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DriveCore Install DA Series
• DCi 4|300DA
• DCi 4|600DA
• DCi 4|1250DA
Product Registration: Register your new product at http://warranty.harmanpro.com.
Obtaining Other Language Versions: To obtain information in another language about the use of this product, please contact your local Crown Distributor. If you need
assistance locating your local distributor, please contact Crown at 574-294-8000 or visit www.crownaudio.com.
This manual does not include all of the details of design, production, or variations of the equipment. Nor does it cover every possible situation which may arise during
installation, operation or maintenance.
The information provided in this manual was deemed accurate as of the publication date. However, updates to this information may have occurred. To obtain the latest
version of this manual, please visit the Crown website at www.crownaudio.com.
Trademark Notice: Com-Tech, BCA, Crown, Crown Audio, Amcron and Multi-Mode are registered trademarks of Crown International. DriveCore, DriveCore Install,
IQwic, PIP and PIP2 are trademarks of Crown International. Other trademarks are the property of their respective owners.
Some models may be exported under the name Amcron
© 2018 by HARMAN International
Operation Manual
®
, Inc. 1718 W. Mishawaka Rd., Elkhart, Indiana 46517-9439 U.S.A. Telephone: 574-294-8000
®
• DCi 8|300DA
• DCi 8|600DA
5072439-B – 2/18
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Table of Contents
Related Manuals for Harman Crown DriveCore Install DA Series
Summary of Contents for Harman Crown DriveCore Install DA Series
- Page 1 IQwic, PIP and PIP2 are trademarks of Crown International. Other trademarks are the property of their respective owners. Some models may be exported under the name Amcron ® © 2018 by HARMAN International , Inc. 1718 W. Mishawaka Rd., Elkhart, Indiana 46517-9439 U.S.A. Telephone: 574-294-8000 5072439-B – 2/18...
- Page 2 Important Safety Instructions WATCH FOR THESE SYMBOLS: 1. Read these instructions. The lightning bolt triangle is used to alert the user to 2. Keep these instructions. the risk of electric shock. 3. Heed all warnings. The exclamation point triangle is used to alert the user 4.
- Page 3 DCi DriveCore Installed DA Series Model Names: 4│300DA, 4│600DA, 8│300DA, 8│600DA, 4│1250DA This declaration of conformity is issued under the sole responsibility of Harman Professional Inc. The object of the declaration described above is in conformity with the relevant Union harmonization legislation: 2014/35/EU...
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Page 4: Table Of Contents
Table of Contents Welcome �������������������������������������������������������������������������� 1 Mastership ........................... 37 Dante LED indicators ......................38 Features ..........................1 Routing Dante ........................38 How to Use This Manual ......................1 Using Device Presets �����������������������������������������������������������40 Installing the Amp ��������������������������������������������������������������� 2 Amplifier Presets ......................... 40 Unpacking .......................... -
Page 5: Welcome
Three-year, no-fault, transferable warranty (your investment is fully protected) • Complies with GreenEdge™ by HARMAN (environmentally friendly practices in design, manufacturing, and packaging complement energy-efficient operation) How to Use This Manual This manual provides the necessary information to safely and correctly setup and operate your Crown product. It does not cover every aspect of installation, setup, or operation that might occur under every condition. -
Page 6: Installing The Amp
Installing the Amp Installing the Amp Unpacking Unpack the amplifier and inspect it for any damage that may have occurred during transit. If damage is found, notify the shipping company immediately. Only you can initiate a claim for shipping damage, though Crown will be happy to help as needed. If the product arrived showing signs of damage, save the shipping carton for the shipper’s inspection. -
Page 7: Front Panel Overview
Front Panel Overview Front Panel Overview Indicators Fault Indicator (red): Flashes when the amplifier output channel has stopped operating. Thermal Indicator (red): Illuminates when the channel reaches 80 degrees Celsius, indicating the onset of protection compression. If the temperature continues to rise, the amplifier output will shut off at 98 degrees Celsius and remain Power Indicator (blue) off until a safe operating temperature is reached. -
Page 8: Making Hardware Connections And Applying Power
Making Hardware Connections and Applying Power Making Hardware Connections and Applying Power Wiring Input Connectors Crown recommends using pre-built or professionally wired balanced cables (two-conductor plus shield). Balanced wiring provides better rejection of unwanted noise and hum; however, unbalanced line may also be used. Use 6-pin plug-in cable ends at the amp input connectors. -
