Avtech DGM2643SVP Operation Manual

Avtech DGM2643SVP Operation Manual

Ir bullet ip camera
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IR BULLET
IP CAMERA SERIES
OPERATION GUIDE
Please read instructions thoroughly before operation and retain it for future reference.
m5547_d5606_2603svw_svs_2103sv_V1.1

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  • Page 1 IR BULLET IP CAMERA SERIES OPERATION GUIDE Please read instructions thoroughly before operation and retain it for future reference. m5547_d5606_2603svw_svs_2103sv_V1.1...
  • Page 2 IMPORTANT SAFEGUARD All lead-free products offered by the company comply with the requirements of the European law on the Restriction of Hazardous Substances (RoHS) directive, which means our manufacture processes and products are strictly “lead-free” and without the hazardous substances cited in the directive. The crossed-out wheeled bin mark symbolizes that within the European Union the product must be collected separately at the product end-of-life.
  • Page 3 Further source codes which are subject to the GPL-licenses are available upon request. We are pleased to provide our modifications to the Linux Kernel, as well as a few new commands, and some tools to get you into the code. To get the codes, please write to marketing@avtech.com.tw.
  • Page 4: Table Of Contents

    TABLE OF CONTENTS 1. OVERVIEW ............................1  1.1 Product Features ............................1   1.2 Package Content ............................1   1.3 Cable Overview ............................1   1.4 External Alarm Connection (For selected models only) ................2   1.5 Insert a Micro SD card (For selected models only) ................... 2  ...
  • Page 5 3.8.6 Google Maps ..............................29   3.8.7 Maintenance ..............................29   APPENDIX 1 PRODUCT SPECIFICATIONS ..................31  APPENDIX 2 BIT RATE TABLE FOR REFERENCE ................34  APPENDIX 3 POE CONNECTION ....................... 36  APPENDIX 4 API ID APPLICATION FOR SMS MESSAGING .............. 37  APPENDIX 5 Q&A ..........................
  • Page 6: Overview

    1. OVERVIEW 1.1 Product Features  Free P2P Cloud EaZy Networking to connect your camera to the internet.  ONVIF standard supported to simplify system integration  POE (Power-over-Ethernet) support to eliminate the use of power cables and reduce installation costs ...
  • Page 7: External Alarm Connection (For Selected Models Only)

    1.4 External Alarm Connection (For selected models only) This camera supports external I/O device connection for easy connection. Below shows you how to connect an external device to this camera. 1.5 Insert a Micro SD card (For selected models only) For local video recording, a micro SD card slot can be found on the camera.
  • Page 8: Camera Access With Internet Explorer

    2. CAMERA ACCESS WITH INTERNET EXPLORER This network camera can be accessed via Microsoft Internet Explorer and iOS / Android mobile devices with our self-developed program EagleEyes installed depending on different using situations. Before using the camera, make sure you have configured the network settings, and the network connection is fine. For network configurations, please download “Advanced Network Setup”.
  • Page 9 Function Icon User Level Description Supervisor / Power User Switch to the live view page. Live / Normal User / Guest Enter the event record list for video playback. Supervisor / Power User Backup For details, please refer to “2.4 Event Record Search & Playback’ at page 5. Switch to the DPTZ configuration page.
  • Page 10: Digital Ptz (Dptz) Operations (For Selected Models Only)

    2.3 Digital PTZ (DPTZ) Operations (For selected models only) This camera has PTZ capability, i.e. digital PTZ (hereafter called “DPTZ”), for wide area monitoring. Click “DPTZ” to show the DPTZ control panel. FUNCTION ICON DESCRIPTION When is selected, the moving control panel will be shown to move the picture after zoom-in is Moving panel performed.
  • Page 11: Event Record Search & Playback

    2.4 Event Record Search & Playback Note: To save more recorded data, it’s recommended to use this camera with a compatible NVR. Note: (For selected models only) If a microSD card has inserted to your camera for video recording, you can also remove and insert the card to your PC for event search and playback. For details, please refer to “How to directly play video footage saved in the microSD card on PC”...
  • Page 12: Camera Configurations

