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IMPORTANT NOTES!
* Be sure to wring excess water out of the cloth or sponge when cleaning around the
controls or any electrical part.
** To prolong container life, Vitamix® recommends using soaps with a low Ph balance,
such as a liquid dishwashing detergent (Ivory Liquid®).
*** Recommended sanitising solution: 1.5 tsp. 7.4 ml institutional or household bleach in
2.0 L water.
Cleaning Products: Do not use abrasive cleaning agents or concentrated bleach when
cleaning. Do not use any cleaners containing Quaternary Sanitisers on the containers.
Cleaning: Switches may become sticky from use. Unplug the machine and use a wet
cloth, moistened with water and a mild detergent, to clean around the edges of the switch
paddles until they function freely. Clean carefully, using caution not to allow water or
other liquids to infiltrate the switch. Dry with a soft cotton cloth.
Motor Base/Control Panel
1. Unplug the power cable.
2. Gently wash the outside surface with a damp soft cotton cloth moistened with a mild
solution of warm water and non-abrasive detergent or non-abrasive liquid spray cleaner.
Never immerse the motor base in water or any other liquid.
3. Thoroughly clean the switches so that they work freely. They may become sticky from use.
Unplug the machine and use a wet cloth, moistened with water* and a mild detergent, to
clean around the edges of the switch paddles until they function freely. Work the switches
back and forth a few times to loosen any dried residue underneath. Leaving switches
sticky will damage or burn out the switches. Clean carefully, using caution not to allow
water or other liquids to infiltrate the switch.
4. Dry with a soft cotton cloth.
Lid
Separate the lid and plug. Wash in warm soapy water. Rinse clean under running water and
dry. Reassemble before use.
Container and Lid
For maximum container life, do not wash in a dishwasher.
1. To Clean: Fill container 1/4 full with warm (43˚C) water and add a few drops of dishwashing
liquid.** Return the container to the motor base and firmly position the two-piece lid.
Run the machine for 30 seconds. Empty the container. Repeat this step.
2. To Rinse: Fill the container 3/4 full with warm (43˚C) water, do not add soap. Return the
container to the motor base and firmly position the two-piece lid. Run the machine for
30 seconds. Empty the container.
3. If any solid residue remains, remove the blade assembly and wash all container parts in
warm soapy water. Rinse and drain. Reassemble before the next step. Do not soak the
blade agitator assembly.
4. To Sanitize: If all solid residue is gone after Step 2 or after the completion of Step 3, fill the
container 3/4 full with a sanitising solution mix.*** Return the container to the motor base
and firmly position the two-piece lid. Run the machine on a high speed for 30 seconds.
Turn off the machine and allow the mixture to stand in the container for an additional
1 1/2 minutes. Pour out the mixture.
5. Return the container to the motor base and run it empty for an additional 5 seconds. Do not
rinse after sanitizing. Allow the container to air dry.
c
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l e a n i n g a n d
R o u b l e S h o ot i n g
If you cannot fix your machine with these suggestions, technical help is available by calling Vitamix®
technical support on +1 800 886 5235. If you purchased your equipment outside the U.S.A., contact
your local Vitamix Distributor or telephone the Vitamix International Division on +1 440 782 2450
or email international@vitamix.com to find a distributor in your country. For online help, visit
www.vitamix.com/commercial.
IMPORTANT NOTES!
Problems:
•
Increased vibration
•
Leaking from the bottom of the
container
•
Increased container noise
•
Machine will not run
•
Loud noise from blades
•
Blades don't spin
•
The machine will not run when the
Start/Stop switch is activated
•
The machine is running irregularly
•
Setting selected starts the wrong
program
NOTE: The thermal protector may have shut the machine off. If the motor shuts off, press
the On/Off switch to Off. Turn the power switch on after 5 minutes to check if blender is
reset and ready to operate. The blender might require up to 45 minutes to reset. Cooling
may be quickened by placing the motor base in a cool spot. Unplug first. To speed up
the process, try circulating the air with a vacuum or fan aimed at the bottom of the base.
When the thermal protector shuts off the motor, review your processing techniques and
your instructions.
Your recipes may be too thick (add liquid), be processed for too long at too low a speed
setting, or have too much material in them. If the motor seems to be overheating but
the thermal protector has not turned the machine off, stop the machine and remove the
container from the base.
Possible Actions:
a. Check the blade assembly for loose, damaged
or nicked components and replace.
b. Tighten the retainer nut with the retainer nut
spanner, moving clockwise until it is snug.
a. Double-check to make sure that the power
cable is firmly in the power socket.
b. Check to make sure that the switches are
clean and moving freely.
c. The thermal protector may have shut the
machine off. If the motor shuts off, press the
On/Off switch to Off. Turn the power switch
on after 5 minutes to check if blender is reset
and ready to operate. The blender might
require up to 45 minutes to reset.
a. Drive socket may be broken. Check for a fine
crack down the center, or worn teeth, replace
with a new drive socket (Item No. 891).
Instructions are included with the part.
b. Blade bearings need to be replaced. Spin the
blades using the drive spindle at the bottom
of the container. If the blades spin freely with
no resistance, replace the blade assembly.
Check the On/Off switch to make sure that the
switch is in the on position. Note: The Start/Stop
switch is lit when the power is on.
a. Turn the machine off and on again to reset
the programming.
b. Reset the machine to its original factory
settings.
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