Sawgrass Virtuoso SG400NA User Manual
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Sawgrass Virtuoso SG400NA User Manual

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User Guide
SG400NA / SG400EU
SG800NA / SG800EU
This User Guide provides information and instructions related to the printer hardware.
Visit
sawgrassink.com
for more information and to download the printer software and
related instructions.
v20150210

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Summary of Contents for Sawgrass Virtuoso SG400NA

  • Page 1 User Guide SG400NA / SG400EU SG800NA / SG800EU This User Guide provides information and instructions related to the printer hardware.  Visit sawgrassink.com for more information and to download the printer software and related instructions. v20150210...

  • Page 2: Table Of Contents

    Table of Contents | i Table of Contents Introduction – Read This First Manuals for this Printer ------------------------------------------------------------------------------------------ 1 ------------------------------------------------------------------------------------------------------- 1 Manuals List -------------------------------------------------------------------------------------------- 2 Important Notice ------------------------------------------------------------------------------------------------- 2 User's Notes ---------------------------------------------------------------------------------- 4 Information about this Manual ------------------------------------------------------------------------------------------------------ 4 Symbols ----------------------------------------------------------------------------------------------------------- 5 Note -------------------------------------------------------------------------------------- 5...
  • Page 3 Table of Contents | ii Turning on the power ------------------------------------------------------------------------------------- 13 Turning off the power ------------------------------------------------------------------------------------- 14 Setup and Installation ------------------------------------------------------------------------------------------------- 15 Setup Procedure ------------------------------------------------------------------------------- 16 Checking the Installation Area Installation Area -------------------------------------------------------------------------------------------- 16 Checking the power source ----------------------------------------------------------------------------- 18 ---------------------------------------------- 20 Checking the Supplied Items and Unpacking the Printer --------------------------------------------------------------------------- 22...
  • Page 4 Table of Contents | iii ----------------------------------------------------------------------------------------- 38 Connecting the Printer ----------------------------------------------------------------- 38 Confirming the Connection Method USB Connection ----------------------------------------------------------------------------------------- 38 ------------------------------------------------------------------------------------ 40 Ethernet Connection Using the Control Panel to Make Printer Settings -------------------------------------------------------------------------------------------- 42 Overview of Settings Using the [Paper Input] Menu -------------------------------------------------------------------------------- 44 -------------------------------------------------------------------- 45 Changing the [Paper Input] Menu...
  • Page 5 Table of Contents | iv ------------------------------------------------------------------------- 62 Changing the [System] Menu ----------------------------------------------------------------------------- 63 Using the [Host Interface] Menu Changing the [Host Interface] Menu ---------------------------------------------------------------- 66 ---------------------------------------------------- 66 Precautions When Using a Networked Printer ---------------------------------------------------------------------------------- 67 Using the [Language] Menu Software System Requirements ------------------------------------------------------------------------------------------ 68 ------------------------------------------------------------------------------ 69...
  • Page 6 Table of Contents | v -------------------------------------------------------------------------- 84 Checking the Remaining Ink --------------------------------------- 84 Checking the remaining ink level on the display Checking the remaining ink level on the Web Image Monitor ---------------------- 84 ------------------------------------ 85 Checking the remaining ink level via PowerDriver ---------------------------------------------------------------------------- 85 Replacing an Ink Cartridge -------------------------------------------------------------------------------- 86...
  • Page 7 Table of Contents | vi ------------------------------------------------------------------- 99 Paper Is Not Fed or Delivered Normally Paper Jam ------------------------------------------------------------------------------------------------------- Using the [Form Feed] Key to Remove Jammed Paper -------------------------------------- 101 --------------------------------------------------------------- 102 Removing Paper Jammed in Tray 1 -------------------------------------------------------------------------------- 103 Paper Jam in Tray 2/3 -------------------------------------------------- 104 Removing Paper Jammed in the Bypass Tray ----------------------------------------------- 105...
  • Page 8 Table of Contents | vii -------------------------------------------------------------------------- 121 If the cover is open ----------------- 121 If the ink cartridges are not installed or are installed incorrectly Cartridge Almost Empty ------------------------------------------------------------------------------ 122 ---------------------------------------------------------------------------------------- 123 Cartridge Empty ----------------------------------------------------------------------------------------- 123 Used Cartridge --------------------------------------------------------------- 123 Waste Collection Unit Not Detected ----------------------------------------------------------------- 124 Waste Collection Unit Almost Full...

  • Page 9: Introduction - Read This First

    Introduction – Read This First | 1 Introduction – Read This First Manuals for this Printer Read this manual carefully before using this printer. Refer to the sections that are relevant to what you want to do with the printer. Safety Information This booklet contains important information about using the printer safely and correctly.

  • Page 10: Important Notice

    For good output quality, Sawgrass recommends that only genuine SubliJet-HD ink from Sawgrass be used. Sawgrass shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from Sawgrass with the printer.
  • Page 11 During printing, do not subject the printer to external shock such as that caused by  tapping paper on it. Sawgrass recommends keeping the printer powered on at all times. This will allow the  printer to run automatic maintenance utilities for optimal performance.

  • Page 12: Information About This Manual

     specified. It may also be used for print head cleaning and refreshing, which are done to maintain printer performance. Sawgrass recommends that the printer be used often to ensure the print head nozzles  do not become clogged. When not in use, do not power off the printer. Leave it powered on so that automatic ...