Page 9: Connecting Network Cables
Making Hardware Connections and Applying Power Connecting Network Cables When making connections to the control network and Dante ports, the included ferrites should be attached ETHERNET to the network and Dante cables at the back of the amplifier as shown in Figure 6. Both a small and large 100Mb ferrite should be attached to each cable as shown. -
Page 10: Application Examples
Application Examples Application Examples Dual Mode Low-Z (2Ω, 4Ω, 8Ω, or 16Ω) Output Operation Typical input and output wiring, along with Audio Architect software settings, are shown in Figure 7 and Figure 8. Inputs If using analog inputs, connect the inputs with wiring in place for each channel. -
Page 11: Bridge Mode Low-Z (4Ω, 8Ω, Or 16Ω) Output Operation
Application Examples Bridge Mode Low-Z (4Ω, 8Ω, or 16Ω) Output Operation Typical input and output wiring, along with software settings, are shown in Figure 9 and Figure 10. Inputs If using analog inputs, connect the inputs to the odd- numbered channels (1,3,5,7) only. Even-numbered inputs are disabled when bridge mono mode is used. -
Page 12: Dual Mode High-Z (70Vrms/100Vrms) Output Operation
Application Examples Dual Mode High-Z (70Vrms/100Vrms) Output Operation Typical input and output wiring, along with software settings, are shown in Figure 11 and Figure 12. Inputs If using analog inputs, connect the inputs with wiring in place for each channel. If the same signal ETHERNET GPIO 100Mb... -
Page 13: Bridge Mode High-Z (140Vrms/200Vrms) Output Operation
Application Examples Bridge Mode High-Z (140Vrms/200Vrms) Output Operation Typical input and output wiring, along with software settings, are shown in Figure 13 and Figure 14. Inputs If using analog inputs, connect the inputs to the odd- numbered channels (1,3,5,7) only. Even-numbered inputs are disabled when bridge mono mode is used. -
Page 14: Installing The Software And Configuring The Network
Installing the Software and Configuring the Network Installing the Software and Configuring the Network Installing Audio Architect The DCi DA Series amplifiers are configured using the HiQnet Audio Architect software. The latest version of Audio Architect can be downloaded from https://audioarchitect. -
Page 15: Configuring The Network Using Netsetter
Installing the Software and Configuring the Network Configuring the Network Using NetSetter NetSetter is a software tool that enables you to discover HiQnet devices and reconfigure their network settings in real time, from one central location. Its function is to configure a system of devices to interoperate correctly on the same network and resolve conflicts quickly and easily. - Page 16 Installing the Software and Configuring the Network g� Discovered Only discovered devices with no conflicts will be displayed. h� DHCP/Auto-IP All devices which have been discovered with DHCP/Auto-IP enabled and those which have been set to use DHCP/Auto-IP on applying the edits are displayed. 3�...
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Page 17: The Netsetter Grid
Installing the Software and Configuring the Network The NetSetter Grid The NetSetter grid is divided into the 12 sections described below. Figure 19: NetSetter grid 1� MAC Address Displays the MAC address of the discovered device. The data in this field cannot be edited. NOTE: If more than one MAC address is discovered for a single device (e.g., HiQnet device MAC address, Dante card MAC address, etc.), the field will be represented as a dropdown menu and the desired MAC address can be selected from the list. - Page 18 Installing the Software and Configuring the Network • When the device is not selected, the device Default Gateway address field is displayed but is grayed out. • When the device is selected and highlighted in orange, the field is represented in dark gray. NOTE: Once edits have been made, it is critical to click the Apply Current Edits or Apply and Exit buttons for the changes to take affect.
- Page 19 Installing the Software and Configuring the Network c� HiQnet Conflict If a device has a unique IP address yet has a HiQnet address conflict, this error will be shown regardless of other status notifications. When the device is not selected, the "HiQnet conflict" label is represented in red. The "HiQnet conflict"...
- Page 20 Installing the Software and Configuring the Network 11� Container : Position The Container and Position Venue Data is displayed here (separated by a colon), as reported by the discovered device. The field is left blank for discovered PCs running an instance of HiQnet software. HiQnet software programs include System Architect, Audio Architect, and Performance Manager. TIP: A selected device may have its Venue Data cleared (including all Building, Floor, and Room Venue data) by pressing the Clear Container button.
