Table of Contents
Advertisement
APPENDIX
APPENDIX
APPENDIX A. TROUBLESHOOTING
Phenomena
The indicator of power
supply is not on
The indicator of PC is not
on
Can not access Internet or
remote networks
Can't access some web
server
Can not log on to the
configuration page
1. Make sure the connection of power supply is good.
2. Make sure the switch of power supply is turned on.
3. Make sure the output of power supply is correct.
1. Check the connection between the cable and the network card.
2. Make sure that the correct cable is used.
3. Make sure the cable works fine by pinging the host IP address.
1. Make sure the problems listed above are eliminated.
2. Make sure the software configuration of the VDSL Modem is
correct.
3. Make sure you have restarted the VDSL Modem after
configuration change.
4. Check IP connection using ping command.
5. Make sure the DNS of the computer is correct.
1. The MTU of operating system might be too large.
2. Some operating systems might need to be patched.
1. Make sure the PC indicator is on.
2. Make sure the configuration of TCP/IP is correct.
3. Make sure the data indicator of Modem is on when using Ping
command.
4. Make sure the user name and password is correct.
5. Reset the device.
- 30 -
VDSL2
Solution
Modem User Manual
Advertisement
Table of Contents