    3. CAMERA CONFIGURATIONS Users can further configure this network camera by accessing via Internet Explorer. 3.1 System configuration menu Click Config. to enter the configuration page. The functions are categorized into seven menus: Network, Camera, ONVIF, Record, Storage, Trigger and General.
  • Page 13 Main Menu Sub-Menu Reference 1. Enable / disable the motion detection. 2. Set the motion detection area. Trigger Trigger 3. Configure how the camera reacts for any event. Configure to receive active alarm notifications within 5 seconds after event occurrence on Push Video* mobile devices.
  • Page 14: Network

    3.2 Network 3.2.1 Network You can set the network configuration of the network camera depending on your network type. For details, please see “Advanced Network Setup”. Note: To know how to use EaZy Networking, please refer to “APPENDIX 9 EAZY NETWORKING” at page 3.2.2 QoS QoS, Quality of Service, is the ability to control the data flow for real-time streaming.
  • Page 15: Sntp

    3.2.4 SNTP SNTP (Simple Network Time Protocol) is used to synchronize your camera time with the networked computer. Function Description Once users choose the time zone, the network camera will adjust the local area time of the system automatically. NTP Server Simply use the default SNTP server (For example, tock.stdtime.gov.tw) or change to another server with which users are familiar.
  • Page 16: Sms

    Function Description Verify Password Some mail servers are required to verify the password. Please enter the “user name” and “password”. Subject Enter the subject for the E-Mail. E-Mail Address List Add the e-mail address(s) of the assigned recipient(s). When all information is entered, click Test Mail to try if the receipt. Test 3.2.7 SMS Note: Before using this function, you need to apply an account and get an API ID from the mobile...
  • Page 17: Filter

    3.2.8 Filter Choose to permit or block the IP address(es) which can access this camera, and click Save to confirm. Function Description  Filter Configuration Error Count Set the maximum count for login failure. When the maximum count is reached, the IP address trying to access the network camera will be locked.
  • Page 18: Rtp

    Double-click it to quickly open the web browser for camera access. Port Mapping (Available only in UPnP) This function can eliminate the need to additionally access the router for port forwarding. For details, please download “Advanced Network Setup”. Note: Before using this function, make sure your router supports UPnP, and this function is enabled. If not, please access your router additionally for port forwarding.
  • Page 19: Snmp

    Function Description  Port Range The port range used by RTP is limited, and preserving 100 ports between the start port and end port is necessary. Start Port The range of the start port is 1024 ~ 65434. End Port The range of the end port is 1124 ~ 65534.
  • Page 20: Ieee 802.1X (For Selected Models Only)

    Enable SNMP V3 SNMP V3 has a higher security level than SNMP V1 / V2C to allow configuring the authentication password and encryption password. Choose Read/Write Security name or Read only Security name based on your NMS settings, and enter the community name. Then, select the authentication type from MD5 or SHA, and enter the password for authentication and encryption.
  • Page 21: Network Share

    3.2.13 Network Share This function is used to assign a location in the LAN environment to save the snapshot of events. Note: This function is available only for Windows operating systems. The information you set here will be applied when “Network Share” is selected in Trigger → Snapshot → Storage Mode.
  • Page 22: Video

    3.3.2 Video You can adjust the power line frequency of your camera (60Hz or 50Hz) to suit your environment if needed, or set the video profile which will be chosen and used in the live view (Video Profile).  Quality is related to image clearness. ...
  • Page 23: Audio (For Selected Models Only)

    3.3.5 Audio (For selected models only) You can adjust the volume of the microphone and speaker, and configure audio detection which will be used when Audio is selected in Trigger  Trigger. Item Description  Source Configuration Choose External-MIC when the microphone connected is the type which needs additional power supply; otherwise Audio Source choose External.
  • Page 24: Advanced

    3.3.6 Advanced Adjust the camera parameters if necessary. Note: The functions available depend on the model you have. Item Description Fixed Shutter Shutter Speed is a function that can adjust the duration of the electronic shutter to produce optimum image quality. Select the shutter speed suitable for your environment.
  • Page 25: Privacy Mask (For Selected Models Only)

    Item Description Day and Night This function is used to configure the day and night mode: The options available depend on the model you have.  - Always stay in the day mode (color). Night  - Always stay in the night mode (B/W). Image ...
  • Page 26: Event