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Page 21: Offline/Online Operation Explained
Installing the Software and Configuring the Network Offline/Online Operation Explained Audio Architect has two defined modes of operation: offline and online. When operating in offline mode, system setting changes made in Audio Architect will not be reflected in the system hardware devices in real time;... -
Page 22: Going Online
Installing the Software and Configuring the Network Going Online Before any changes can be made to the amplifier settings, you must first go online in Audio Architect. Follow these steps to go online: 1� Ensure the amplifier has been added to the venue (an icon of the amplifier should appear in the Room window). -
Page 23: Configuring The Inputs And Outputs �������������������������������������������19 Dual Mode - All Channels Driven
Configuring the Inputs and Outputs Configuring the Inputs and Outputs Amplifier Mode Settings Figure 24 shows the Configuration panel for a 4-channel DCi DA amplifier. The 8-channel amplifier Configuration panel has the same feature set, but with an additional four rows (channels) of DSP icons. The DCi DA amplifier includes digital signal processing (DSP), multiple input/output routing options, and a comprehensive diagnostics feature set. -
Page 24: Cascading Inputs
Configuring the Inputs and Outputs Cascading Inputs Cascading the analog inputs, or "Y-ing channels", gives more flexibility to the installation of a DCi DA amplifier (see Figure 26). One input can be used to drive some or all of the amplifier outputs. Figure 26: Use the "Y"... -
Page 25: Configuring The Outputs For Bridge Mono Operation
Configuring the Inputs and Outputs Configuring the Outputs for Bridge Mono Operation The DCi DA amplifier outputs can be bridged to increase the power and voltage available at the output of the amplifier. The amplifier can be bridged in the Amplifier Mode Settings window (see Figure 28). -
Page 26: Configuring The Outputs For High-Z/Low-Z Operation
Configuring the Inputs and Outputs Configuring the Outputs for High-Z/Low-Z Operation Each amplifier output channel can be configured for high-Z or low-Z operation from the Amplifier Mode Settings window (see Figure 30). Global Channel Specific Figure 30: Low-Z/High-Z configuration NOTE: The 70Vrms/100Vrms setting is global and affects all output channels configured for high-Z operation. page 22 DriveCore Install DA Series Operation Manual... -
Page 27: Adjusting Input Levels
Configuring the Inputs and Outputs Adjusting Input Levels The DCi DA amplifiers can use both analog and/or Dante inputs. Input levels can be adjusted from the Input Configuration panel, which can be accessed by double-clicking a channel's Input icon and then clicking the Input Configuration button from the Source Routing panel (see Figure 31). This opens the Input Configuration panel, where the amplifier input levels can be adjusted to accommodate different signal levels from the sources. -
Page 28: Speaker Tunings
Speaker Tunings Speaker Tunings The DCi DA amplifiers have a wide variety of onboard digital signal processing (DSP). The HiQnet Audio Architect software is used to adjust DSP settings. Crown and JBL engineers have designed DriveCore Install DSP settings that are optimized for various JBL loudspeakers. Speaker tunings can be downloaded from www. - Page 29 Speaker Tunings Advanced Speaker Tuning panel functions are available to create/modify speaker tunings. To open the Advanced Speaker Tuning panel, either hold CTRL-ALT-SHIFT while double-clicking the Speaker Tuning icon (see Figure 33) or click the Advanced Settings Arrow button on the bottom of the Basic Speaker Tuning panel (see Figure 32).
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Page 30: Speaker Tuning Libraries
Speaker Tunings Speaker Tuning Libraries The speaker tuning library system uses software-based speaker tuning libraries. Audio Architect manages these libraries within the device DLL. A library can contain any number of tunings. Audio Architect can manage any number of libraries. The library system implemented includes the following: •... -
Page 31: Library File Locations
The file location for speaker tuning libraries is as follows: • Windows 7 and Windows 8�1 path: C:\ProgramData\Harman Professional\Audio Architect\ • Windows XP path: C:\Documents and Settings\All Users\Application Data\Harman Professional\Audio Architect\ Library Filename Conventions The file naming convention for speaker tuning libraries is as follows: •... -
Page 32: Editing Dsp Settings ������������������������������������������������������������28 Factory Service Shipping Instructions
Editing DSP Settings Editing DSP Settings Crown DCi DA amplifiers have digital signal processing built into the amplifier. When using a DCi DA amp, the loudspeaker processing is in the onboard DSP, so discrete rackmount loudspeaker management devices are not needed. This drastically cuts setup time, commissioning, rack space, and costs. The DCi DA DSP can be monitored and controlled via the network using a computer running Audio Architect. -
Page 33: Configuration Panel
Editing DSP Settings Configuration Panel The Configuration panel can be accessed by clicking the amplifier icon from the Room window in Audio Architect. It provides access to all the amplifier's settings to configure and optimize the amplifier for the loudspeaker system. When viewing the Configuration panel, the panel can be expanded or minimized using the Arrow button (shown on the right side of the Basic Configuration panel in Figure 36). - Page 34 Editing DSP Settings PS Temp Indicator This indicator lights one of the following colors if the temperature of the amplifier's power supply is too high and the amplifier is near shutdown: • Green – Thermal headroom used up is less than 59% •...
