Sawgrass SG500NA User Manual
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Sawgrass SG500NA User Manual

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Summary of Contents for Sawgrass SG500NA

  • Page 1 Table of Contents | i...

  • Page 2: Table Of Contents

    Options and Accessories ......................9 Option Tray SG500NA / SG500EU ................... 9 Option Tray for SG1000NA / SG1000EU ................10 Bypass Tray for SG500NA / SG500EU ................... 10 Bypass Tray for SG1000NA / SG1000EU ................11 Control Panel ..........................12 Turning On/Off the Power ......................
  • Page 3 Table of Contents | Turning off the power ......................14 Setup and Installation ............15 Setup Procedure ........................15 Checking the Installation Area ....................20 Installation Area ........................20 Checking the power source ....................23 Checking the Supplied Items and Unpacking the Printer ............. 24 Attaching and Detaching Options ....................
  • Page 4 Table of Contents | Using the [Print Features] Menu ....................49 Using the [List/Test Print] Menu ....................49 Using the [System] Menu ......................50 Nozzle Check ......................... 51 Head-cleaning ........................52 No-fuss head cleaning ......................53 Head-flushing ......................... 54 Head Position ......................... 55 Adjust Paper Feed........................
  • Page 5 Table of Contents | Monitoring and Configuring the Printer ....... 70 Using Web Image Monitor ......................70 Displaying Top Page ......................71 Menu ............................72 Logging in Using Web Image Monitor ..................72 Changing the Printer Settings ....................73 Maintenance ..............76 Ink Cartridges ..........................
  • Page 6 Opening the Rear Cover to Remove Jammed Paper ............106 Removing Paper Jammed in Tray 2/3 ................... 107 Opening the Rear Unit Cover to Remove Jammed Paper (SG500NA/SG500EU) ....108 Poor Print Quality ........................109 Prints are Unsatisfactory ...................... 109 Colors are not correct ......................
  • Page 7 Table of Contents | Waste Collection Unit Full..................... 123 Used Waste Collection Unit ....................123 Out of Printable Temperature Range ..................123 Printer Error ......................... 124 Network Interface Error ......................124 Maintenance Failed ......................124 Cannot Recover Error Page ....................124 Where to Inquire ........................

  • Page 8: Introduction - Read This First

    Introduction – Read This First | 1 Introduction – Read This First Manuals for this Printer Read this manual carefully before using this printer. Refer to the sections that are relevant to what you want to do with the printer. Safety Information This booklet contains important information about using the printer safely and correctly.

  • Page 9: Important Notice

    For good output quality, Sawgrass recommends that only genuine Sawgrass ink from Sawgrass be used. Sawgrass shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from Sawgrass with the printer.
  • Page 10 During printing, do not subject the printer to external shock such as that caused by  tapping paper on it. Sawgrass always recommends keeping the printer powered on. This will allow the  printer to run automatic maintenance utilities for optimal performance.

  • Page 11: Information About This Manual

     specified. It may also be used for print head cleaning and refreshing, which are done to maintain printer performance. Sawgrass recommends that the printer be used often to ensure the print head nozzles  do not become clogged. When not in use, do not power off the printer. Leave it powered on so that automatic ...

  • Page 12: Note

    220-240 V  (mainly North America) If the label contains the following, the printer is a region B model: CODE SG500NA, SG1000NA  120-127 V  Dimensions in this manual are given in two units of measure: metric and inch. If ...

  • Page 13: Available Units And Options For Each Model

    Introduction – Read This First | 6 Available Units and Options for Each Model The available units and options differ depending on the model. Unit/Option SG500NA/SG500EU SG1000NA/SG1000 Option Tray Optional Optional Bypass Tray Optional Optional Ethernet Interface Standard Equipment Standard Equipment USB2.0...

  • Page 14: About The Sawgrass Sg500 And Sg1000

    About The SG500 and SG1000 About The SG500 and SG1000 This chapter describes the names and functions of the printer's parts and options. Guide to Components Front View Top Cover Normally, keep this cover closed. If jammed paper cannot be located or removed easily, you may be able to access it from the top of the printer.

  • Page 15: Rear View

    About The SG500 and SG1000 Ink Cartridge (black) Ink Cartridge (cyan) Ink Cartridge (magenta) Ink Cartridge (yellow) 10. Waste Collector Unit 11. Right Front Cover Normally, keep this cover closed. Open this cover to install or replace an ink cartridge or the waste collector unit.

  • Page 16: Options And Accessories

    About The SG500 and SG1000 Options and Accessories Option Tray SG500NA / SG500EU This unit allows you to load additional sheets of paper. Two units can be stacked. Front View Rear View Tray 2/Tray 3 When using paper larger than A4 or letter, extend the tray.

