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Faults and what to do about them.
en
Faults
The programme is taking
longer than usual.
The length of the
programme changes
during the wash cycle.
Water remaining in the
care-product
compartment v u.
Odours in the washing
machine.
The Å symbol is lit on
the display panel. Foam
may also be leaking from
the detergent drawer.
Repeated, intensive
foaming.
Detergent/fabric softener
drips off the seal and
collects on the door or in
the seal fold.
I am unable to connect to
my home network. The
| symbol does not
appear on the display
panel.
Home Connect is not
working.
Loud noises, vibrations
and machine
"wandering" during the
spin cycle.
62
Cause/remedy
Not a fault – the unbalanced load detection system is adjusting an
■
imbalance by repeatedly redistributing the laundry.
Not a fault – the foam detection system is active – a rinse cycle has been
■
switched on.
Not a fault – the programme sequence is optimised for the specific washing
process. This may change the length of the programme shown on the display
panel.
Not a fault – the effectiveness of the care product is not affected.
■
Run the Drum clean Û or i Cottons 90 °C programme without laundry.
Add standard washing powder or a detergent that contains bleach.
Note: .
To prevent foaming, only use half the amount of detergent
recommended by the detergent manufacturer. Do not use detergents intended
for woollens or delicates.
Have you used too much detergent?
Mix one tablespoon of fabric softener with 1/2 litre of water and pour it into
compartment v u (not suitable for outdoor clothing, sportswear or items
made with down).
Use less detergent for the next wash cycle.
Check your basic dosage and dosage strength settings.
■
If necessary, use a different liquid detergent.
■
There is too much detergent/fabric softener in the dispensers. Do not fill the
dispensers above the Max. mark.
Wi-Fi is switched off.To connect to your home network, switch on Wi-Fi.
■
Wi-Fi is switched on but I have not been able to connect to my home
■
network.Check whether your home network is available or try to connect
to your home network again.
You can find solutions to problems with Home Connect at www.home-
■
connect.com.
The availability of the Home Connect functionality depends on the
■
availability of the Home Connect Services in your country. Home Connect
Services are not available in every country - for further information please
check: www.home-connect.com.
Is the appliance level?Level the appliance. ~ Page 20
■
Are the appliance's feet secured?Secure the appliance's feet.
■
~ Page 20
Have the transportation securing means been removed? Remove the
■
transportation securing means. ~ Page 16
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