Motorola PMP 400 Series Supplement To User’s Manual page 5

PMP 400 and PTP 200 Series
Issue 3
1.3 FEEDBACK ON DOCUMENTATION
Is this document accurate, complete, and clear? How can it be improved? Please send your
feedback on Canopy documentation to technical-documentation@canopywireless.com.
1.4 TECHNICAL SUPPORT
Tip!
Don't clear the Event Log after you encounter issues – it may be useful to Technical
Support if you need to escalate the issue.
Here is the escalation path for resolution of a problem:
1. Check documentation:
 This document
 Canopy System Release 8 User's Guide, available at
http://motorola.canopywireless.com/support/library/
2. Consider checking the Canopy Community Forum at
http://motorola.canopywireless.com/support/community.
3. Consider checking the Canopy Knowledge Base at
http://motorola.canopywireless.com/support/knowledge/
4. Escalate the problem to your Canopy supplier or reseller.
5. Escalate the problem to Canopy Technical Support or other designated Tier 3
technical support:
Worldwide Canopy Technical Support
email: technical-support@canopywireless.com
1-888-605-2552 or +1 217 824 9742
Canopy Technical Support, Europe
email: essc@motorola.com
+44 (0)1793 564680
Calls are logged 24 x 7, cases are worked Mon-Fri 09:00 - 17:00 GMT
When you send e-mail or call, please include, as appropriate, software release on each
module, IP addresses, MAC addresses, and features enabled, like NAT, VLAN, high
priority channel, or CIR. You may be asked to run the Support Tool on CNUT or Prizm to
provide a complete network picture.
Issue 3, January 2009
PTP 200 Series bridges (BHs)
•
Products using AES encryption
•
Release 8.4.3 features
•
Added PMP 49400 APs and SMs (4.9 GHz public safety
band)
Canopy User Guide Supplement
Page 5 of 45