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NL customer service
s
service service
a
If you have any questions, cannot
rectify a fault with the device yourself
or if the device needs to be repaired,
please contact our customer service.
Original replacement parts that are
relevant for the function in
accordance with the relevant
Ecodesign Regulation can be
obtained from our after-sales service
for a period of at least 10 years from
the time of placing the device on the
market within the European
Economic Area.
Remark: Calling in the service department
within the framework of the manufacturer's
warranty conditions is free of charge.
Detailed information about the
warranty period and warranty
conditions in your country can be
obtained from our after-sales service,
your dealer or on our website.
When contacting the after-sales
service, you will need the product
number (E-No.), production number
(FD) and serial number (Z-No.) of the
device.
You can find the contact details of
the after-sales service in the supplied
service list or on our website.
Product number (E-Nr.),
production number (FD) and
serial number (Z-Nr.)
The product number (E-Nr.), the
production number (FD) and the serial
number (Z-Nr.) can be found on the type
plate of the appliance.
The type plate can be found on the
inside of the appliance door.
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You can make a note of the data so
that you can quickly find your device
data and service phone numbers.
AQUA-STOP guarantee
In addition to the warranty claims
against the seller based on the
purchase agreement and our
manufacturer's warranty, you will be
compensated if the conditions below
are met.
s If due to an error in the AquaStop
If water damage is caused to the
system, we will reimburse private
users for damage. To guarantee the
water protection system, the
appliance must be connected to the
mains.
s The liability guarantee
applies to the life of the device.
s Condition for entitlement to
there is a guarantee that the device
with AquaStop has been set up and
connected professionally and in
accordance with our installation
instructions; this also includes the
professionally installed extension of the
AquaStop (original accessory). Our
warranty does not cover defective
supply lines or fittings up to the
AquaStop connection on the tap.
s While using an appliance
In principle, with AquaStop you do
not have to keep up with it or. turn
off the tap after use for safety
reasons. The tap should only be
turned off if you are away for a
longer period of time, for example
if you are going on holiday for a
few weeks.
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