  • Page 17: Option Tray For Sg1000Na / Sg1000Eu

    Do not pull out this cover if the extension unit is not used. Tray 2 To print on paper larger than A4 or letter size, pull the tray extension out. Bypass Tray for SG500NA / SG500EU Use this tray to feed in sheets manually. Tabs for bypass tray attachment and detachment...

  • Page 18: Bypass Tray For Sg1000Na / Sg1000Eu

    About The SG500 and SG1000 | 11 Bypass tray extension Pull this out according to the paper size. Bypass tray Load paper here. Side paper guides Adjust the position of the side paper guides to match the paper size. Squeeze the locking lever and push the side paper guides.

  • Page 19: Control Panel

    About The SG500 and SG1000 | 12 Control Panel 1. [Menu] Key Use this key to display the menu. 2. Display Displays the current printer status and messages. 3. Cartridge replacement indicator Each color corresponds to an ink cartridge. K, C, M, and Y indicate black, cyan, magenta, and yellow, respectively. The amount of ink remaining in each ink cartridge is indicated on the six-level display.

  • Page 20: Turning On/Off The Power

    When the printer is online, press this key to cancel an ongoing print job. Turning On/Off the Power Sawgrass always recommends keeping the printer powered on. This will allow the  printer to run automatic maintenance utilities for optimum performance.

  • Page 21: Turning Off The Power

    If the printer is in Energy Saver mode, the [Power] key lights but the LCD is blank.  (SG500NA / SG500EU) If the printer is in Energy Saver mode, the [Power] key lights and the "Energy  Saver" message will be displayed. (SG1000NA / SG1000EU) The printer recovers from Energy Saver mode when it receives a print job or when ...

  • Page 22: Setup And Installation

    Setup and Installation | 15 Setup and Installation This chapter describes setup and installation procedures. Setup Procedure This section explains the tasks necessary for setting up the printer. Install and set up the printer by following the steps in the order shown. Task Reference Section for Full Details Check the installation environment...

  • Page 23: Checking The Installation Area

    Setup and Installation | 20 Checking the Installation Area The printer's location should be carefully chosen because environmental conditions greatly affect its performance. Installation Area Do not use flammable sprays or solvents in the vicinity of this printer. Also, avoid ...
  • Page 24 Setup and Installation | 21 Choose a flat, stable area to install the printer. The surface should be level within two degrees, left to right and front to back.  To prevent condensation, install the printer in an area where temperature and humidity ...
  • Page 25 Setup and Installation | 22 The following diagram shows the ideal clearance for loading paper, replacing ink  cartridges and removing jammed paper SG500NA / SG500EU a. 26 cm (10.3 inches) b. 10 cm (4.0 inches) c. 45 cm (17.8 inches) d.

  • Page 26: Checking The Power Source

    If the power cord is damaged and its inner wires are exposed or broken, contact  Sawgrass for a replacement. Use of damaged power cords could result in fire or electric shock. Locate the printer as close as possible to a wall outlet. This will allow easy ...

  • Page 27: Checking The Supplied Items And Unpacking The Printer

    Setup and Installation | 24 SG1000NA 120-127 V: 60 Hz 1.2 A  Checking the Supplied Items and Unpacking the Printer The following explains the warning messages on the plastic bag used in this  product's packaging. Keep the polythene materials (bags, etc.) supplied with this printer away from ...
  • Page 28 Remove the tape from the printer body. Attach units and options. See the section “Attaching and Detaching Options” for more information. Sawgrass recommends the box be kept on hand and not disposed.  100BASE-TX or 10BASE-T LAN cables are not supplied.

  • Page 29: Attaching And Detaching Options

    Setup and Installation | 26 Attaching and Detaching Options The following explains the warning messages on the plastic bag used in this product's packaging. Keep the polythene materials (bags, etc.) supplied with this printer away from  babies and small children at all times. Suffocation can result if polythene materials are brought into contact with the mouth or nose.
  • Page 30 Do not tilt the printer.  Be careful not to trap your fingers.  Up to 2 option trays can be attached. (SG500NA / SG500EU)  To install two option trays, put the upper option tray (Tray 2) on the lower option ...
  • Page 31 Setup and Installation | 24 If necessary, disconnect the USB cable or Ethernet cable. Remove the coin screw and then detach the clamping plate. (SG1000NA / SG1000EU) Temporarily move the printer to a nearby flat and stable surface to detach the option tray.

  • Page 32: Attaching And Detaching The Bypass Tray

    Setup and Installation | 25 Attaching and Detaching the Bypass Tray This section explains how to attach and detach the bypass tray. Do not place the printer on an unstable or tilted surface. If it topples over an injury  might occur.
  • Page 33 Setup and Installation | 26 Make sure the tabs return to their original positions. If the tabs do not return to their original positions, push the tray in while pulling up on its top left part as shown. Connect the power cord, USB cable or Ethernet cable. After attaching an option tray, the printer driver may need to be configured to ...

