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TROUBLESHOOTING
a.
Reset: When the LED shows "
reaches its lowest height and rebounds to stop; it means the reset has been
finished.
b.
If the reset function fails and the LED shows "E01" or "E02", retry 18 mins later.
c.
If the "▼" button does not work, check the cable connection is secure and then
disconnect power to the unit for at least 10 seconds. Reconnect to power and press
the "▼" button to start the reset process when "
d.
If all the above processes do not resolve the issue, contact Kogan.com.
Common fault treatment
The following tips will help you detect and eliminate common faults and errors. If the fault
you encounter is not listed below, please contact Kogan.com. Do not attempt to
disassemble or repair the product yourself.
Fault
No response while long-pressing down
arrow after connected with a power
supply
No response while pressing up arrow/
down arrow after connected with a
power supply
Rising at a low speed
The motor does not move as instructed
Desk descends but will not ascend
Desk slides downwards
Frequent repositioning required
Overwork
(Duty cycle: Max. 2min on/18min off)
", press and hold the "▼" button until the desk
" appears.
Possible solution
1.
Ensure all cables are properly connected
2.
Contact Kogan.com
1.
Ensure all cables are properly connected
2.
Contact Kogan.com
1.
Check if overloaded, max loading: 50kg
2.
Contact Kogan.com
1.
Contact Kogan.com
1.
Reposition
2.
Contact Kogan.com
1.
Check if overloaded, max loading: 50kg
2.
Contact Kogan.com
1.
Check if overloaded, max loading: 50kg
2.
Contact Kogan.com
1.
Restart after suspending for 18mins while
connected to power
2.
Contact Kogan.com
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