  • Page 13: Note

    Introduction – Read This First | 5 Indicates the names of keys on the printer's display or control panels. (mainly Europe and Asia) (mainly North America) Differences in the functions of Region A and Region B models are indicated by two symbols.

  • Page 14: Available Units And Options For Each Model

    Introduction – Read This First | 6 Dimensions in this manual are given in two units of measure: metric and inch. If  the printer is a Region A model, refer to the metric units. If the printer is a Region B model, refer to the inch units.

  • Page 15: About The Virtuoso Sg400 And Sg800

    About The Virtuoso SG400 and SG800 | 7 About The Virtuoso SG400 and SG800 This chapter describes the names and functions of the printer's parts and options. Guide to Components Front View Top Cover Normally, keep this cover closed. If jammed paper cannot be located or removed easily, you may be able to access it from the top of the printer.

  • Page 16: Rear View

    About The Virtuoso SG400 and SG800 | 8 Ink Cartridge (black) Ink Cartridge (cyan) Ink Cartridge (magenta) Ink Cartridge (yellow) 10. Waste Collector Unit 11. Right Front Cover Normally, keep this cover closed. Open this cover to install or replace an ink cartridge or the waste collector unit.

  • Page 17: Options And Accessories

    About The Virtuoso SG400 and SG800 | 9 Options and Accessories Option Tray SG400NA / SG400EU This unit allows you to load additional sheets of paper. Two units can be stacked. Front View Rear View Tray 2/Tray 3 When using paper larger than A4 or letter, extend the tray. If two option trays are attached, one on top of the other, the unit on top is Tray 2, and the unit on the bottom is Tray 3.

  • Page 18: Option Tray For Sg800Na / Sg800Eu

    About The Virtuoso SG400 and SG800 | 10 Option Tray for SG800NA / SG800EU This unit allows you to load additional sheets of paper. Only one unit can be attached. Front View Paper Tray Cover Extension Pull out this cover when using the tray extension unit, to prevent an accumulation of dust.

  • Page 19: Bypass Tray For Sg800Na / Sg800Eu

    About The Virtuoso SG400 and SG800 | 11 Bypass tray extension Pull this out according to the paper size. Bypass tray Load paper here. Side paper guides Adjust the position of the side paper guides to match the paper size. Squeeze the locking lever and push the side paper guides.

  • Page 20: Control Panel

    About The Virtuoso SG400 and SG800 | 12 Control Panel [Job Reset] key When the printer is online, press this key to cancel an ongoing print job. Display Displays the current printer status and messages. [Escape] key Press this key to return to the previous condition on the display. [#Enter] key Press this key to execute menu items selected on the display.

  • Page 21: Turning On/Off The Power

    When the printer is in standby mode, press the [Job Reset] and [Form Feed] keys at the same time to perform head cleaning for all colors. Turning On/Off the Power Sawgrass recommends keeping the printer powered on at all times. This will allow  the printer to run automatic maintenance utilities for optimum performance.

  • Page 22: Turning Off The Power

    About The Virtuoso SG400 and SG800 | 14 printer starts warming up. The [Power] key lights and the "Ready" message will be displayed when the printer is ready for use. Turning off the power Press and hold down the [Power] key for one second. When the printer is in shutdown mode, the "Shutting down..."...

  • Page 23: Setup And Installation

    Setup and Installation | 15 Setup and Installation This chapter describes setup and installation procedures. Setup Procedure This section explains the tasks necessary for setting up the printer. Install and set up the printer by following the steps in the order shown. Task Reference Section for Full Details Check the installation environment...

  • Page 24: Checking The Installation Area

    Setup and Installation | 16 Checking the Installation Area The printer's location should be carefully chosen because environmental conditions greatly affect its performance. Installation Area Do not use flammable sprays or solvents in the vicinity of this printer. Also, avoid ...
  • Page 25 Setup and Installation | 17 humidifying appliances  oil stoves and ammonia-emitting appliances (such as copiers)  Choose a flat, stable area to install the printer. The surface should be level within two degrees, left to right and front to back. ...

  • Page 26: Checking The Power Source

    Setup and Installation | 18 SG400NA / SG400EU a. 26 cm (10.3 inches) b. 10 cm (4.0 inches) c. 45 cm (17.8 inches) d. 3 cm (1.2 inches) e. 13 cm (5.2 inches) * A clearance of 30 cm (11.9 inches) is necessary if the bypass tray is attached. SG800NA / SG800EU a.
  • Page 27 If the power cord is damaged and its inner wires are exposed or broken, contact  Sawgrass for a replacement. Use of damaged power cords could result in fire or electric shock. Be sure to locate the printer as close as possible to a wall outlet. This will allow ...

  • Page 28: Checking The Supplied Items And Unpacking The Printer

    Setup and Installation | 20 Checking the Supplied Items and Unpacking the Printer The following explains the warning messages on the plastic bag used in this  product's packaging. Keep the polythene materials (bags, etc.) supplied with this printer away from ...
  • Page 29 Remove the tape from the printer body. Attach units and options. See the section “Attaching and Detaching Options” for more information. Sawgrass recommends the box be kept on hand and not disposed.  100BASE-TX or 10BASE-T LAN cables are not supplied.

  • Page 30: Attaching And Detaching Options

    Setup and Installation | 22 Attaching and Detaching Options The following explains the warning messages on the plastic bag used in this product's packaging. Keep the polythene materials (bags, etc.) supplied with this printer away from  babies and small children at all times. Suffocation can result if polythene materials are brought into contact with the mouth or nose.

