Related Manuals for BBPOS Chipper OTA
Summary of Contents for BBPOS Chipper OTA
- Page 1 User Manual Chipper OTA Date: December 31, 2021 Document Version Number: 1.5 BBPOS Chipper OTA v1.5 CONFIDENTIAL BBPOS Limited © 2021...
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Page 2: Table Of Contents
Table of Content Introduction 1.1. Purpose How does Chipper OTA work? How to upgrade your Chipper? Error Messages BBPOS Chipper OTA v1.5 CONFIDENTIAL BBPOS Limited © 2021 Page 2 of 18... - Page 3 No part of this publication may be copied, distributed, stored in a retrieval system, translated into any human or computer language, transmitted, in any form or by any means, without the prior written consent of BBPOS. All other brand names and trademarks appearing in this guide are the property of their respective holders.
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Page 4: Introduction
1. Introduction The Chipper OTA is an offering of standalone applications developed to aid users in updating their Chipper series devices to the latest firmware version that ensures CAPK readiness. It is imperative that the firmware in your Chipper series device(s) is updated to the latest version to ensure that there is no interruption in your transaction processing. -
Page 5: How To Upgrade Your Chipper
<4 minutes Reminder: In the merchant environment, the firewall of Intranet/WIFI network must have a rule to allow traffic to the BBPOS TMS server. The rule is to allow ingress/egress traffic of HTTPS to the domain api.emms.bbpos.com The standalone Chipper OTA application has been developed with simplicity in mind and designed to be “plug and play”. - Page 6 Chipper OTA. QR code: URL: https://play.google.com/store/apps/detail s?id=com.bbpos.chipperotaapp iOS version: Scan the QR code or Click the link below to download the Chipper OTA. QR code: URL: https://apps.apple.com/app/chipper- ota/id1589744317 BBPOS Chipper OTA v1.5 CONFIDENTIAL BBPOS Limited © 2021...
- Page 7 Open the Chipper OTA. If prompted, select “While Using the App” to allow location permissions usage. BBPOS Chipper OTA v1.5 CONFIDENTIAL BBPOS Limited © 2021 Page 7 of 18...
- Page 8 If prompted, open the Bluetooth in system settings, Click OK. Click Get Started to connect to the Chipper through Bluetooth with your Android/iOS device. BBPOS Chipper OTA v1.5 CONFIDENTIAL BBPOS Limited © 2021 Page 8 of 18...
- Page 9 Click Select to pick the Chipper you want to upgrade from the available device list. Connecting > Collect Chipper Information BBPOS Chipper OTA v1.5 CONFIDENTIAL BBPOS Limited © 2021 Page 9 of 18...
- Page 10 Reminder: Do not close the app or turn off the reader during update. Updating > Rebooting > Waiting for connection Reminder: Do not close the app or turn off the reader during update. BBPOS Chipper OTA v1.5 CONFIDENTIAL BBPOS Limited © 2021 Page 10 of 18...
- Page 11 Update Success! Click Done. You may now close the application or select another device to update BBPOS Chipper OTA v1.5 CONFIDENTIAL BBPOS Limited © 2021 Page 11 of 18...
- Page 12 Ensure that your Chipper is powered on with network connectivity. Connect Chipper with a USB cable. Download the Chipper OTA. Windows version: Click the link below to download the Chipper OTA. URL: https://developer.bbpos.com/app/chip per-ota-app/chipper-ota-app.exe Mac version: Click the link below to download the Chipper OTA.
- Page 13 Open the Chipper OTA. Waiting for connection. Reminder: Do not remove the USB cable while connecting. Connect Success! BBPOS Chipper OTA v1.5 CONFIDENTIAL BBPOS Limited © 2021 Page 13 of 18...
- Page 14 Reminder: Do not close the app or turn off the reader during update. Updating > Rebooting > Waiting for connection Reminder: Do not close the app or turn off the reader during update. BBPOS Chipper OTA v1.5 CONFIDENTIAL BBPOS Limited © 2021 Page 14 of 18...
- Page 15 Update Success! Click Done , then disconnect the device. Safe to remove the USB cable. You may now close the application or connect another device to update. BBPOS Chipper OTA v1.5 CONFIDENTIAL BBPOS Limited © 2021 Page 15 of 18...
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Page 16: Error Messages
Place the device close to the mobile phone. Reset the device and try again Device fails to update - 1. not update to target Use the latest Chipper OTA app and try again FW version Bluetooth 2.0 Disconnected. Place the device close to the mobile phone. - Page 17 Cannot start USB again while USB is Check Internet connection and try again. Please connecting turn off any firewall Error 0x0C0F Contact supporter Error 0x0C07 Contact supporter BBPOS Chipper OTA v1.5 CONFIDENTIAL BBPOS Limited © 2021 Page 17 of 18...
- Page 18 Fail to connect to TMS - The remote server Contact supporter returned an error: (502) Bad Gateway. Product not found - Failed: Product version Contact supporter cannot be found BBPOS Chipper OTA v1.5 CONFIDENTIAL BBPOS Limited © 2021 Page 18 of 18...
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