Samsung HT-H5500W Service Manual page 36

4. Troubleshooting
■ By USB
1) Visit www.samsung.com.
2) Click SUPPORT on the top right of the page.
3) Enter the product's model number into the search field. As you enter the model number, a drop down will display
products that match the model number.
4) Left click your product's model number in the drop down list.
5) On the page that appears, scroll down to and then click Firmware Manuals & Downloads.
6) Click Firmware in the center of the page.
7) Click the ZIP icon in the File column on the right side of the page.
8) Click Send in the first pop-up that appears. Click OK in the second pop-up to download and save the firmware file
to your PC.
9) Unzip the zip archive to your computer. You should have a single folder with the same name as the zip file.
10) Copy the folder to a USB flash drive.
11) Make sure no disc is inserted in the product, and then insert the USB flash drive into the USB port of the product.
12) In the product's menu, go to Settings > Support > Software Upgrade.
13) Select By USB.
NOTE
• There should be no disc in the product when you upgrade the software using the USB Host jack.
• When the software upgrade is done, check the software details in the Software Upgrade menu.
■ Auto Upgrade Notification
If your product is connected to the network and you set Auto Upgrade Notification on, the product will notify you if a
new software version is available with a pop-up message.
1) Turn on the product.
2) In the Software Upgrade menu, set Auto Upgrade Notification to On. If there is a new software version available, the
product will notify you with a pop-up message.
3) To upgrade the firmware, select Yes. The product turns off automatically, turns on, and then begins the upgrade.
4) The update progress popup will appear. When the update is complete, the product will turn off automatically again.
5) Press the POWER button to turn on the product.
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