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FREQUENTLY ASKED QUESTIONS
DVD (For TV models
I have inserted a disc but it is
with DVD only)
not playing.
DVD (For TV models
I have pressed the eject button
with DVD only)
but the disc is not coming out.
USB Record (For TV
I cannot change the channel,
models with PVR
access the menu or use the red
function only)
button.
USB Record (For TV
When using the USB to record
models with PVR
the picture 'breaks up' or
function only)
experience loss of sound.
Freeview HD
I cannot access all Freeview
channels.
Freeview HD
I cannot fi nd the Freeview HD
channels.
1) Ensure you have inserted the disc facing the correct way.
2) Ensure the disc is clean and is not scratched.
3) Some copied discs will not play.
4) Check the DVD is a region 2 disc – to change the region of the DVD player, refer to
www.umc-uk.co.uk, select 'Changing DVD Region' in the 'Product Support' section
To eject the disc hold the stop/eject button for 4 seconds.
During time shift (pause live TV) you cannot change the channel, access the menu or use
the red button.
Check the USB memory stick meets the minimum read speed requirements. Standard
defi nition channels require a read speed of 20 MB/s (Mega Byte per second) and a
write Speed of 6 MB/s (Mega Byte per second) HD channels require the read speed of 80
MB/s (Mega Byte per second) and a write speed of 40 MB/s (Mega Byte per second). USB 3.0
sticks should be used where possible.
Some data channels for Freeview can only be obtained when the TV's ethernet port is
connected to your router.
Freeview HD channels found during tuning will be placed in channel positions above 100.
For example, 101 (BBC1 HD), 102 (BBC2 HD) etc.
General Information
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