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Page 35: Source Routing Panel
Editing DSP Settings Source Routing Panel Each channel of the DCi DA signal processing has an input signal router that lets you choose the audio signal that will be used by the channel. This includes priority routing features. The Source Routing panel can be accessed by clicking one of the amplifier channel's Input icons from the Configuration panel (see Figure 38). - Page 36 Editing DSP Settings The Arrow button on the right of the Basic Source Routing panel (see Figure 38) can be used to expand the window and show the Advanced Source Routing panel (shown in Figure 39). Figure 39: Advanced Source Routing panel The Advanced Source Routing panel provides the following additional parameters: Threshold This parameter sets the level in dB below which the secondary source will be engaged.
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Page 37: Input/Output Delay
Editing DSP Settings Input/Output Delay The Input delay includes up to 2 seconds of delay. The Output delay is typically used for driver alignment and offers up to 0.1 second of output delay. The Input/Output Delay panels can be accessed by clicking one of the amplifier channel's Delay icons from the Configuration panel (see Figure 40). Figure 40: Delay panel On Button This button turns the delay on or off. -
Page 38: Input/Output Equalization
Editing DSP Settings Input/Output Equalization The Input and Output EQ panels let you adjust channel equalization for up to 8 frequency bands. You can select filter type, frequency, gain, and bandwidth. Changes to the equalizer’s frequency response can be performed by typing in the values, using the up/down buttons, or by click-dragging the graphical response curve. The Input/Output EQ panels can be accessed by clicking one of the amplifier channel's EQ icons from the Configuration panel (see Figure 41). -
Page 39: Crossover
Editing DSP Settings Crossover The Crossover lets you apply an infinite impulse response (IIR) crossover filter to each channel. The Crossover panels can be accessed by clicking one of the amplifier channel's XOVER icons from the Configuration panel (see Figure 42). Figure 42: Crossover panel Graphical Display This display shows the crossover filters for all channels of the amplifier. -
Page 40: Levelmax™ Suite Limiters
Editing DSP Settings LevelMax™ Suite Limiters This is a suite consisting of a peak voltage limiter, rms power limiter, clip limiter, and transducer thermal limiter. The Limiter panels can be accessed by clicking one of the amplifier channel's Limit icons from the Configuration panel (see Figure 43). Figure 43: LevelMAX panel On Button This button turns the LevelMax limiters on or off. -
Page 41: Mastership
In certain cases, it is possible to use devices of more than one Ethernet transport type (i.e., AVB, CobraNet™, or BLU link) connected within the same Dante network. In other words, if you’re careful, you can design a HARMAN system that actually includes more than two transports. For example, it’s possible for a HARMAN system to have CobraNet™... -
Page 42: Dante Led Indicators
Using Dante Any multi-transport combination NOT specifically listed in the previous section is not allowed in Soundweb London systems (without being forced to use analog interconnects between transports). For example, Dante + AVB + CobraNet is NOT allowed, because the AVB and CobraNet networks would each be synced to different clocks—their own. - Page 43 Using Dante Clicking the Advanced Settings button from the Input Configuration panel (see Figure 44) or Output Configuration panel (see Figure 46) opens the Dante Advanced Settings window (see Figure 45), where Dante and AES67 information is displayed. Additional flexibility is provided when using the amplifier's Dante outputs. Clicking the Output Configuration button from the Source Routing panel opens the Dante Output Configuration panel (see Figure 46).