    3.4 EVENT 3.4.1 Event This function is used to integrate the functions of event and alarm detection when this camera has to work with other ONVIF-compliant device. 3.5 Record 3.5.1 Record  Enable or disable the alarm record function. When Enable is set to No, the alarm record function is disabled even if you enable it in other configuration pages.
  • Page 27: Storage

    3.6 Storage 3.6.1 Memory In Memory, you can check the remaining capacity for recording, or clear all recorded data saved if needed. This camera series has built-in 20MB memory for event recording. For the models which support video recording to a microSD card, a microSD card can be inserted to the cameras to expand storage capacity. When the storage capacity is full, the oldest footage will be overwritten by the new footage.
  • Page 28: Trigger

    Step5: You’ll see the event list including the event logs saved in the microSD card. Find the log you want and double click it to play. 3.7 Trigger 3.7.1 Trigger You can configure how this camera reacts when there’s an alarm or motion event. Note: The audio &...
  • Page 29  Detect Item Description Enable or disable detection from external alarm-in device, and click the title External Alarm (in blue) to set N.O. External Alarm* or N.C. depending on the configuration of your alarm-in device. Motion Enable or disable motion detection. Motion detection is not supported when the stream format is Motion JPEG.
  • Page 30: Push Video (For Selected Models Only)

    3.7.2 Push Video (For selected models only) “Push Video” is an active notification system integrated with smart phones. Users are able to receive alarm notifications within 5 seconds after event occurrence, check what happened with video playback, and take actions immediately. Note: For Push Video to work properly, make sure the record function is on in Record ...
  • Page 31: General

    Time-lapse Recording This function allows users to create time-lapse recording by combining snapshots together. Note: To use this function, make sure Network Share is configured well in Network  Network Share. For details, please go to “3.2.13 Network Share” at page 16. Step1: Configure when to take snapshots in Snapshot, and choose Network Share as the storage mode.
  • Page 32: Time

    3.8.2 Time Set daylight saving time and the current time, and click Save to confirm. You can also choose to show (Enable) or hide (Disable) the current time on the live display in OSD. Function Description  Time Configuration Set the current date. Date Set the current time.
  • Page 33: Online

    3.8.4 Online You can check the current online user(s) with respective online information. To refresh the list, click Reload.  To allow anonymous login, select Enable in Anonymous Viewer Login.  To limit the number of login users, enter the number from 1 ~ 10 in Max Online User. 3.8.5 Account You can create a new account with different user access privilege, or delete or modify an existing account setting.
  • Page 34: Google Maps

    3.8.6 Google Maps This function is used to let you know where the network camera is. The system will prompt you to apply a Google Maps Key if your access is denied. Please follow the instructions below when you’re denied: Step1: Click Sign up for a Google Maps key to enter the application page.
  • Page 35 Step2: Select Upgrade to start system upgrading. Note: You’ll be prompted to keep current configurations. It’s recommended to keep them, or all configurations will be restored to default values after upgrade. Note: It takes a few minutes to finish the upgrade process. Do not disconnect the power during firmware upgrade, or the upgrade may be failed.
  • Page 36: Appendix 1 Product Specifications

    APPENDIX 1 PRODUCT SPECIFICATIONS Model 1 ▓ Network LAN Port LAN Speed 10/100 Based-T Ethernet DDNS, PPPoE, DHCP, NTP, SNTP, TCP/IP, ICMP, SMTP, FTP, HTTP, RTP, RTSP, RTCP,IPv4/IPv6, Bonjour, Supported Protocols UPnP, DNS,UDP,IGMP, QoS, SNMP ONVIF Compatible YES (Profile S) Numbers of Online Users (1) Multiple user access levels with password (2) IP address filtering...
  • Page 37 Model 2 Model 3 Model 4 ▓ Network LAN Port LAN Speed 10/100 Based-T Ethernet DDNS, PPPoE, DHCP, NTP, SNTP, TCP/IP, ICMP, SMTP, FTP, HTTP, RTP, RTSP, RTCP,IPv4/IPv6, Bonjour, Supported Protocols UPnP, DNS,UDP,IGMP, QoS, SNMP ONVIF Compatible YES (Profile S) Number of Online Users (1) Multiple user access levels with password Security...
  • Page 38 Model 5 ▓ Network LAN Port LAN Speed 10/100 Based-T Ethernet DDNS, PPPoE, DHCP, NTP, SNTP, TCP/IP, ICMP, SMTP, FTP, HTTP, RTP, RTSP, RTCP,IPv4/IPv6, Bonjour, Supported Protocols UPnP, DNS,UDP,IGMP, QoS, SNMP ONVIF Compatible YES (Profile S) Number of Online Users (1) Multiple user access levels with password Security (2) IP address filtering...
  • Page 39: Appendix 2 Bit Rate Table For Reference

