off if it is
on.
≥Set "Progressive" in the Video menu to "OFF". This problem is caused by the editing method
or material used on DVD-Video, but should be corrected if you use interlace output.
≥The effect is less perceivable with some types of video.
≥Make sure that the television is connected to the VIDEO OUT terminal, S-VIDEO OUT
terminal or COMPONENT VIDEO OUT terminals on this unit.
≥Make sure that the television's input setting (e.g., VIDEO 1) is correct.
≥The television isn't compatible with progressive signals. Press and hold [∫] and [TIME SLIP]
on the main unit at the same time for about 5 seconds. The setting will change to interlace.
≥Check the connections and settings. Check the input mode on the amplifier if you have
connected one.
≥Press [AUDIO] to select the audio.
≥Turn off V.S.S. in the following cases.
–When using discs that do not have surround sound effects such as Karaoke discs.
–When playing MTS broadcast programs.
≥The disc may have a restriction on the method of audio output. If "D.MIX" does not appear in
the display when playing multi-channel DVD-Audio, only audio for the two front channels will
be output. Refer to the disc's jacket. [DVD-A]
≥You cannot switch the audio in the following cases.
–When a DVD-R disc is in the disc tray while DVD drive is selected.
–When the recording mode is XP and "Audio for XP Recording" is set to "LPCM".
–When "DVD-R High-Speed Recording" is set to "On"
≥You have used digital connection. Set "Dolby Digital" to "PCM" or connect using audio cables
(analog connection).
≥There are discs for which audio cannot be changed because of how the disc was created.
≥Interruptions in reception due to periodic satellite broadcasting
breaks.
≥A sound is heard when the HDD goes into SLEEP mode, or
operations are slow to respond in SLEEP mode.
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