Spektrum SPM4651T Quick Start Manual page 5

Support Inquiry, or call the toll free telephone number referenced in the Warranty and
Service Contact Information section to speak with a Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the country you
live and use the Product in, please use the Horizon Online Service Request submission
process found on our website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely using a shipping carton.
Please note that original boxes may be included, but are not designed to withstand
the rigors of shipping without additional protection. Ship via a carrier that provides
tracking and insurance for lost or damaged parcels, as Horizon is not responsible
for merchandise until it arrives and is accepted at our facility. An Online Service
Request is available at http://www.horizonhobby.com/content/service-center_render-
service-center. If you do not have internet access, please contact Horizon Product
Support to obtain a RMA number along with instructions for submitting your product
for service. When calling Horizon, you will be asked to provide your complete name,
street address, email address and phone number where you can be reached during
business hours. When sending product into Horizon, please include your RMA number,
a list of the included items, and a brief summary of the problem. A copy of your
original sales receipt must be included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with a
LiPo battery, please contact the appropriate Horizon Product Support offi ce.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt verifying
the proof-of-purchase date. Provided warranty conditions have been met, your
Product will be serviced or replaced free of charge. Service or replacement
decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be completed and
payment will be required without notifi cation or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost. By submitting the item
for service you are agreeing to payment of the service without notifi cation.
Service estimates are available upon request. You must include this request with
your item submitted for service. Non-warranty service estimates will be billed
a minimum of ½ hour of labor. In addition you will be billed for return freight.
Horizon accepts money orders and cashier's checks, as well as Visa, MasterCard,
American Express, and Discover cards. By submitting any item to Horizon for
service, you are agreeing to Horizon's Terms and Conditions found on our website
http://www.horizonhobby.com/content/service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the
country of use and ownership. If received, a non-compliant Product
will not be serviced. Further, the sender will be responsible for
arranging return shipment of the un-serviced Product, through a
carrier of the sender's choice and at the sender's expense. Horizon
will hold non-compliant Product for a period of 60 days from
notifi cation, after which it will be discarded.
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