  • Page 31: Detaching The Option Tray

    Setup and Installation | 23 Grip the center area at the base of the printer's sides. Lift it slowly and do not strain your body. 11. Attach the clamping plate and secure it with a coin screw. (SG800NA / SG800EU) 12.
  • Page 32 Setup and Installation | 24 If necessary, disconnect the USB cable or Ethernet cable. Remove the coin screw and then detach the clamping plate. (SG800NA / SG800EU) Temporarily move the printer to a nearby flat and stable surface to detach the option tray.

  • Page 33: Attaching And Detaching The Bypass Tray

    Setup and Installation | 25 Attaching and Detaching the Bypass Tray This section explains how to attach and detach the bypass tray. Do not place the printer on an unstable or tilted surface. If it topples over an injury  might occur.

  • Page 34: Detaching The Bypass Tray

    Setup and Installation | 26 Make sure the tabs return to their original positions. If the tabs do not return to their original positions, push the tray in while pulling up on its top left part as shown. Connect the power cord, USB cable or Ethernet cable. After attaching an option tray, the printer driver may need to be configured to ...

  • Page 35: Loading Sublimation Transfer Paper

    Setup and Installation | 27 Connect the power cord, USB cable or Ethernet cable. Loading Sublimation Transfer Paper This section explains the available paper sizes and how to load paper. Loadable Paper Sizes Option Tray 1, Option Tray 2, and/or Bypass Tray (SG400NA / SG400EU / SG800NA / SG800EU) Type Paper Size...

  • Page 36: Handling And Storage Precautions

    Setup and Installation | 28 Handling and Storage Precautions Paper handling precautions Load only Sawgrass recommended sublimation transfer paper in the paper tray(s).  Do not load paper of different types or sizes at the same time.  Pull Trays 1-3 completely out before loading them with paper.

  • Page 37: Loading Paper

    Setup and Installation | 29 Loading Paper When loading paper, take care not to trap or injure your fingers.  Loading Paper into Tray 1-3 Using the grip, pull the tray halfway out, lift it slightly, then pull it out completely. Pull the tray out completely.
  • Page 38 Setup and Installation | 30 Squeeze the front end paper guide, then slide it to touch the edge of the paper. Push the tray gently in until it stops. Before Tray 1 is pushed in, make sure the output ramp is closed. Pull out the output ramp extension.

  • Page 39: Extending The Paper Tray To Load Paper

    Setup and Installation | 31 Extending the Paper Tray to Load Paper Using the grip, pull the tray halfway out, lift it slightly, then pull it out completely. Slide the tabs on both sides of the tray, then release the lock. Pull out the tray extension.
  • Page 40 Setup and Installation | 32 10. Pinch the catch of the paper guide on the right side, slide the paper guides to match the size of paper to load, then push the end paper guide out until there is space between them. 11.
  • Page 41 Setup and Installation | 33 14. Push the tray gently in until it stops. 15. Pull out the output ramp extension. Do not use the tray extension for A4 (Letter) size paper or smaller paper.  Curled paper may jam. Straighten any curls within 2 mm (0.08 inches) before ...

  • Page 42: Installing The Ink Cartridges

     Do not turn the printer on until you have been instructed to do so.  Be sure to install the Sawgrass SubliJet-HD ink cartridges. Remove the packaging from the ink cartridges. Do not touch the ink supply ports or chip contacts of ink cartridges.
  • Page 43 Setup and Installation | 35 Check the orientation of each cartridge, then install them gently. Install in the following order from the left: black, cyan, magenta, and yellow. Push in each cartridge. Repeat steps 3 to 4 for all four cartridges. Close the right front cover.

  • Page 44: Plugging In The Power Cord And Turning The Power On

    If the power cord is damaged and its inner wires are exposed or broken, contact  Sawgrass for a replacement. Locate the printer as close as possible to a wall outlet. This will allow easy  disconnection of the power cord in the event of an emergency.
  • Page 45 Setup and Installation | 37 Plug the power cord fully into the printer. Plug the power cord fully into the wall outlet. Make sure the power cord is not trapped under the printer. Press the [Power] key. The printer will start performing the initial ink fill. Do not disturb the printer while it is performing the initial ink fill.

  • Page 46: Connecting The Printer

    Setup and Installation | 38 The amount of ink remaining in the ink cartridges is represented by six levels on  the display. After installation of the first set of ink cartridges and the initial ink fill, the ink levels ...
  • Page 47 Setup and Installation | 39 Make sure the printer is off. Open the port cover. Insert the USB cable's hexagonal (type B) plug firmly into the port. Close the port cover.

  • Page 48: Ethernet Connection

    Setup and Installation | 40 Insert the USB cable's rectangular (type A) plug firmly into the computer's USB port. Check the shape and orientation of the USB cable's plug and insert it fully.  Ethernet Connection This section explains how to connect the printer to a computer using Ethernet. Be sure to install all necessary network equipment, such as hubs, etc.
  • Page 49 Setup and Installation | 41 Connect the other end of the cable to the printer's network, such as to a hub. When they printer has been powered on, you can check the LEDs on the Ethernet port. Indicator (green) Lights whenever the printer is properly connected to the network. Indicator (yellow) Lights whenever the printer is sending or receiving data via the network.