    APPENDIX 2 BIT RATE TABLE FOR REFERENCE The data below is for reference only. The bit rates listed here may vary depending on the resolution, image quality & frame rate you choose, the complexity of your monitoring area, and how often the moving objects show in your monitoring area. Testing Environment ...
  • Page 40 Resolution Quality Frame Rate (Dynamic) kbps (Static) kbps SXGA Best 1/15 High Normal Basic Best High Normal Basic QVGA Best High Normal Basic...
  • Page 41: Appendix 3 Poe Connection

    APPENDIX 3 POE CONNECTION This device supports PoE (Power-over-Ethernet), developed by the IEEE802.3af or IEEE802.3at task force, and power can be supplied over the same network (Ethernet) cable as the one used to connect to Internet. No power cable is needed. Below shows two examples of POE application for reference. ...
  • Page 42: Appendix 4 Api Id Application For Sms Messaging

    APPENDIX 4 API ID APPLICATION FOR SMS MESSAGING To allow the camera automatically sending a text message when an event happens, you need to apply an API ID from a mobile messaging company first, such as Clickatell or EVERY8D. Below shows an example of how to get an API ID from Clickatell. Note: The SMS messaging may not be totally free.
  • Page 43 Step5: In your account, find Connection Status and create a connection (API ID). Step6: Select “HTTP/S”. Give a meaning name for this connection, and click Submit and Get API ID. Step7: An API ID will be generated as follows. Note: Note down the API ID for SMS notification setting later.
  • Page 44: Appendix 5 Q&A

    APPENDIX 5 Q&A I can connect to this camera in my house or office where it’s installed with wireless network. But when I leave my house or office, I can’t connect to it from my mobile phone (with 3G network), or other PC (connected to Internet).
  • Page 45 Step2: Click Sign-in & Security. Step3: Roll down to the bottom of the page and check the Allow less secure apps.
  • Page 46: Appendix 6 Recording Time Table

    APPENDIX 6 RECORDING TIME TABLE Below shows the estimated total recording time for each recording resolution. The recording time per resolution is the average value collected from the both alarm trigger conditions indicated in “Testing Environment”, and is for reference only. The time may vary depending on the resolution, image quality &...
  • Page 47: Appendix 7 Prerequisites For Network Share

    APPENDIX 7 PREREQUISITES FOR NETWORK SHARE “Push Video” is an active notification system, different from traditional FTP & Email notification methods. It’s more active and stable, but also easier to be affected by your network bandwidth. A7.1 Check PC IP Address Note: The instructions below are taking Windows 7 and 8 for an example.
  • Page 48: A7.2 Create "Administrator" Account

    A7.2 Create "Administrator" Account It’s recommended to create a new administrator account on the PC for Network Share to use, or user could use the existing administrator account. Note: The instructions below are taking Windows 7 and 8 for an example. Step1: Go to User Accounts ...
  • Page 49: A7.3 Share Folder

    A7.3 Share Folder Note: The instructions below are taking Windows 7 and 8 for an example. Step1: Right-click the folder you want to use to save snapshots for Network Share, and choose Properties. Step2: In Share Properties, select the tab of “haring, and choose Share…. Step3: Choose the account you want to share with, and click Share to save.
  • Page 50: Appendix 8 Enable Push Video

    APPENDIX 8 ENABLE PUSH VIDEO A8.1 What’s Push Video “Push Video” is an active notification system, different from traditional FTP & Email notification methods. It’s more active and stable, but also easier to be affected by your network bandwidth. When “Push Video” is enabled and any alarm event occurs, you’ll be able to receive notifications on your iPhone / iPad / Android mobile device within 5 seconds.
  • Page 51: A8.3.2 From Android Mobile Device