  • Page 34: Loading Sublimation Transfer Paper

    Connect the power cord, USB cable or Ethernet cable. Loading Sublimation Transfer Paper This section explains the available paper sizes and how to load paper. Loadable Paper Sizes Option Tray 1, Option Tray 2, and/or Bypass Tray (SG500NA / SG500EU / SG1000NA / SG1000EU) Type Paper Size Sublimation Transfer Paper A4 (210 ×...

  • Page 35: Handling And Storage Precautions

    Handling and Storage Precautions Paper handling precautions Load only Sawgrass recommended sublimation transfer paper in the paper tray(s). Do not load paper of different types or sizes at the same time. Pull Trays 1-3 completely out before loading them with paper.

  • Page 36: Loading Paper

    Setup and Installation | 29 Loading Paper When loading paper, take care not to trap or injure your fingers.  Loading Paper into Tray 1-3 1. Using the grip, pull the tray halfway out, lift it slightly, then pull it out completely. Pull the tray out completely.
  • Page 37 Setup and Installation | 30 3. Squeeze the front-end paper guide, then slide it to touch the edge of the paper. 4. Push the tray gently in until it stops. Before Tray 1 is pushed in, make sure the output ramp is closed. 5.

  • Page 38: Extending The Paper Tray To Load Paper

    Setup and Installation | 31 Extending the Paper Tray to Load Paper 1. Using the grip, pull the tray halfway out, lift it slightly, then pull it out completely. 2. Slide the tabs on both sides of the tray, then release the lock. 3.
  • Page 39 Setup and Installation | 32 5. Pinch the catch of the paper guide on the right side, slide the paper guides to match the size of paper to load, then push the end paper guide out until there is space between them. 6.
  • Page 40 Setup and Installation | 33 9. Push the tray gently in until it stops. 10. Pull out the output ramp extension. Do not use the tray extension for A4 (Letter) size paper or smaller paper.  Curled paper may jam. Straighten any curls within 2 mm (0.08 inches) before ...

  • Page 41: Installing The Ink Cartridges

     Do not turn the printer on until you have been instructed to do so.  Be sure to install the Sawgrass ink cartridges. Remove the packaging from the ink cartridges. Do not touch the ink supply ports or chip contacts of ink cartridges.
  • Page 42 Setup and Installation | 35 Check the orientation of each cartridge, then install them gently. Install in the following order from the left: K (black), C (cyan), M (magenta), and Y (yellow). Push in each cartridge. Repeat steps 3 to 4 for all four cartridges. Close the right front cover.

  • Page 43: Plugging In The Power Cord And Turning The Power On

    If the power cord is damaged and its inner wires are exposed or broken, contact  Sawgrass for a replacement. Locate the printer as close as possible to a wall outlet. This will allow easy  disconnection of the power cord in the event of an emergency.
  • Page 44 Setup and Installation | 37 Plug the power cord fully into the printer. Plug the power cord fully into the wall outlet. Make sure the power cord is not trapped under the printer. Press the [Power] key. The printer will start performing the initial ink fill. Do not disturb the printer while it is performing the initial ink fill.

  • Page 45: Connecting The Printer

    Setup and Installation | 38 After installation of the first set of ink cartridges and the initial ink fill, the ink levels  on the display will not be at 100%. This is normal and does not mean the ink has been lost or wasted.

  • Page 46: Ethernet Connection

    Setup and Installation | 39 2. Open the port cover. 3. Insert the USB cable's hexagonal (type B) plug firmly into the port. 4. Close the port cover. 5. Insert the USB cable's rectangular (type A) plug firmly into the computer's USB port.
  • Page 47 Setup and Installation | 40 Ethernet cables are not supplied with the printer. Select your cable according to  the network environment. You can connect a 10BASE-T or 100BASE-TX cable to the printer.  Open the port cover. Plug the Ethernet cable into the port. Connect the other end of the cable to the printer's network, such as to a hub.

  • Page 48: How To Change The Lan Type

    Setup and Installation | 41 Close the port cover. Network settings may need to be changed according to the network interface you  are using. See section “Using the [Host Interface] menu” for information on the settings that  can be specified and their default factory values. How to change the LAN type Press the [Menu] key Press the [▲] or [▼] key to display [System Settings], then press the [OK]...

  • Page 49: How To Connect Using Ssid Auto Search

    Setup and Installation | 42 Press the [▲] or [▼] key to display [LAN Type], then press the [OK] key. Press the [▲] or [▼] key to display the desired connection type [Ethernet] or [Wireless LAN], then press the [OK] key. If Wireless LAN has been selected, the Wireless LAN light will now be flashing blue.

