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40
TROUBLESHOOTING
Concern
Potential Cause
Water/Moisture/Frost Outside Refrigerator
Moisture
•
collects on
outside of
refrigerator
or between
doors.
Food/Drinks in Fresh Food Compartment/Custom-Flex™ Drawer
Food is
•
freezing.
•
•
Connectivity
Difficulty
•
connecting
the smart
appliance.
Appliance
•
has lost
connection
•
to the
network
or shows
appliance
•
is not
connected.
•
Weather is humid.
Temperature setting is
too low.
Temperature sensor is
covered by food (right
side of fresh food area).
Food is covering the air
ports.
Trouble connecting
the smart appliance to
your wifi network or
experiencing an issue
with the app.
Possible power outage.
Possible modem failure.
Possible router failure.
Possible internet outage
in the area.
Common Solution
•
This is normal in humid weather.
When humidity is lower, the
moisture should disappear.
•
Move the setting to a higher degree.
•
Allow space for air flow to the
sensor.
•
Allow space between the air ports
and the food.
•
Please visit Frigidaire.com and
select the Owner Support section to
view "Frequently Asked Questions".
•
Check house lights. Call local
electric company.
•
Check appliance for functionality
(i.e. open doors and make sure
lights work, press a key on the
control and see if it responds).
•
Check that the router and modem
are power on and connected to
the internet.
•
Ensure that other connected
devices in the home can
communicate with the internet.
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