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Frequently Asked Questions
Q: I'm transferring service from another wireless carrier.
How can I keep my current phone number?
A:
Do not terminate your service with your existing company
before initiating service with AT&T. Complete activation of
new service, then dial
then
"0"
assist you with porting your current wireless phone number.
(Port-in rules apply).
Q: What happens if I run out of funds in my account?
A: •
Purchase a new card or PIN at any AT&T retail location or
participating authorized dealer
•
To pay by credit card, debit card or checking account,
dial
611
"Add Money" option from the menu
•
Refill online at
Q: How do I check my expiration date?
A:
You may dial
message indicating your account balance and expiration date,
or dial
611
Account Balance" option, or go to
get additional details about your account.
Q: What happens to the balance in my account if I don't use
all the funds before they expire?
A:
Funds would be forfeited, and the account would begin a
60-day grace period before it is deactivated. However, refill
your account before your current balance expires and the
balance carries over to the new expiration date.
16
611
to talk to a Customer Care Representative who can
from your wireless phone and select the
OR
att.com/mygophone
777#
and press
*
from your wireless phone and select the "Get My
and press
"4"
SEND
to receive a text
att.com/mygophone
for "More Options, "
and
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