  • Page 50: How To Connect Using Push Button Method

    Setup and Installation | 43 Press the [▲] or [▼] key to display [SSID Auto Search], then press the [OK] key. Press the [▲] or [▼] key to select the wireless network to which you wish to connect, then press the [OK] key. Using the [▲] or [▼], enter your wireless LAN password, then press the [Accept] selection key.
  • Page 51 Setup and Installation | 44 Press the [▲] or [▼] key to display [System Settings], then press the [OK] key. Press the [▲] or [▼] key to display [Interface Settings], then press the [OK] key. Press the [▲] or [▼] key to display [Wireless LAN], then press the [OK] key. Press the [▲] or [▼] key to display [Wireless LAN Easy Setup], then press the [OK] key.

  • Page 52: How To Connect Using Pin Code Method

    Setup and Installation | 45 Press the [Exit] selection key How to connect using PIN code method Press the [Menu] key Press the [▲] or [▼] key to display [System Settings], then press the [OK] key. Press the [▲] or [▼] key to display [Interface Settings], then press the [OK] key.
  • Page 53 Setup and Installation | 46 Press the [Start] selection key Enter the PIN code on the web page of your wireless router (access point) Press the [Exit] selection key...

  • Page 54: Using The Control Panel To Make Printer Settings

    Setup and Installation | 47 Using the Control Panel to Make Printer Settings This chapter describes use of the printer’s control panel to make changes to various printer settings. Overview of Settings Printer Features You can check that the printer is working correctly. Menu List/ test Print System...
  • Page 55 Setup and Installation | 48 Tray Paper Settings You can change the paper settings Menu Ppr Tray Priority: Printer Paper Size: Tray 1 Paper: Type: Tray 1 See section "Using the [Tray Paper Settings] Menu" for more information. Maintenance Menu Paper Feed Test De-Condensation Sheet Dry Delay (Exit)

  • Page 56: Using The [Print Features] Menu

    (5) head cleanings. Head flushing consumes more ink than head cleaning. Do not perform more than one (1) head flush. If nozzles do not print properly after five (5) head cleanings and one (1) head flush, contact Sawgrass for assistance.

  • Page 57: Using The [System] Menu

    Adjust the print head to resolve some print quality problems such as printed lines that are vertically misaligned. Although instructions are provided, Sawgrass recommends that the procedure to adjust  the print head be performed from the printer driver and not the printer control panel.

  • Page 58: Nozzle Check

    Setup and Installation | 51 Nozzle Check Follow the procedure below to print a nozzle check test pattern used to check if the print head nozzles are printing properly. Press the [Menu] key. Press the [▲] or [▼] key to display [Print Features], then press the [OK] key. Press the [▲] or [▼] key to display [ListTest Prnt], then press the [OK] key.

  • Page 59: Head-Cleaning

    Setup and Installation | 52 The print head for cyan and black is [Head 1]. The print head for yellow and magenta is [Head 2]. Check which print head is missing nozzles by referring to the following illustration. Normal When a print head is missing nozzles If the print head is missing nozzles, perform a Head Cleaning.

  • Page 60: No-Fuss Head Cleaning

    Setup and Installation | 53 Press the [ Menu] key. Press the [▲] or [▼] key to display [Print Features], then press the [OK] key. Press the [▲] or [▼] key to display [ListTest Prnt], then press the [OK] key. Press the [▲] or [▼] key to display [Head-cleaning], then press the [OK] key.

  • Page 61: Head-Flushing

    If nozzles do not print properly after up to five (5) head cleanings and one (1) head  flush, contact Sawgrass for assistance. Do not turn the printer off during print head flushing. If the printer is turned off ...

  • Page 62: Head Position

    Setup and Installation | 55 To flush all the print heads, select [All Heads]. To flush the print head for cyan and black, select [Head 1]. To flush the print head for yellow and magenta, select [Head 2]. Press the [OK] selection key. Head flushing starts.
  • Page 63 Setup and Installation | 56 To determine the adjustment value, select the square that is faintest (closest to white). Alternatively, select the square whose internal lines overlap to form a single color. Combined two-color lines form squares, and depending on line overlapping, (white) spaces between the lines are painted and look darker.

  • Page 64: Adjust Paper Feed

    If printed horizontal lines are misaligned, print images are patchy, or streaks are printed at regular intervals, print a test pattern, then adjust the paper feed setting. Although instructions are provided, Sawgrass recommends that the procedure to  adjust the paper feed be performed from the printer driver and not the printer...
  • Page 65 Setup and Installation | 58 Press the [ Menu] key. Press the [▲] or [▼] key to display [Print Features], then press the [OK] key. Press the [▲] or [▼] key to display [ListTest Prnt], then press the [OK] key. Press the [▲] or [▼] key to display [Adj.Paper Feed], then press the [OK] key.