  • Page 50: Using The Control Panel To Make Printer Settings

    Using the Control Panel to Make Printer Settings | 42 Using the Control Panel to Make Printer Settings This chapter describes use of the printer’s control panel to make changes to various printer settings. Overview of Settings Paper Input You can configure the paper tray settings. Menu Tray Paper Size Paper Type...
  • Page 51 Using the Control Panel to Make Printer Settings | 43 Maintenance You can adjust the print quality. Menu Nozzle Check Head-cleaning Head-flushing Head Position Adj.Paper Feed Registration Date/Time Key Repeat Dry-delay (Exit) Dry-delay (Dup) Paper Feed Test De-condensation See section "Using the [Maintenance] Menu" for more information. Language You can select which language the menu is displayed in.

  • Page 52: Using The [Paper Input] Menu

    Tray Paper Size You can specify the size of the paper loaded in the paper tray. Sawgrass recommends that you do not change the paper size in this manner since it may conflict with settings controlled by the printer driver.

  • Page 53: Changing The [Paper Input] Menu

    Changing the [Paper Input] Menu The following procedure is an example of setting the Tray Paper Size, although changes in this manner are not recommended for use with the Sawgrass PowerDriver. Press the [ /Menu] key. Press the [ ] or [ /Menu] key to display [Paper Input], then press the [#Enter] key.

  • Page 54: Using The [List/Test Print] Menu

    Using the Control Panel to Make Printer Settings | 46 Using the [List/Test Print] Menu Use the [List/Test Print] menu to check that the printer is working properly and to also check the printer's system configuration and settings. Config. Page You can print the current configuration of the printer.

  • Page 55: Using The [Maintenance] Menu

    (5) head cleanings. Head flushing consumes more ink than head cleaning. Do not perform more than one (1) head flush. If nozzles do not print properly after five (5) head cleanings and one (1) head flush, contact Sawgrass for assistance.

  • Page 56: Nozzle Check

    Adjust the print head to resolve some print quality problems such as printed lines that are vertically misaligned. Although instructions are provided, Sawgrass recommends that the procedure to  adjust the print head be performed from the printer driver and not the printer control panel.

  • Page 57: Print Pattern

    Using the Control Panel to Make Printer Settings | 49 Press the [ /Menu] key. Press the [ ] or [ /Menu] key to display [Maintenance], then press the [#Enter] key. Menu: Maintenance Press the [ ] or [ /Menu] key to display [Nozzle Check], then press the [#Enter] key.

  • Page 58: Head-Cleaning

    Using the Control Panel to Make Printer Settings | 50 When a print head is missing nozzles If the print head is missing nozzles, perform a Head Cleaning. See section "Head- cleaning" for more information. If the problem persists, perform Head Flushing. See section "Head-flushing" for more information.

  • Page 59: No-Fuss Head Cleaning

    Using the Control Panel to Make Printer Settings | 51 Head-cleaning: All Heads To clean all the print heads, select [All Heads]. To clean the print head for cyan and black, select [Head 1]. To clean the print head for yellow and magenta, select [Head 2]. Press the [#Enter] key.

  • Page 60: Head Position

    Head Position Adjusts the print head. Perform this operation if printed lines are vertically misaligned. Although instructions are provided, Sawgrass recommends that the procedure to  adjust the print head be performed from the printer driver and not the printer...
  • Page 61 Using the Control Panel to Make Printer Settings | 53 If there are several lines in the test pattern, check adjustment values for each line, and adjust the print head positions. If the adjustment value is set to "0", adjustment is not necessary.
  • Page 62 Using the Control Panel to Make Printer Settings | 54 spaces between the lines are painted and look darker. Sometimes the colors of the lines are identical. For this illustration, the adjustment value is "-2". Checking adjustment values for each item is required.

  • Page 63: Adjust Paper Feed

    If printed horizontal lines are misaligned, print images are patchy, or streaks are printed at regular intervals, print a test pattern, then adjust the paper feed setting. Although instructions are provided, Sawgrass recommends that the procedure to  adjust the paper feed be performed from the printer driver and not the printer control panel.
  • Page 64 Using the Control Panel to Make Printer Settings | 56 A test pattern to adjust paper feed is printed. Check the optimal adjustment values on the printed test pattern. The optimal adjustment value is the number that appears on the left of the lightest gray square with straight horizontal lines on both sides.

  • Page 65: Registration

    Using the Control Panel to Make Printer Settings | 57 If streaks still appear after the adjustment, continue to adjust the value by 1 and  executing "Adjustment". If black streaks appear, increase the adjustment value.  If white streaks appear, decrease the adjustment value. ...
  • Page 66 Using the Control Panel to Make Printer Settings | 58 The optimal adjustment value is the difference between the single vertical line and the cross's vertical line that you can see when the folded paper is held up to light. When the difference is one calibration mark in the "+" direction, the optimal adjustment value for the [Read Direction] is "+1.0".

  • Page 67: Setting The Date And Time

    Using the Control Panel to Make Printer Settings | 59 [Read Direction] from Step 7, then press the [#Enter] key. Read Direction: (-4, +4) 12. Press the [ ] or [ /Menu] key to enter the adjustment values (-4.0 to +4.0) in the [Feed Direction] from Step 8, then press the [#Enter] key.

