Troubleshooting - Samsung HW-K560 User Manual

TROUBLESHOOTING

Before seeking assistance, check the following.
The unit will not turn on.
Is the power cord plugged into the outlet?
È Connect the power plug to the outlet.
A function does not work when the button is
pressed.
Is there static electricity in the air?
È Disconnect the power plug and connect it again.
Sound is not produced.
Is the Mute function on?
È Press the
(Mute) button to cancel the function.
Is the volume set to minimum?
È Adjust the Volume.
The remote control does not work.
Is the battery drained?
È Replace with new battery.
Is the distance between the remote control and
Soundbar main unit too far?
È Move the remote control closer to the Soundbar
main unit.
The TV SoundConnect (TV pairing) failed.
Does your TV support TV SoundConnect?
È TV SoundConnect is supported by some
Samsung TVs released from 2012 on. Check
your TV to see if it supports TV SoundConnect.
Is your TV firmware the latest version?
È Update your TV with the latest firmware.
Does an error occur when connecting?
È Contact the Samsung Call Centre.
È Reset TV SoundConnect and connect again.
To reset the TV SoundConnect connection,
press and hold the & button for 5 seconds.
The red LED on the subwoofer blinks and the
subwoofer is not producing sound.
This issue can occur if the subwoofer is not
connected to the Soundbar main unit.
È Try to connect your subwoofer again.
See page 5.
LICENCE
Manufactured under licence from Dolby
Laboratories. Dolby, Dolby Audio and the double-D
symbol are trademarks of Dolby Laboratories.
For DTS patents, see http://patents.dts.com.
Manufactured under licence from DTS Licencing
Limited. DTS, the Symbol, & DTS and the Symbol
together are registered trademarks, and DTS 2.0
Channel is a trademark of DTS, Inc. © DTS, Inc.
All Rights Reserved.
The terms HDMI and HDMI High-Definition
Multimedia Interface, and the HDMI Logo are
trademarks or registered trademarks of HDMI
Licencing LLC in the United States and other
countries.
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