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MAINTAINING YOUR VITAMIX BLENDER
In order to maximise the life of and keep your Vitamix® product in good working order, it is important that
you follow a few simple maintenance tips:
1. Periodically inspect the drive socket for visible wear and tear, cracks or breaks to the socket. If
damage is found, replace the drive socket with the extra drive socket enclosed with your blender. To
purchase additional replacement drive sockets, contact Vita-Mix® Corporation (hereinafter 'Vitamix')
on +1 (800) 866 5235 to find a dealer near you. For customers outside the U.S.A., contact your
authorised Vitamix Distributor, or call the Vitamix International Division at +1 (440) 782 2450 or email
international@vitamix.com for a distributor near you.
2. Manually rotate the blade-bearing assembly to make sure that it turns without hesitation or doesn't
spin too freely. If the blade hesitates or spins too freely, contact Vitamix for warranty information or
to find a dealer near you.
3. Never run the machine without the centring pad properly placed on the base and never remove the
container from the base before blending is complete and the blades have stopped moving.
LIMITED WARRANTY (Unless otherwise covered by a Contract)
Vita-Mix® Corporation (hereinafter 'Vitamix') warrants to the original end user ('Purchaser') that its
commercial Vitamix blenders (consisting of a motor base, container and lid, hereinafter collectively referred
to as the 'Equipment') will be free from defects in material and workmanship for the warranty periods
applicable to the Equipment as described herein and subject to the conditions set forth below. Proof of
purchase is required.
The following are the sole remedies of the Purchaser and set forth the only warranty obligations of Vitamix.
No employee of Vitamix or any other person is authorised to make any warranty in addition to or
amendment of the following warranties.
WHAT IS COVERED UNDER THE WARRANTY
A. Motor Base Warranty (which includes the control board and touch pad):
Vitamix warrants to the original end user that:
•
If the motor base fails due to defects in material or workmanship within thirty (30) days from the date
of purchase, then Vitamix will replace the motor base with a new motor base.
•
If the motor base fails due to defects in material or workmanship after thirty (30) days from the date
of purchase but within one (1) year from the date of purchase, then Vitamix will assume the cost of all
parts and labour necessary to repair the motor base.
•
If the motor base fails due to defects in material or workmanship after the first year but within three
(3) years from the date of purchase, then Vitamix will assume the cost of all parts necessary to repair
the motor base.
B. Container, Lid, Lid Plug, Centring Pad, Blade Assembly, Drive Socket and Sound Enclosure Warranty
(if included): Vitamix warrants to the original end user that if a sound enclosure, container, lid, blade
assembly or drive socket fails due to a defect in materials or workmanship within one (1) year from the
date of purchase, Vitamix will assume the cost of all parts and labour necessary to repair the component.
The sole obligation of Vitamix under these warranties is to repair or replace the warranted part or parts as
determined exclusively by Vitamix.
IN NO EVENT, WHETHER BASED ON CONTRACT, INDEMNITY, WARRANTY, TORT (INCLUDING
NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, SHALL VITAMIX BE LIABLE FOR ANY SPECIAL,
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING, WITHOUT
LIMITATION, LOSS OF PROFIT OR REVENUE. THE ABOVE LIMITED WARRANTY IS YOUR EXCLUSIVE
REMEDY, AND YOU AND VITAMIX HEREBY EXPRESSLY DISCLAIM ALL OTHER WARRANTIES OR
CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTY
OF MERCHANTABILITY AND ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE,
AND, WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, YOU AND VITAMIX HEREBY
EXPRESSLY EXCLUDE, TO THE EXTENT PERMITTED BY LAW, THE APPLICATION OF ANY SALE OF GOODS
LEGISLATION AND THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE
OF GOODS, AS MAY BE APPLICABLE. Some jurisdictions do not allow a limitation on implied warranties or
on special, incidental or consequential damages.
WHAT IS NOT COVERED UNDER THE WARRANTY (Coverage Exclusions)
These warranties do not include repairs needed due to:
A. Normal wear-and-tear;
B. Abuse, misuse, negligent use;
C. Alteration of the Equipment, including but not limited to the motor base, container, lid or sound enclosure;
D. Exposure to extreme conditions; or
E. Improper installation of the Equipment, including but not limited to poor workmanship, not following
specifications provided and/or inadequate ventilation of the 'In-Counter' models of the blending unit.
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W
o m m e R c i a l
a R R a n t y
WHEN DO THE WARRANTIES APPLY? (Coverage Conditions)
The warranties contained herein run only to the original end user and are not transferable. To make a
warranty claim, proof of purchase is required.
Any warranty offered by Vitamix is only valid if used in accordance with: a) the owner's manual that may
also be accessed at vitamix.com; b) the express warranty; and c) any and all maintenance instructions
regardless of when they are supplied.
WHAT CAUSES THE WARRANTY TO BE VOID
All product warranties are void if:
The blender is placed in a sound enclosure not manufactured by Vitamix.
Any component of a covered piece of Equipment or part has been modified, altered, 'reconditioned' or
repaired by persons other than Vitamix, an authorised Vitamix Service Center or an authorised Vitamix
Distributor.
Any covered Vitamix component is used with a component not expressly authorised in writing by Vitamix
(i.e. using a Vitamix container with a non-Vitamix motor base and/or using a Vitamix motor base with a
non-Vitamix container); or
Any part of the blender is improperly installed, including but not limited to poor workmanship, not following
specifications provided and/or inadequate ventilation of the 'In-Counter' models.
HOW TO OBTAIN WARRANTY COVERAGE AND REPAIR
Who to Contact For Warranty Service and Repair: In the event that your Vitamix blender needs service or
repair covered by the terms of this warranty, please call Vita-Mix Corporation, an authorised service center
or a local distributor for warranty assistance.
For Equipment purchased and located in the U.S.A.: Call Vitamix Technical Support: (800) 886 5235.
For Equipment purchased outside the continental U.S.A.: Contact your authorised Vitamix Distributor or the
Vitamix International Division on +1 (440) 782 2450 or email international@vitamix.com to find a distributor
near you.
You will be asked to provide proof of purchase for the Equipment. If the remote technical support team
cannot fix the Equipment remotely, the Equipment will need to be serviced. The team will help you to either
locate an authorised service center or arrange for the Equipment to be shipped back to Vitamix.
How to Ship the Equipment to Vitamix for Service
A. Obtain a Return Authorisation Number Before Shipment. Do not return or send in Equipment without
approval from Vitamix. Under no circumstances will Vitamix be responsible for the cost of any
unauthorised repairs. All Equipment returns must have the Return Authorisation Number ('RA') clearly
marked on the outside of the box. Any Equipment that is sent to Vitamix without prior authorisation or
approval will be returned to the sender's address 'as is' without repair.
B. Properly Package The Returned Item. Any item sent to Vitamix must be sent in the original or sufficient
packaging.
Drink Machine Two Speed and Drink Machine Advance
Volts: 120 VAC
Amps: 11.5 (2.3 peak hp*)
Hz:
50/60
S
p e c i f i c at i o n S
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