  • Page 68: Time Setting

    Using the Control Panel to Make Printer Settings | 60 Time setting Press the [ /Menu] key. Press the [ ] or [ /Menu] key to display [Maintenance], then press the [#Enter] key. Menu: Maintenance Press the [ ] or [ /Menu] key to display [Date/Time], then press the [#Enter] key. Maintenance: Date/Time Press the [ ] or [ /Menu] key to display [Time Setting], then press the [#Enter]...

  • Page 69: De-Condensation

    If the error message does not reappear, the printer's interior has fully dried. If the error persists, turn the printer off, leave it for an hour, and then turn it on  again. If this does not resolve the problem, contact Sawgrass. Using the [System] Menu Energy Saver Use Energy Saver mode to reduce the printer's power consumption.

  • Page 70: Changing The [System] Menu

    Using the Control Panel to Make Printer Settings | 62 Default: [5 minutes] Notify by Email You can specify whether or not to send notification that a printer error has occurred to a particular e-mail address. Use the Web browser to specify e-mail address to send notification. See section "Notifying the Printer Status by E-mail".

  • Page 71: Using The [Host Interface] Menu

    Using the Control Panel to Make Printer Settings | 63 System: Energy Saver Press the [#Enter] key. Press [ ] or [ /Menu] key to select the lead time needed to switch to the Energy Saver mode. E.Saver Timer: *5 minutes Press the [#Enter] key.
  • Page 72 Using the Control Panel to Make Printer Settings | 64 Default: [0.0.0.0] IPv4 DDNS Specify the setting to update the host or domain name. Default: [On] DHCP You can specify whether or not to use DHCP in an IPv4 environment. Default: [On] IPv4 Address You can specify the printer's IPv4 address.
  • Page 73 Using the Control Panel to Make Printer Settings | 65 Default: [Off] IPv6 Statlss Ad Select whether to enable or disable IPv6 stateless address auto configuration. Default: [On] IPv6 Address You can specify the printer's IPv6 address. IPv6 Gatewy.Ad. You can specify the IPv6 gateway address. Default: [::] Active Protocol Select the protocol by setting the IPv4, IPv6, HTTP (IPv4), HTTP (IPv6), and Web...

  • Page 74: Changing The [Host Interface] Menu

    Using the Control Panel to Make Printer Settings | 66 are connected via USB. Usually, you do not need to change these settings. After changing this setting, turn the printer off, then turn it on again. USB Speed Default: [Auto] Port Setting Default: [Off] Changing the [Host Interface] Menu...

  • Page 75: Using The [Language] Menu

    Using the Control Panel to Make Printer Settings | 67 When there are multiple DHCP servers, make the same configuration for all. This  printer uses information from the DHCP server that responds first. Using the [Language] Menu This section explains how to select the language used for the settings and messages displayed on the display.

  • Page 76: Software

    The printer may be used with both Windows and Macintosh operating systems that meet recommended system specifications. Sawgrass may limit support to customers who use less than the minimum stated requirements. Problems may occur if the computer does not meet recommended system requirements Print speeds may be longer and therefore less economical to run.

  • Page 77: Design Software Requirements

    Certain types of design software are required for high quality prints and correct color output. Sawgrass may limit support to customers who do not use the specified software. Poor print and color quality will likely occur if specified software is not used.

  • Page 78: Monitoring And Configuring The Printer

    Monitoring and Configuring the Printer | 70 Monitoring and Configuring the Printer This chapter describes how to monitor and configure the printer. Using Web Image Monitor The following operations can be remotely performed using Web Image Monitor from a client computer.

  • Page 79: Displaying Top Page

    Monitoring and Configuring the Printer | 71 If you are using a proxy server, change the Web browser settings. Contact your  network administrator for information about the settings. The previous page may not appear even after the back button of a Web browser is ...

  • Page 80: Menu

    Monitoring and Configuring the Printer | 72 Header area Check the version of the printer's firmware by clicking . Sawgrass may periodically provide updates to the printer’s firmware. Change the printer settings by clicking [Administrator Login] to access the printer as an administrator.

  • Page 81: Changing The Printer Settings

    For details about the items and descriptions, see section "Notifying the Printer Status by E-mail". [ROM Update] page  You can check the printer’s firmware version Sawgrass may periodically provide updates to the printer’s firmware. [Auto Email Notification] area See section "Notifying the Printer Status by E-mail".
  • Page 82 Monitoring and Configuring the Printer | 74 [Network] area [IPv4] page  You can specify whether to enable or disable [IPv4]. [Ethernet + Wireless LAN]  You can specify [Host Name], [DHCP], [Notify Host Name to DHCP Server], [Domain Name], [Use Domain Name], [IPv4 Address], [Subnet Mask], and [AutoIP].
  • Page 83 Monitoring and Configuring the Printer | 75 You can configure up to four SNMP communities. [SNMPv3] page  [SNMPv3 Setting]  You can specify [SNMPv3 Function], [SNMPv3 Trap Communication], and [Permit SNMPv3 Communication]. [Permit SNMPv3 Communication]  You can configure up to five SNMPv3 trap destinations. [Account(User)] ...

  • Page 84: Notifying The Printer Status By E-Mail

    Monitoring and Configuring the Printer | 76 [SSL/TLS] page  You can specify [SSL/TLS(443)] and [Permit SSL/TLS Communication]. [Site Certificate] page  [Imported Site Certificate]  You can select [Delete] or [Update to Trustworthy Certificate] for an imported site certificate. [Site Certificate to Import] ...