  • Page 66: Registration

    Setup and Installation | 59 "+2" square is the lightest gray square and the "+6" horizontal lines are broken in the opposite direction, the optimal adjustment value is between "+3" and "+5". After adjustment, check the adjustment result. Press the [▲] or [▼] key to display [Adjustment], then press the [OK] key. Press the [▲] or [▼] key to enter the adjustment value (-14 to +14) from Step 5, then press the [OK] key.
  • Page 67 Setup and Installation | 60 Press the [▲] or [▼] key to display [Print Features], then press the [OK] key. Press the [▲] or [▼] key to display [ListTest Prnt], then press the [OK] key. Press the [▲] or [▼] key to display [Registration], then press the [OK] key. Press the [▲] or [▼] key to display [Pr.Test Pattern], then press the [OK] key.

  • Page 68: Using The [System Settings] Menu

    Setup and Installation | 61 10. Fold the test pattern sheet in half widthwise, then check the adjustment value for the [Feed Direction]. Adjustment values are in 0.1 increments. 11. Press the [▲] or [▼] key to display [Adjustment], then press the [OK] key. 12.

  • Page 69: Using The [Tray Paper Settings] Menu

    Tray Paper Size You can specify the size of the paper loaded in the paper tray. Sawgrass recommends that you do not change the paper size in this manner since it may conflict with settings controlled by the printer driver.

  • Page 70: Interpreting The Configuration Page

    Setup and Installation | 63 Press the [▲] or [▼] key to display [Config. Page], then press the [OK] key. Press the [Print] selection key] The configuration page is printed. Interpreting the Configuration Page System reference Information such as the counter numbers (Pages Printed), the printer's firmware version, attached options, language and remaining ink are printed in this area.

  • Page 71: Setting The Date And Time

    Setup and Installation | 64 Press the [▲] or [▼] key to display [Timer Settings], then press the [OK] key. Press the [▲] or [▼] key to display [Sleep Mode Timer], then press the [OK] key. Press the [▲] or [▼] key to set the date, then press the [OK] key. Setting the Date and Time Use the following procedure to specify the date, time, and time zone.

  • Page 72: Time Setting

    Setup and Installation | 65 Press the [▲] or [▼] key to display [Set Date], then press the [OK] key. Press the [▲] or [▼] key to set the date, then press the [OK] key. Press the [Menu] key. Time setting Press the [Menu] key.

  • Page 73: Time Zone Setting

    Setup and Installation | 66 Time zone setting Press the [ Menu] key. Press the [▲] or [▼] key to display [System Settings], then press the [OK] key. Press the [▲] or [▼]] key to display [Administrator tools], then press the [OK] key. Press the [▲] or [▼] key to display [Time Zone], then press the [OK] key.

  • Page 74: De-Condensation

    If the error message does not reappear, the printer's interior has fully dried. If the error persists, turn the printer off, leave it for an hour, and then turn it on  again. If this does not resolve the problem, contact Sawgrass.

  • Page 75: Using The [Interface] Menu

    Setup and Installation | 68 Using the [Interface] Menu In the [Interface] menu, you can specify settings related to connection and communication. Settings made using the [Interface] menu remain effective even if you turn the printer off. To configure the printer's network settings, use the [Network] menu. Network Machine IPV4 Address Set the IPv4 address and subnet mask.

  • Page 76: Changing The [Interface] Menu

    Setup and Installation | 69 Host Name Displays the printer's host name. Machine Name Displays the printer's name. USB Speed Set the speed of USB when connected. This option does not usual need changing. Wireless LAN Wireless LAN Easy Setup The SSID is automatically searched on the wireless LAN Network.
  • Page 77 Setup and Installation | 70 Press the [▲] or [▼] key to display [Interface Settings], then press the [OK] key Press the [▲] or [▼] key to display [Network], then press the [OK] key. Press the [▲] or [▼] key to display [Machine IPV4 address], then press the [OK] key.

  • Page 78: Precautions When Using A Networked Printer

    Setup and Installation | 71 12. After setting the IPv4 address and Subnet Mask, select [Specify] and press the [OK] key. 13. Return to the previous menu and select IPv4 Gateway Address and press the [OK] key. 14. Press the [▲] or [▼] key to change the value of the field. 15.

  • Page 79: Using The [Language] Menu

    Setup and Installation | 72 Using the [Language] Menu This section explains how to select the language used for the settings and messages displayed on the display. Press the [ Menu] key. Press the [▲] or [▼] key to display [Language], then press the [OK] key. Press the [▲] or [▼] key to select the language, then press the [OK] key.

  • Page 80: Software

    The printer may be used with both Windows and Macintosh operating systems that meet recommended system specifications. Sawgrass may limit support to customers who use less than the minimum stated requirements. Problems may occur if the computer does not meet recommended system requirements Print speeds may be longer and therefore less economical to run.

  • Page 81: Design Software Requirements

    Certain types of design software are required for high quality prints and correct color output. Sawgrass may limit support to customers who do not use the specified software. Poor print and color quality will likely occur if specified software is not used.

  • Page 82: Monitoring And Configuring The Printer

    Monitoring and Configuring the Printer | 70 Monitoring and Configuring the Printer This chapter describes how to monitor and configure the printer. Using Web Image Monitor The following operations can be remotely performed using Web Image Monitor from a client computer.