    Step2: Open EagleEyes, and switch Guard to ON. You’ll receive the message indicating that Push Video is Step3: Return to the main page or standby page. You’ll receive event notifications when there’s an alarm event. Follow the on-screen instruction to immediately play the recorded clip. A8.3.2 From Android Mobile Device Step1: Open EagleEyes, and switch Guard from OFF to ON.
  • Page 52: Appendix 9 Eazy Networking

    Note: This function is for selected models only. EaZy Networking is a free P2P cloud service to connect AVTECH devices to the Internet automatically by plug-and-play, enabling you to check the live view via your mobile device or laptop at anytime.
  • Page 53 Step3: Open Internet Explorer, and enter the IP address and port number you found to enter the login page. The format is: http://ipaddress:port. Enter the user name and password to login. The default user name and password are both admin. Then, choose Config.
  • Page 54 Step7: (Optional) If your camera has LED indicators, make sure both indicators are always on, and select Yes to continue. Step8: Enter or scan the MAC address. 000E53 - Find the address sticker on the camera starting with , and type it manually. Or, - Access the camera as shown in Step3 to scan the QR code.
  • Page 55: A9.1.2 Checking Remaining Data Allowance

    A9.1.2 Checking Remaining Data Allowance Step1: Log into the cloud service. Step2: Select Details to go to account information, and select Available Data Allowance. A9.1.3 Sharing Cloud Device Access with Other Account(s) Note: One cloud device could be shared up to 30 cloud accounts, but the access to the device might be failed because it is still restricted to the maximum online user setup of the device.
  • Page 56 Step5: Check again the account with which you want to share your cloud device, and select Next to confirm and continue. Step6: Specify the access permission of the specified account, which account’s data allowance should be consumed after access successfully, and how long the account is allowed to stay after access successfully. ...
  • Page 57: A9.2 Via Internet Explorer On Pc / Laptop

    A9.2 Via Internet Explorer on PC / Laptop Note: EaZy Networking setup via a web browser is only available on Internet Explorer. A9.2.1 Setup Step1: Find a laptop and connect it to the same router physically (with a RJ45 network cable) or wirelessly as the one to which the camera is connected.
  • Page 58 Step4: Open Internet Explorer on a PC / laptop, and enter https://ez.eagleeyes.tw. In the login page, register an account for Cloud Service. If you’ve got an account, please just log in. Note: You PC must be connected to Internet. Step4: Click + on the left pane, and you’ll be prompted to install plugins: EaZy Control and EaZy Wizard. Please follow the instructions to install these two plugins to ensure the service works properly.
  • Page 59 Step7: When your device is found, you’ll be directed to the next page to change the device title if you want. Note: The device name changed here will be fixed and can’t be changed later. Click Apply to continue. You’ll be prompted to confirm if you want to remove the default user name and password.
  • Page 60: A9.2.2 Checking Remaining Data Allowance

    A9.2.2 Checking Remaining Data Allowance Step1: Log into the cloud service. Step2: Select Account Information on the top right corner to go to account information, and select Available Data Allowance. A9.2.3 Sharing Cloud Device Access to Other Account(s) Note: One cloud device could be shared up to 30 cloud accounts, but the access to the device might be failed because it is still restricted to the maximum online user setup of the device.
  • Page 61 Step5: Specify the access permission of the specified account, which account’s data allowance should be consumed after access successfully, and how long the account is allowed to stay after access successfully.  Who should pay data allowance: Who should pay The order to consume data allowance data allowance The free data allowance provided by the device ->...
  • Page 62: A9.3 Icons

    The cloud icon will be grayed out if the EaZy server can’t be connected. You’ve shared the access right of the device with other cloud account via Buddy (AVTECH Cloud Service). Depending on the device color The icon will be grayed out if you disable the device share.
  • Page 63: Appendix 10 Micro Sd Card Compatible List

    APPENDIX 10 MICRO SD CARD COMPATIBLE LIST Note: Check the specifications of your camera and see if your camera has a microSD card slot. Manufacturer Capacity Class Manufacturer Capacity Class ADATA Transcend Class 6 Class 2 Apacer Class 4 Class 4 Class 6 SanDisk Class 6...

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