  • Page 85: Specifying Notification The Printer Status By E-Mail

    Monitoring and Configuring the Printer | 77 The Waste Collection Unit must be replaced soon.  The paper has run out.  The paper has jammed.  The paper type is wrong.  The paper size is wrong.  The paper size and type are wrong. ...
  • Page 86 Monitoring and Configuring the Printer | 78 By specifying the SMTP authentication setting, you can log on to SMTP servers which require authentication. The supported authentication protocols are: CRAM MD5, PLAIN, and LOGIN. [SMTP Server Name]  Enter the server name using up to 127 characters. Default: Blank [SMTP Port No.] ...

  • Page 87: Auto Email Notification: Error Notification By Email: Group

    Monitoring and Configuring the Printer | 79 Default: [Inactive] [POP User Name]  Enter a user name using up to 127 characters. Default: Blank [POP Password]  Enter a password using up to 63 characters. Default: Blank [Confirm POP Password] ...

  • Page 88: Auto Email Notification: Counter Notification: Group

    Monitoring and Configuring the Printer | 80 [Subject]  Enter a subject using up to 31 characters. Default: Blank [Message]  Enter a message using up to 255 characters. Default: Blank [Notify] [Notify 1-5]  Enter up to 19 characters for [Name] and up to 127 characters for [Email Address]. Default: Blank [Error Items to Notify] Select which errors are sent as e-mail notifications.

  • Page 89: Auto Email Notification: Detailed Settings For Error Notification

    Monitoring and Configuring the Printer | 81 [Notify] [Notify 1-5]  Enter up to 19 characters for [Name] and up to 127 characters for [Email Address]. Default: Blank [Notification Item] [Total Pages Printed]  Default: Not selected Auto Email Notification: Detailed Settings for Error Notification [Error: Printer] [Notify when error:] ...
  • Page 90 Monitoring and Configuring the Printer | 82 Default: [Occurs] [Notify within:]  Default: [5 minute(s)] [Paper Misfeed] [Notify when error:]  Default: [Occurs] [Notify within:]  Default: [5 minute(s)] [Paper Size Error] [Notify when error:]  Default: [Occurs] [Notify within:] ...

  • Page 91: Auto Email Notification: Counter Notification

    Monitoring and Configuring the Printer | 83 [Notify within:]  Default: [5 minute(s)] Auto Email Notification: Counter Notification [Total Pages Printed] [Method to Notify]  Default: [Number of Pages] [Interval]  Default: [100 Per Page] [Date to Notify]  Default: [1]...

  • Page 92: Maintenance

    Maintenance | 84 Maintenance This chapter describes how to maintain the printer. Ink Cartridges Checking the Remaining Ink Follow the procedure below to check when to replace ink cartridges using the Web Image Monitor or the cartridge replacement indicators. Checking the remaining ink level on the display You can check the remaining ink level by looking at the icon that appears above the cartridge replacement indicator.

  • Page 93: Checking The Remaining Ink Level Via Powerdriver

    Maintenance | 85 Checking the remaining ink level via PowerDriver PowerDriver on Windows OS can also be used to check ink levels. sawgrassink.com for more information. Replacing an Ink Cartridge Clear any errors, such as when there is a paper jam or when no paper is loaded, before replacing an ink cartridge.

  • Page 94: Handling Ink Cartridges

    Maintenance | 86 Close the right front cover. Handling Ink Cartridges The following explains the warning messages on the plastic bag used in this  product's packaging. Keep the polythene materials (bags, gloves, etc.) supplied with this printer  away from babies and small children at all times. Suffocation can result if polythene materials are brought into contact with the mouth or nose.
  • Page 95 If ink comes in contact with your hands, wash them thoroughly with soap and water. If irritation develops, seek medical attention. About ink cartridges Ink cartridges comply with the Sawgrass safety specifications. To ensure safety  and reliability, use genuine SubliJet-HD ink cartridges.

  • Page 96: Waste Collection Unit

    Maintenance | 88 Waste Collection Unit Checking the Waste Ink Level Follow the procedure below to check when to replace a waste collection unit using the Web Image Monitor or the waste ink full indicator. Checking the waste ink level on the display You can check the waste ink level by looking at the icon that appears above the waste ink full indicator.

  • Page 97: Replacing A Waste Collection Unit

    Maintenance | 89 Replacing a Waste Collection Unit The following explains the warning messages on the plastic bag used in this  product's packaging. Keep the polythene materials (bags, gloves, etc.) supplied with this printer  away from babies and small children at all times. Suffocation can result if polythene materials are brought into contact with the mouth or nose.
  • Page 98 Maintenance | 90 Press on the area marked "PUSH" to pull the unit out. Keep the unit level. Put the waste collection unit in the supplied plastic bag. Insert the new waste collection unit. Slide the waste collection unit carefully into the printer until you hear it click. Close the right front cover.

  • Page 99: Cleaning

    There are burn marks on the plug.  The prongs on the plug are deformed.  If any of the above conditions exist, do not use the plug and consult Sawgrass.  Use of the plug could result in fire or electric shock.

  • Page 100: Moving

    If any of the above conditions exist, do not use the power cord and consult  Sawgrass. Use of the power cord could result in fire or electric shock. Be sure to disconnect the plug from the wall outlet and clean the prongs and the ...

  • Page 101: Moving A Long Distance

    Moving a Long Distance To transport the printer, put it in the box it came in. Do the same for any options. If a box is needed, contact Sawgrass. Transporting the printer without ink cartridges or a waste collection unit installed ...

