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Trouble shooting
Problem
Solution
Check all the food and drink that is in the fridge is in date
and correctly packaged. If it isn't then it should be
removed immediately or repackaged.
Check for spillages on each shelf, rack and drawer. You
may need to remove the drawers to check that no
spillages have settled underneath them. As spillages that
have not been cleaned and have been left can cause
Smell/odour
smells and unwanted odours.
Check the drainage pipe is not clogged or the drip tray at
the back of the appliance is full. The pipe can be cleared
by pouring hot water through, but you must ensure the
appliance is turned off, the plug is removed from the
socket and a jug or bucket is in place to catch the flow of
water.
Ensure there are no obstructions preventing door closure.
Check the door compartments and shelves are correctly in
place.
The doors do not close properly
Check the door seal is not warped or torn.
Check the appliance is level.
Check that the appliance is on a flat, level surface and is
stable.
Check the spacing's around the appliance and ensure it is
not touching other items.
Bubbling and gurgling sound: • This noise is emitted as
the coolant fluid flows through the pipes within the
system. This is normal.
Unusual noises
Water flowing sound: • This is the normal sound of water
flowing into the drain trough during the defrosting
process.
If the appliance is operating noisily (compressor noise):
This is normal. This noise indicates that the compressor is
operating normally. As the compressor is being energized,
it might run a bit more noisily for a short period of time.
Check that the dispenser lock is in the unlock position and
not the lock position
Water dispenser is not dispensing
Clean the water tank and the dispenser to ensure there
are no blockages.
For Customer Services & Spare Parts please call 0345 208 8750
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
or visit us at www.productcare.co.uk
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