  • Page 83: Displaying Top Page

    "English" with the language selection menu Language Selection Menu Header area Check the version of the printer's firmware by clicking . Sawgrass may periodically provide updates to the printer’s firmware. Change the printer settings by clicking [Administrator Login] to access the printer as an administrator.

  • Page 84: Menu

    Monitoring and Configuring the Printer | 72 Main Area Displays the contents of the item selected in the menu area. To display Web Image Monitor, click [Web Image Monitor...] on the  [Configuration/About] tab in the [Printing Preferences] dialog box. Menu This section explains the items in the Web browser menu.

  • Page 85: Changing The Printer Settings

    [Date/Time] page  You can specify [Set Date], [Set Time] and [Time Zone] [ROM Update] page  You can check the printer’s firmware version. Sawgrass may periodically provide updates to the printer’s firmware. [Administrator Tools] area [Administrator Authentication] page ...
  • Page 86 Maintenance | 74 [WPA Settings] • When the [Security Method] is WPA2, you can set the new WPA PSK. [Direct Connection Settings] • [Connection Mode], you can set the [SSID Setting], [connection method], [connection password], [Connection Timeout], [connection timeout time], [Device Name], [SSID / connection password setting method].
  • Page 87 Maintenance | 75 You can specify [SNMPv1,v2 Function], [SNMPv1 Trap Communication], and [SNMPv2 Trap Communication]. [Community]  You can configure up to four SNMP communities. You can set the [Access Type], [Protocol], and whether to enable/disable [IPV4/IPV6] In addition, you can run the [Extended Security] [Bonjour] page ...

  • Page 88: Maintenance

    Maintenance | 76 Select the certificate to be used in [SSL/TLS] and [IPsec]. [IPsec] page  You can specify [IPsec]. You can configure up to ten parameters. Maintenance This chapter describes how to maintain the printer. Ink Cartridges Checking the Remaining Ink Follow the procedure below to check when to replace ink cartridges using the Web Image Monitor or the cartridge replacement indicators.

  • Page 89: Replacing An Ink Cartridge

    The Web Image Monitor can be used to check ink levels. See section “Using Web Image Monitor” for more information. Checking the remaining ink level via Sawgrass Print Manager Sawgrass Print Manager can also be used to check ink levels. See support.sawgrassink.com for more information.

  • Page 90: Handling Ink Cartridges

    Maintenance | 78 Check the cartridge' orientation, then install it carefully. Push the cartridge in fully. Close the right front cover. Handling Ink Cartridges The following explains the warning messages on the plastic bag used in this  product's packaging. Keep the polythene materials (bags, gloves, etc.) supplied with this printer ...
  • Page 91 If ink comes in contact with your hands, wash them thoroughly with soap and water. If irritation develops, seek medical attention. About ink cartridges Ink cartridges comply with the Sawgrass safety specifications. To ensure safety  and reliability, use genuine Sawgrass-UHD ink cartridges.

  • Page 92: Waste Collection Unit

    The Web Image Monitor can be used to check ink levels. See section “Using Web Image Monitor” for more information. Checking the waste ink level via Sawgrass Print Manager Sawgrass Print Manager can also be used to check ink levels. See support.sawgrassink.com for more information.

  • Page 93: Replacing A Waste Collection Unit

    Maintenance | 81 Replacing a Waste Collection Unit The following explains the warning messages on the plastic bag used in this  product's packaging. Keep the polythene materials (bags, gloves, etc.) supplied with this printer  away from babies and small children at all times. Suffocation can result if polythene materials are brought into contact with the mouth or nose.
  • Page 94 Maintenance | 82 Put the waste collection unit in the supplied plastic bag. Insert the new waste collection unit. Slide the waste collection unit carefully into the printer until you hear it click. Close the right front cover.

  • Page 95: Cleaning

    There are burn marks on the plug.  The prongs on the plug are deformed.  If any of the above conditions exist, do not use the plug and consult Sawgrass.  Use of the plug could result in fire or electric shock.

  • Page 96: Moving

    If any of the above conditions exist, do not use the power cord and consult  Sawgrass. Use of the power cord could result in fire or electric shock. Be sure to disconnect the plug from the wall outlet and clean the prongs and the ...

  • Page 97: Moving A Long Distance

    Maintenance | 93 When disconnecting the power cord from the wall outlet, always pull the plug, not  the cord. Pulling the cord can damage the power cord. Use of damaged power cords could result in fire or electric shock. Be sure to keep the printer level.

  • Page 98: Disposing

    When disposing of the printer, be sure to comply with local disposal regulations. When Not Using for a Long Period of Time Sawgrass recommends that the printer be used often to ensure the print head  nozzles do not become clogged.