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Page 44: Using Device Presets
Using Device Presets Using Device Presets Device presets allow configuration, DSP, channel assignment, gains, as well as other settings to be stored for later recall. A device preset can be used to configure the amp for a specific application and speaker model. For example, you might use one device preset that optimizes the amp’s DSP for a JBL tri-amplified speaker system. Or, you might use a device preset that sets up the DSP for a stereo pair of loudspeakers of your choice. -
Page 45: Saving And Opening Audio Architect Venue Files
Saving and Opening Audio Architect Venue Files When finished programming HARMAN devices in Audio Architect, it is good practice to save the entire venue as a "Venue" file. This will save all Audio Architect configuration changes and the programming and settings for all devices in the current venue configuration to a single file for backup and recall. -
Page 46: Using The Event Log
Using the Event Log Using the Event Log The Event Log Viewer window (Figure 47) shows events that have occurred within Audio Architect and on HiQnet devices. The Event Log can be used for troubleshooting purposes or by individual devices to perform certain operations. Figure 47: The Event Log Viewer window The Event Log can be accessed from either the Offline ribbon (Figure 48) or Online ribbon (Figure 49). -
Page 47: Using The Gpio Port
Using the GPIO Port Using the GPIO Port DCi DA Series amplifiers come with a 2-in/2-out General Purpose In/Out (GPIO) Control port in the form of a 6-position RJ-11 connector. The Control port has multiple functions and uses, which include preset selection and gain control, among others. ETHERNET INPUT GPIO... -
Page 48: Control Port Input Fields
Using the GPIO Port Control Port Input Fields Figure 52: Control Ports tab Input This fields identifies each input port, labeled 1 and 2. Parameter Assignment This field lists the parameters currently assigned to each control input. Mode This option determines how the assigned parameters will be controlled, with the folowing modes available: •... - Page 49 Using the GPIO Port In the Venue Explorer menu on the left, click the arrow to expand the device and reveal a list of objects. Expand an object for a list of state variables (SV’s) within the object. To assign an SV to a Control port input channel, click on the SV in the Venue Explorer menu and drag it to the Parameter Assignment field for either Input 1 or Input 2. See the example assignment in Figure 53.
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Page 50: Configuring The Control Port Outputs
Using the GPIO Port Configuring the Control Port Outputs To access Control port configuration, left-click on the DCi DA Amp Rack icon in the Room window (see Figure 21 on page 17 ). Now, right click on the desired DCi DA amp icon within the selected rack, and then select Configure Control Ports from the list. A new tab labeled “(amplifier name) – Control Ports” will open. Key Control port output configuration points: •... - Page 51 Using the GPIO Port Figure 55: Control Port output configuration NOTE: In all modes, the polarity of the binary output can be toggled under the Output Polarity tab, where “Normal” or “Inverted” can be selected. DriveCore Install DA Series Operation Manual page 47...
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Page 52: Using The Aux Port
SERIAL NUMBER SERIAL NUMBER BAR CODE Using the Aux Port Using the Aux Port The Aux port can be used for basic monitoring of the amplifier and for remote standby (sleep). The port is a 3-pin block connector with pin 2 used as ground. CLASS 2 WIRING ETHERNET... -
Page 53: System Protection
System Protection System Protection Faults The amplifier will enter a fault state if it senses an unsafe condition. This protection is for both internal and external faults. In addition, be sure that the load connected to the amplifier is within the 2–16Ω limit (4–16Ω limit in bridge mono mode). If wiring is verified as correct and the fault condition persists, see "Service" on page 62 for servicing information. -
Page 54: Troubleshooting
Troubleshooting Troubleshooting CONDITION: Power indicator is Mains indicator is on. off. POSSIBLE REASON: • The amplifier’s Power switch is off. “Off/Flashing/On” above means that the LED can be off, flashing, or on. CONDITION: Power indicator is Mains indicator is off. off. - Page 55 Troubleshooting CONDITION: Distorted sound. POSSIBLE REASON: • Load is wired incorrectly or the output mode (dual/bridge) configuration is set incorrectly. Check both. • Input is overloaded by a signal level that is too “Off/Flashing/On” above means that high. Turn down your amplifier level controls, or turn down the input signal, until the Clip the LED can be off, flashing, or on.
- Page 56 Troubleshooting CONDITION: No input signal. The Signal LED is not flashing, even though audio is present and the channel is ready. POSSIBLE REASON: • Input signal level is very low. “Off/Flashing/On” above means that the LED can be off, flashing, or on. CONDITION: Bridge LED is lit.