  • Page 102: Disposing

    When disposing of the printer, be sure to comply with local disposal regulations. When Not Using for a Long Period of Time Sawgrass recommends that the printer be used often to ensure the print head  nozzles do not become clogged.
  • Page 103 Maintenance | 95 If there is no improvement after performing the steps above, contact Sawgrass. ...

  • Page 104: Troubleshooting

    Troubleshooting | 96 Troubleshooting This chapter describes common troubleshooting procedures that are applicable to functions of the printer and what to do when paper misfeeds (become jammed inside the printer). More troubleshooting information, particularly related to the printer and color ...
  • Page 105 Troubleshooting | 97 Job Reset? Current Job Press the [#Enter] key. Only the print job being printed is deleted. If there are other print jobs waiting, they will be printed after the current print job is deleted. It takes time to cancel the print job. Cancel all print jobs received Check that printing has started.

  • Page 106: Canceling Printing From The Windows Taskbar

    Troubleshooting | 98 The confirmation screen appears. Reset all received Jobs? Press the [#Enter] key. All print jobs received will be canceled. It takes time to cancel the print job. Canceling Printing from the Windows Taskbar Follow the procedure below to cancel a print job in the printer queue. 1.

  • Page 107: Paper Is Not Fed Or Delivered Normally

    Plug another appliance that works into the receptacle to determine whether the  receptacle is all right. If the problem persists, unplug the power cord and contact your Sawgrass.  Check the error message. If the error message appears on the display ...

  • Page 108: Paper Jam

    Troubleshooting | 100 surface or that is friction prone. If a double-feed occurs several times, use Trays 1, 2, or 3 to print.  See sections "Handling and Storage Precautions" and "Loading Paper" for more  information. The paper does not feed even after a paper jam has been cleared. When a paper jam occurs, clear the paper jam, then press the [Form Feed] key.

  • Page 109: Using The [Form Feed] Key To Remove Jammed Paper

    Troubleshooting | 101 "Continue to remove the jammed paper according to subsequent error messages  until the messages no longer appear. See section "" for more information. Paper Jam" for more information.  If paper jams occur repeatedly, see section "Paper Is Not Fed or Delivered ...

  • Page 110: Removing Paper Jammed In Tray 1

    Troubleshooting | 102 Continue to remove the jammed paper according to subsequent error messages  until the messages no longer appear. See section "" for more information. Paper Jam" for more information.  If paper jams occur repeatedly, see section "Paper Is Not Fed or Delivered ...

  • Page 111: Paper Jam In Tray 2/3

    Troubleshooting | 103 Push Tray 1 gently in until it stops. Before pushing the paper tray in, make sure the output ramp is closed. Printing starts. Blank paper may be delivered after printing resumes. Continue to remove the jammed paper according to subsequent error messages ...

  • Page 112: Removing Paper Jammed In The Bypass Tray

    Troubleshooting | 104 If paper jams occur repeatedly, see section "Paper Is Not Fed or Delivered  Normally" for more information. Removing Paper Jammed in the Bypass Tray Remove any paper in the bypass tray. Remove the jammed paper. Load paper in the bypass tray with the side to be printed on facing up and without exceeding the sheet limit.

  • Page 113: Removing Paper Jammed Under The Top Cover

    Troubleshooting | 105 Detach the bypass tray. See section “Attaching and Detaching the Bypass Tray” for more information. Remove the jammed paper from the rear of the printer. Reattach the bypass tray. See section “Attaching and Detaching the Bypass Tray” for more information. Load paper in the bypass tray with the side to be printed on facing up and without exceeding the sheet limit.
  • Page 114 Troubleshooting | 106 Paper pressing board Feed belt Open the top cover. Press the [Form Feed] key. Remove the jammed paper through the top cover opening. When removing the paper, slowly pull it obliquely upward. Pulling it forcibly or directly upward may cause some parts to come off.

  • Page 115: Opening The Rear Cover To Remove Jammed Paper

    Troubleshooting | 107 See section "Nozzle Check" for more information. Continue to remove the jammed paper according to subsequent error messages  until the messages no longer appear. See section "" for more information. Paper Jam" for more information.  If paper jams occur repeatedly, see section "Paper Is Not Fed or Delivered ...

  • Page 116: Removing Paper Jammed In Tray 2/3

    Troubleshooting | 108 Make sure to return the tabs to their original positions. Printing starts. Blank paper may be delivered after printing resumes. Continue to remove the jammed paper according to subsequent error messages  until the messages no longer appear. See section "" for more information. Paper Jam"...

  • Page 117: Opening The Rear Unit Cover To Remove Jammed Paper (Sg400Na/Sg400Eu)

    Troubleshooting | 109 Printing starts. Blank paper may be delivered after printing resumes. Continue to remove the jammed paper according to subsequent error messages  until the messages no longer appear. See section "" for more information. Paper Jam" for more information. ...

  • Page 118: Poor Print Quality

    Troubleshooting | 110 Make sure to return the tabs to their original positions. Printing starts. Blank paper may be delivered after printing resumes. Continue to remove the jammed paper according to subsequent error messages  until the messages no longer appear. See section "" for more information. Paper Jam"...
  • Page 119 Troubleshooting | 111 section "Head-flushing" for more information. Has the printer not been used for a long time? The ink may be dry causing the print head nozzles to become clogged. Print the nozzle check test pattern and clean the print heads as necessary. See section "When not Using for a Long Period of Time"...