  • Page 99: Troubleshooting

    Troubleshooting | 95 If there is no improvement after performing the steps above, contact Sawgrass.  Troubleshooting This chapter describes common troubleshooting procedures that are applicable to functions of the printer and what to do when paper misfeeds (become jammed inside the printer).
  • Page 100 Troubleshooting | 96 3. Press the [Current] selection key. 4. Press the [Yes] selection key to confirm. Only the print job being printed is deleted. If there are other print jobs waiting, they will be printed after the current print job is deleted.

  • Page 101: Canceling Printing From The Windows Taskbar

     Plug another appliance that works into the receptacle to determine whether the receptacle is all right.  If the problem persists, unplug the power cord and contact your Sawgrass. Check the error message.  If the error message appears on the display See section "Error &...

  • Page 102: Paper Is Not Fed Or Delivered Normally

     Visit support.sawgrassink.com or contact Sawgrass for more information. Check Status of the Wireless LAN To confirm whether the Wireless LAN is connected, please check the status of the WIFI light. If the WIFI light is not lit, then the printer is not connected to the Wireless network.

  • Page 103: Paper Jam

    Troubleshooting | 127 Multiple sheets of paper are fed at one time.  Load the paper again. Remove the paper from the paper tray, fan it well, and tap it on a flat surface such as a desk to even the edges. Check the position of the paper guides of the paper tray, then load the paper again.

  • Page 104: Using The [Form Feed] Selection Key To Remove Jammed Paper

    Troubleshooting | 127 If paper jams occur repeatedly, see section "Paper Is Not Fed or Delivered  Normally" for more information. “ Removing Paper Jammed in Tray 1".  If paper jams occur repeatedly, see section "Paper Is Not Fed or Delivered ...
  • Page 105 Troubleshooting | 127 Removing Paper Jammed in Tray 1 Hold the grip on Tray 1, lift the tray slightly ( ), then pull it out ( ). Pull the tray completely out. Take care not to drop it. Open the output ramp, then remove the jammed paper. If you cannot remove the jammed paper or it is difficult to remove, the paper may be jammed inside the printer.

  • Page 106: Paper Jam In Tray 2/3

    Troubleshooting | 127 Push Tray 1 gently in until it stops. Before pushing the paper tray in, make sure the output ramp is closed. Printing starts. Blank paper may be delivered after printing resumes. Continue to remove the jammed paper according to subsequent error messages ...

  • Page 107: Removing Paper Jammed In The Bypass Tray

    Troubleshooting | 127 Removing Paper Jammed in the Bypass Tray Remove any paper in the bypass tray. Remove the jammed paper. Load paper in the bypass tray with the side to be printed on facing up and without exceeding the sheet limit. Press the [Form Feed] selection key.

  • Page 108: Removing Paper Jammed Under The Top Cover

    Troubleshooting | 127 Remove the jammed paper from the rear of the printer. Reattach the bypass tray. See section “Attaching and Detaching the Bypass Tray” for more information. Load paper in the bypass tray with the side to be printed on facing up and without exceeding the sheet limit.
  • Page 109 Troubleshooting | 127 Open the top cover. Press the [Form Feed] selection key. Remove the jammed paper through the top cover opening. When removing the paper, slowly pull it obliquely upward. Pulling it forcibly or directly upward may cause some parts to come off. If the print head has stopped halfway, move it to either end.

  • Page 110: Opening The Rear Cover To Remove Jammed Paper

    Troubleshooting | 127 until the messages no longer appear. See section "" for more information. Paper Jam" for more information.  If paper jams occur repeatedly, see section "Paper Is Not Fed or Delivered  Normally" for more information. Opening the Rear Cover to Remove Jammed Paper Slide the tabs on the sides to unlock, then open the rear cover.

  • Page 111: Removing Paper Jammed In Tray 2/3

    Troubleshooting | 127 Paper Jam" for more information.  If paper jams occur repeatedly, see section "Paper Is Not Fed or Delivered  Normally" for more information. Removing Paper Jammed in Tray 2/3 Hold the grip on Tray 2/3, lift the tray slightly ( ), then pull it out ( ). Pull the tray completely out.

  • Page 112: Opening The Rear Unit Cover To Remove Jammed Paper (Sg500Na/Sg500Eu)

    Troubleshooting | 127 Opening the Rear Unit Cover to Remove Jammed Paper (SG500NA/SG500EU) Slide the tabs on the sides to unlock, then open the rear unit cover. Remove the jammed paper. Close the rear unit cover. Make sure to return the tabs to their original positions.

  • Page 113: Poor Print Quality

    Troubleshooting | 127 Poor Print Quality If print quality is poor, check the printer, Sawgrass Print Manager and design software settings for problems. If no problems are apparent, check the “Recommended Use by Date” for the ink cartridges or issues with the sublimation paper. For details about handling paper, see section "Loading Sublimation Transfer Paper"...