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Page 57: Signal Path Block Diagram
Signal Path Block Diagram Signal Path Block Diagram Figure 60: Signal Path Block Diagram DriveCore Install DA Series Operation Manual page 53... -
Page 58: Specifications
Specifications Specifications Dual Mode – All Channels Driven DCi Dante Model Channels 2Ω 4Ω 8Ω 16Ω 70Vrms 100Vrms 4|300DA 150W 300W 300W 150W 300W 300W 4|600DA 300W 600W 600W 300W 600W 600W 4|1250DA 1250W 1250W 1250W 625W 1250W 1250W 8|300DA 150W 300W 300W... -
Page 59: Performance Specifications
Specifications Performance Specifications 4|300DA 4|600DA 4|1250DA 8|300DA 8|600DA Voltage Gain (at maximum level setting) 34 dB 4/8Ω, 70Vrms and 100Vrms Operation Frequency Response ±0.25 dB (8Ω, 20Hz – 20kHz) Dante Signal-to-Noise Ratio >108 dB (ref. rated power, 8Ω, 20Hz – 20kHz) Total Harmonic Distortion (at full rated power, from 20Hz... -
Page 60: Ac Power Draw And Thermal Dissipation
AC Power Draw and Thermal Dissipation AC Power Draw and Thermal Dissipation AC Power Draw and Thermal Dissipation: Pink noise 12 dB crest factor, bandwidth limited 22Hz to 22kHz. Typical line impedance used. Data based on all channels driven. DCi 4|300DA – Bridge Mode 120VAC / 60Hz 230VAC / 50Hz Line... - Page 61 AC Power Draw and Thermal Dissipation AC Power Draw and Thermal Dissipation: Pink noise 12 dB crest factor, bandwidth limited 22Hz to 22kHz. Typical line impedance used. Data based on all channels driven. DCi 4|600DA – Bridge Mode 120VAC / 60Hz 230VAC / 50Hz Line Power Dissipated as Heat...
- Page 62 AC Power Draw and Thermal Dissipation AC Power Draw and Thermal Dissipation: Pink noise 12 dB crest factor, bandwidth limited 22Hz to 22kHz. Typical line impedance used. Data based on all channels driven. DCi 4|1250DA – Bridge Mode 120VAC / 60Hz 230VAC / 50Hz Line Power Dissipated as Heat...
- Page 63 AC Power Draw and Thermal Dissipation AC Power Draw and Thermal Dissipation: Pink noise 12 dB crest factor, bandwidth limited 22Hz to 22kHz. Typical line impedance used. Data based on all channels driven. DCi 8|300DA – Bridge Mode 120VAC / 60Hz 230VAC / 50Hz Line Power Dissipated as Heat...
- Page 64 AC Power Draw and Thermal Dissipation AC Power Draw and Thermal Dissipation: Pink noise 12 dB crest factor, bandwidth limited 22Hz to 22kHz. Typical line impedance used. Data based on all channels driven. DCi 8 600DA – Bridge Mode 120VAC / 60Hz 230VAC / 50Hz Line Power Dissipated as Heat...
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Page 65: Warranty (United States Only)
Warranty (United States Only) Warranty (United States Only) SUMMARY OF WARRANTY Crown International, 1718 West Mishawaka Road, Elkhart, Indiana 46517-4095 U.S.A. warrants to you, the ORIGINAL PURCHASER and ANY SUBSEQUENT OWNER of each NEW Crown product, for three years from the date of purchase by the original purchaser (the “warranty period”) that the new Crown product is free of defects in materials and workmanship. -
Page 66: Service
For warranty service, we will pay for ground shipping both ways in the United States. Contact Customer Service to obtain prepaid shipping labels prior to sending the unit. Or, if you prefer, you may prepay the cost of shipping, and HARMAN will reimburse you. Send copies of the shipping receipts to HARMAN to receive reimbursement. -
Page 67: Packing Instructions
When shipping your Crown product, it is important that it has adequate protection. We recommend you use the original pack material when returning the product for repair. If you do not have the original box, please call HARMAN at 800.342.6939 or 574.294.8210 and order new pack material. (Do not ship your unit in a wood or metal cabinet). -
Page 68: Service Return Authorization Request
Service Return Authorization Request Service Return Authorization Request Shipping Address: HARMAN Factory Service, 1718 W. Mishawaka Rd., Elkhart, IN 46517 You may also request a service return authorization at www.crownaudio.com/support/rma PLEASE PRINT CLEARLY SRA #: ______________________ (If sending product to Crown factory service)
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