  • Page 120: Colors Are Not Correct

    Troubleshooting | 112 orientation in which the paper is loaded. See section "Loadable Paper Sizes" for more information. Colors are not correct If the color of the printed output differs from what is expected, refer to the following questions: More information specifically regarding color can be found on sawgrassink.com.

  • Page 121: Error & Status Messages On The Display

    Troubleshooting | 113 Make sure that the paper size selected in the [Print On:] list of the [Printer Properties] dialog box matches the size of the paper loaded. Is there a printer error? View the display or Web Image Monitor to check whether an error has occurred. Is the correct paper size selected in the design software and printer driver? Make sure that the paper size selected in design software and printer driver matches the size of the paper loaded.
  • Page 122 An error in the Ethernet port (ethernet board) network function has occurred. Disconnect all cables, turn the printer off, and then turn it on again. If the message reappears, contact Sawgrass. See section "Network Interface Error" for more information. Waste Collection Unit is not set / Set the Waste Collection Unit.
  • Page 123 Troubleshooting | 115 the print job, press the [Job Reset] key. See sections "No Paper/Tray Not Detected (Tray 1)", "No Paper/Tray Not Detected (Tray 1) and "No Paper/Tray Not Detected (Tray 1)” for more information. Load Paper:Tray1 Tray 1 has run out of paper. Reload Tray 1.
  • Page 124 Troubleshooting | 116 Unlock the key. Paper Misfeed / Press Form Feed A paper jam occurs. Press the [Form Feed] key to feed the paper. See section "Using the [Form Feed] Key to Remove Jammed Paper" for more information. Paper Misfeed Bypass Tray / Reset Paper A paper misfeed has occurred in the bypass tray.
  • Page 125 For details about internal unit replacement, contact Sawgrass. SCXXX-XX Power Off On / Call Service if error reoccurs An error has occurred. Turn the printer off and then on. If the message reappears, contact Sawgrass. Setting change… The printer is updating the network interface.

  • Page 126: Errors Displayed By The Web Image Monitor

    Troubleshooting | 118 See section "Cover Open" for more information. Used Ink Collect Unit is set / Replace Ink Collector Unit A used waste collection unit was installed. Install a new waste collection unit. See section "Waste Collection Unit" for more information. Used Ink Crtrdge / Replace Ink Crtg A used ink cartridge was installed.

  • Page 127: No Paper/Tray Not Detected (Bypass Tray)

    Troubleshooting | 119 Print by Form Feed.  Press the [Form Feed] key, select a different paper tray, then print. Cancel the print job.  See section “Cancelling Printing” for more information. No Paper/Tray Not Detected (Bypass Tray) The bypass tray has run out of paper or the bypass tray is not installed correctly. Follow the procedure below: Load paper into the paper tray.

  • Page 128: Paper Size Mismatch/Paper Type Mismatch (Bypass Tray)

    Troubleshooting | 120 Cancel the print job.  See section “Cancelling Printing” for more information. Paper Size Mismatch/Paper Type Mismatch (Bypass Tray) The bypass tray is not loaded with paper of the correct size or type. Follow the procedure below: Change the paper settings.

  • Page 129: Cover Open / Ink Cartridge(S) Not Detected

    Troubleshooting | 121 Rear cover Make sure to return the tabs to their original positions. Cover Open / Ink Cartridge(s) Not Detected The right front cover is open. Close the right front cover. Alternatively, the ink cartridges are not installed or are installed incorrectly. Install the ink cartridges correctly.

  • Page 130: Cartridge Almost Empty

    Troubleshooting | 122 Push the cartridge fully in. Close the right front cover. If the error persists, remove the ink cartridge, then re-install it. Do this once only.  If there is a problem with the ink cartridge, try installing a new cartridge. ...

  • Page 131: Cartridge Empty

    Troubleshooting | 123 Do not carry out head cleaning or head flushing. If you do, the ink may run out.  If you turn the printer off then on again, the ink in the ink cartridge may run out.  The amount of remaining ink shown in the cartridge replacement indicator is for ...

  • Page 132: Waste Collection Unit Almost Full

    Troubleshooting | 124 Attach the waste collection unit by pushing it in until it clicks. Close the right front cover. If the message reappears, contact Sawgrass. Waste Collection Unit Almost Full The waste collection unit is almost full. Have a new waste collection unit handy.

  • Page 133: Waste Collection Unit Full

    Troubleshooting | 125 Waste Collection Unit Full The waste collection unit is full. Replace the waste collection unit. See section "Waste Collection Unit" for more information. Used Waste Collection Unit A used waste collection unit is installed. Replace the waste collection unit. See section "Waste Collection Unit"...

  • Page 134: Network Interface Error

    For inquiries, contact Sawgrass or an authorized Sawgrass distributor. Recommended Consumables Consumables recommended for this printer are listed. Purchase necessary consumables before your supply runs out. For information about consumables, contact Sawgrass or an authorized Sawgrass distributor. Ink cartridges ...

  • Page 135: Options

    Options SG400OPTIONTRAY / SG800OPTIONTRAY This unit allows you to load additional sheets of paper. SG400BYPASSTRAY / SG800BYPASSTRAY Use this tray to feed in sheet manually and/or for oversize paper. For information about options, contact Sawgrass or an authorized Sawgrass distributor.

This manual is also suitable for:

Virtuoso sg400euVirtuoso sg800naVirtuoso sg800eu

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