  • Page 114: Colors Are Not Correct

    Troubleshooting | 127 After attaching the option tray, and the bypass tray, you must register where to start printing on paper loaded in each paper tray. See section "Registration adjustment" for more information. Have you changed the paper feed setting? If horizontal lines are printed unaligned, print images are patchy, or black or white streaks are printed at regular intervals, print a test pattern, then adjust the paper feed setting.

  • Page 115: Image Position Is Not Correct Or Only A Partial Image Is Printed

    Check whether page layout settings have been made with the design software. Does the paper size setting match? Make sure that the paper size selected in the Sawgrass Print Manager matches the size of the paper loaded. Is there a printer error? View the display or Web Image Monitor to check whether an error has occurred.

  • Page 116: Error & Status Messages On The Display

    Troubleshooting | 127 Error & Status Messages on the Display This section explains what the messages that appear on the display mean and what to do when a particular message appears. Depending on the "Auto Continue" settings specified on the [System] menu, some of the following messages might not appear.
  • Page 117 An error in the Ethernet port (ethernet board) network function has occurred. Disconnect all cables, turn the printer off, and then turn it on again. If the message reappears, contact Sawgrass. See section "Network Interface Error" for more information. Waste Collection Unit is not set / Set the Waste Collection Unit.
  • Page 118 Troubleshooting | 127 Maintenance failed Head cleaning, head flushing, or other maintenance operations have failed. Run the maintenance again after clearing the error. You can clear a maintenance error as follows: The printer receives another print job.  Press the [ok] key. ...
  • Page 119 Troubleshooting | 127 Paper Misfeed remove Tray # / or Rear Covers, remove misfeed Paper has jammed in the tray (Tray 2 or 3). Remove the jammed paper. See section “Paper Jam in Tray 2/3” for more information. Paper Misfeed Tray # / Remove tray(s), reset paper A paper misfeed has occurred in the tray (Tray 1, 2, or 3).

  • Page 120: Errors Displayed By The Web Image Monitor

    For details about internal unit replacement, contact Sawgrass. SCXXX-XX Power Off On / Call Service if error reoccurs An error has occurred. Turn the printer off and then on. If the message reappears, contact Sawgrass. Setting change… The printer is updating the network interface.

  • Page 121: No Paper/Tray Not Detected (Tray 1)

    Troubleshooting | 127 resolve the problem in more detail. Depending on the "Auto Continue" settings specified on the [System] menu, some of the following messages might not appear. See section "Using the [System] Menu" for more information. No Paper/Tray Not Detected (Tray 1) Tray 1 has run out of paper or the tray is not installed correctly.

  • Page 122: Paper Size Mismatch/Paper Type Mismatch (Tray 1)

    Troubleshooting | 127 Paper Size Mismatch/Paper Type Mismatch (Tray 1) Tray 1 is not loaded with paper of the correct size or type. Follow the procedure below: Change the paper settings.  See section "Using the [Tray Paper Settings] Menu" for more information. Print by Form Feed.

  • Page 123: Cover Open

    Troubleshooting | 127 Follow the procedure below: Change the paper settings.  See section "Using the [Tray Paper Settings] Menu" for more information. Print by Form Feed.  Press the [Form Feed] selection key, select a paper tray containing paper of the specified size or type, then print.
  • Page 124 Troubleshooting | 127 If the cover is open 1. Close the right front cover. If the ink cartridges are not installed or are installed incorrectly Open the right front cover. Push the cartridge fully in. Close the right front cover.

  • Page 125: Cartridge Almost Empty

    Troubleshooting | 127 If the error persists, remove the ink cartridge, then re-install it. Do this once only.  If there is a problem with the ink cartridge, try installing a new cartridge.  For details about handling the ink cartridges, see section "Handling Ink Cartridges" ...

  • Page 126: Used Cartridge

    Troubleshooting | 127 Used Cartridge A used ink cartridge was installed. Replace the ink cartridge. See section "Ink Cartridge" for more information. If the cartridge is empty, head cleaning or flushing cannot be performed.  Ink cartridges should be used up before the “Recommended Use By” date label ...

  • Page 127: Waste Collection Unit Almost Full

    Troubleshooting | 127 Close the right front cover. If the message reappears, contact Sawgrass. Waste Collection Unit Almost Full The waste collection unit is almost full. Have a new waste collection unit handy. If an ink cartridge starts running out of ink when the waste collection unit is almost ...
  • Page 128 "De-condensation" for more information. If the error still does not clear after the printer acclimates to room temperature and  the power is turned back on, contact Sawgrass. Network Interface Error An error in the Ethernet port network function has occurred.
  • Page 129 This unit allows you to load additional sheets of paper. SG500 BYPASS TRAY / SG1000 BYPASS TRAY Use this tray to feed in sheet manually and/or for oversize paper. For information about options, contact Sawgrass or an authorized Sawgrass distributor.

This manual is also suitable for:

Sg500euSg1000naSg1000eu

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